Getting a connection (BT Broadband)

Member Name: jd48

Product:	BT Broadband
Date:	07/05/03 (596 review reads)
Rating:

Advantages: NONE

Disadvantages: LOTS, BT, SERVICE

I am currently a Home Highway User.. The BT ISDN Box is fitted into the Attic Room connected to the main Phone socket, 2 floors below me, via a cable on the outside of the building..
I decided to have it all changed to Broadband and the conversion was to be carried out today.. 6th May.
Sure enough.. the engineer called this morning telling me he was about to disconnect my line at the exchange and would then come to my house to do the conversion.. Within the hour he arrived.. I explained the way it had been wired up..He said,he was only there to change the main socket and how I got the cable from there to the attic was up to me.. I told him I wasn't accepting that and cancelled the job.. He told me it was a Self Installation..As far as I know, that means,the customer installs the modem and connects up the PC. I didn't think that included wiring the house for a telephone line.
Now BT say they , as a Goodwill Gesture, they will come on the 14th a do the conversion plus install an extension to the Attic..
As there was originally an extension to the attic which had been removed by the Home Highway Installer.. BT are NOT doing me any favours.. If this engineer had his way.. I would have been left with less than I originally had..
This is all typical of a Communications Company who are obviously unable to Communicate..
They were quick to remove the cost of the Broadband Equipment from my Bank Account though

Summary: