Cellular Operations absolute scoundrels. (BT Cellnet Tariffs)

Member Name: underwhelmed

Product:	BT Cellnet Tariffs
Date:	21/02/03 (66 review reads)
Rating:

Advantages: None

Disadvantages: Dishonest, Con-merchants, Rude and intimidating

These people are complete con artists and should be avoided at all costs. Their customer service is non existent. They do not respond to complaints. My mother (who has retired early through ill health) has very little money and her mobile phone was for emergencies only. Her bill, however, kept creeping up and up and although she was suspicious she was confused as to how she could prove that she wasn't making the calls and so continued to pay the ever increasing bills. Finally, she realised she would have to cancel and do without a mobile as it was unaffordable. On glancing back through her bills she noticed a regular payment being taken out of her account for 'Phone Replacement' insurance, a service which she had not requested.

Cellular's con is to send an inconspicuous letter, along with the other bumfph, they tend to through in with your invoice, that my mother assumed was just another attempt to sell her something she didn't want and discarded it. In actuallity, this letter was informing my mum that they were giving her a free month of 'phone replacement' and if she did not cancel it within that time then they would automatically take the payments out of her account! This they, in fact, did!

How is it possilbe that someone can just access your account and remove additional funds for a service that you did not request, accept or sign for?
My Mum has tried to get somewhere with them on the telephone and failed. The representative she finally got hold of, after speaking to a ream of rude, abrupt and unhelpful people,would not even give his name!

We have corresponded since, via letter, outlining in detail what our concerns are and requesting to speak with a named representative that would deal with the problem.

We have received nothing but standard letters (one of which advised us of their award winning customer service!!!) and rude phone calls demanding payment that have left my Mum shaking.


I cannot advise strongly enough that you stay away from this company. They will not last long. They are dishonest and corrupt.

Summary: