Product Type: BT Cellnet in Telecommunications Services
Newest Review: ... FRANKLY IM NOT SURE THEY ARE ALIVE. When I complained about 20 times they still say that Vodaphone somet... more
BT Cellnet Tariffs
Member Name: philmar
BT Cellnet Tariffs
Date: 07/07/00, updated on 07/07/00 (157 review reads)
Disadvantages: very upsetting people
Cellular Operations are a reseller for BTcellnet who rang me last december with an offer that appeared to be too good to be true, I should know by now anyhing that appears too good o be true ..... is. They were going to send me this wonderful phone absolutely free of charge, not only that if I stayed with them for 3 months they would refund those 3 months calls. I had a dying nokia 5146 on one to one at the time and thought I had nothing to lose............. How wrong can a bloke be?
They sent me the worst phone in the world, the ericsson a1018s ( also reviewed on dooyoo) then promptly decided to charge me monthly for 2 phones. They took 2 direct debits before I realised and phoned up to complain. When I eventualy got through after being on hold for an hour ( no exageration, I have the phone bill to prove it) they stopped the second phone and promised an investigation and refund, this was in february and I have yet to receive a refund or apology, even after weekly then monthly nagging phone calls.
The upshot for those who skipped to the end of my sorry saga is that they have the worst customer services in the world, they admitted being 6 weeks behind with emails and leave you hanging on the phone for hours at a time. they don't refund you when thay have made a mistake and they supply crap phones on crap tarrifs.
Don't buy a phone from a telesales bloke from cellular operations, or first direct as he called it when he first rang.
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