BT Openworld ADSL

My connection keeps dropping out (right green light flashing on modem). BT told me to but new equipment including 6 filters and a new Modem. They then sent four different visits of engineers to my home. After 6 months, nothing has changed. The operators are offensive and use the 25min queue on the help line as a tool to get rid of me. They refuse to call back and use every excuse for me to always have to call back. They have accused me of lying and deny that they told me to buy new equipment. Overall a very unpleasant experience and dreadful reliability/service. Even their complaints department are the same. I will be changing to a new ISP shortly and can't wait. ...  Read the complete review

I didn?t know whether to put this review in BT ADSL or BT Openworld, as the review will be related to the both of them in all honesty. Just a warning. The company I work for has recently moved premises, and it has been my merry duty to organise a lot of the IT, which has gone badly, wonder what that says about me. I had organised on the day we moved to have BT come in, and install our phone system, and set up the line for the broadband, no worries I was told, and engineer will be there to help you. Easy I thought, well done BT, the phones and the broadband all set up in one phone call, who could ask for more. Well, obviously, this review would not being ...  Read the complete review

The emotional ISP - Advantages: Email to SMS service - Disadvantages: Webmail service is VERY slow and often crashes, Connection goes dead every few hours, No alternative i the service goes down

Not enough choice in this market. We are lucky to have broadband at all. BT advised we were right on the edge of the broadband availability range from the exchange but were willing to give it a go. It does work, and most of the time it works no problem but every now and then it falls out and requires the router and the host computer to be restarted, a nuisance but we may be able to work out how to do that without getting off the sofa :-) Slightly confusing documentation and setup not straightforward where the service is to be shared from a router across a home network. We need to experiment quite a bit and eventually got it to work by assigning each PC ...  Read the complete review

Okay, we've all been there. You just can't take it anymore. The pain's too great. The 56k modem just has to go! So, what are the alternatives? Well, it's going to have to be broadband. But which ISP do you choose? At the time I was in rented accomodation in a second floor flat so choosing cable wasn't an option as I couldn't have all that making holes in the wall stuff. Instead I chose BT Broadband. Why? Well, I was already with them for the Anytime package and despite annoying me with their restrictions on being online I thought I'd try their broadband package. Also, at the time (Feb 03) they had one of their offers on - £50 ...  Read the complete review