This is a Public Service Annoncement (BT SurfTime/Surf Together)

Member Name: Aspen

Product:	BT SurfTime/Surf Together
Date:	31/01/02 (187 review reads)
Rating:

Advantages: Many, apparently

Disadvantages: Until you look a wee bit closer

Yep, that's right.

I'm not looking for a VU, or even a U.

And if I were not an Aberdonian by birth, I would have done this as a Short Opinion.


A wee while back, I wrote in less than complimentary terms about BT Openworld.

I have watched and waited.

I have even tried to communicate with the Great God BT.

Which/Who clearly does not demean itself by replying to mere mortals.


I took on board the advice of those who commented on the previous op. Including the suggestion that I should contact BT and ask for the "gain" on my line to be increased.

I don't know who was more technophobic, me or the lassie at the BT call centre.

Anyway, "Sorry, but I don't know what you're talking about" sums it up for me.


Meantime, I have been trying to relay a complaint to BT Internet.

This is really a fun game, because it is a race against time.

The challenge is to click on the "Contact Us" button, which doesn't. But only takes you to another help screen (with "Contact Us in a side bar)

And if you spot it, and click on it, it takes you to another help screen . . . .


And all before BT disconnects you, again.


Hey, guys, this is the biggest race-against-time game ever devised.

Find the BT "Contact Us" which works before you get disconnected.



And the conclusion of this customer service announcement, for which I expect no ratings whatsoever, is this.


If you are using an ISP which does not contain the letters B or T, stick with it.

If, like me, you have been duped into believing that because it's big; because it's BT; it must be OK - Join me in my protest.

Eventually, after many expensive online minutes using another ISP, I tracked down a BT Customer Service email address.

I won't bore you w
ith the details, but the expression "Trading Standards" cropped up more than once.


You have been warned.

Summary: