My connection keeps dropping out (right green light flashing on modem). BT told me to but new equipment including 6 filters and a new Modem. They then sent four different visits of engineers to my home. After 6 months, nothing has changed. The operators are offensive and use the 25min queue on the help line as a tool to get rid of me. They refuse to call back and use every excuse for me to always have to call back. They have accused me of lying and deny that they told me to buy new equipment. Overall a very unpleasant experience and dreadful reliability/service. Even their complaints department are the same. I will be changing to a new ISP shortly and can't wait.  Read the complete review

I didn?t know whether to put this review in BT ADSL or BT Openworld, as the review will be related to the both of them in all honesty. Just a warning. The company I work for has recently moved premises, and it has been my merry duty to organise a lot of the IT, which has gone badly, wonder what that says about me. I had organised on the day we moved to have BT come in, and install our phone system, and set up the line for the broadband, no worries I was told, and engineer will be there to help you. Easy I thought, well done BT, the phones and the broadband all set up in one phone call, who could ask for more. Well, obviously, this review would not being ...  Read the complete review

The emotional ISP - Advantages: Email to SMS service - Disadvantages: Webmail service is VERY slow and often crashes, Connection goes dead every few hours, No alternative i the service goes down

Okay, we've all been there. You just can't take it anymore. The pain's too great. The 56k modem just has to go! So, what are the alternatives? Well, it's going to have to be broadband. But which ISP do you choose? At the time I was in rented accomodation in a second floor flat so choosing cable wasn't an option as I couldn't have all that making holes in the wall stuff. Instead I chose BT Broadband. Why? Well, I was already with them for the Anytime package and despite annoying me with their restrictions on being online I thought I'd try their broadband package. Also, at the time (Feb 03) they had one of their offers on - £50 ...  Read the complete review

i registered for bt broadband about 4 months ago now & for 3 months i've have had nothing but problems, the comp locks up when you try to disconnect. i phoned bt & told them about the problem & they gave me a number of excuses from about 15 different advisers such as the usb port is not compatible, theres not enough power for the modem i need a usb pci card, its not compatible with xp so i installed it on a comp with windows ME & its not compatible with that either. I still have the problem & i hate bt their absolutely useless. ...  Read the complete review