BT aren't that bad... (BT SurfTime/Surf Together)

Member Name: DJ_Damage

Product:	BT SurfTime/Surf Together
Date:	25/11/01 (23 review reads)
Rating:

Advantages: Comes on a CD, handy for a flash drinks mat, erm......, ERM.....

Disadvantages: poor connectivity, poor service, just poor!!!

...they are far far FAR worse than that. Seriously.

It's a miracle that I am actually writing this article at all as I am on the internet WITH BT!!

On the face of it BT offers a convenient service, the price of the"service" per month is simply added to your phone bill, dead simple. When I first signed up to BT I wasn't using the internet much at all, probably an hour a day, nothing too major as I was trying to get my new PC up and running.

Once it was up and running, my sister wanted to use the net too, fair enough, and we would be on the internet from 6pm to probably about 12am, well that was the plan.

BT CONSTANTLY cut the connection off at around 9:20pm which is infuriating seeing as it will not reconnect until around 10pm. This happened for about a week then the connection seemed to fine.

However, at the weekend it often takes me 30+ attempts to connect, and when I do I often get booted straight away. BT's ISP is neither or service, nor a provider of anything apart from frustration.

The customer service number is always engaged (from the many complaints?), or on the odd occasion when I get through I am handed from person to person and end up giving up.

If you are a heavy net user then only consider BT if you feel you need to be punished in someway.

Summary: