btinternet.com

BT internet service is one of the worst I have come across. We were with them for about 2 years, paying the maximum for unlimited broadband, BT told us that our maximum speed available was 6Mb - which was a lie (but I'll come back to that later!) One of the first problems we had was with the router, it kept resetting itself, so we phoned tech help (India) he tried to do a software update, but instead broke the thing completely and we had to wait 2 weeks for a new one! Then about 6 months ago, we changed our telephone number, and was assured that our broadband would be transferred over, and we didn't need to do anything. Everything was fine until last month, when our ...  Read the complete review

The worst costumer service I ever experienced. They lie to the costumer, there are hidden charges they do not specify. I had overcharges several times, every time I called to complain they said they were going to deduct the overcharges in the next bill, this happened more than 7 times (with the landline and broadband services) and they never refunded the overcharges as they said to me on the phone; when I called to complain again and give them the reference number, they said they did not know anything about the problem and did not have any reference number registered. When I wanted to cancel the service because I was exhausted of lies and incompetence, they told me I had ...  Read the complete review

I have been with BT broadband since arrival in this country in 2004. Things initially went smoothly until I moved to Ashford Sept 05. I first complained in Oct 05 about connection problems. I can connect but some days it disconnects within a few minutes - once it starts doing this you know you won't be able to remain connected for the rest of the day. I have complained several times a week from June 06 to date. Was finally promised an engineer - spent the last 2 days waiting at home at the appropriate time i was told - they didn't bother turning up and no satisfactory explanation offered. My complaints went to their higher complaints team but they did nothing ...  Read the complete review

For the last 1 1/2 years my broadband connection from BT got patchier and patchier with a growing number of disconnections and when they occured they also got longer (up to 15 mins). This could happen once to three times per day for long enough that I would use it. My wife who uses MSN Messenger a lot noticed shorter outages and says she’d lose connection every two minutes when it got bad. We use internet a lot for work from home and it was getting very annoying. On top they charge £24/month. The annoying thing about BT is that their technical support (which is very courteous) is trained to find the fault in YOUR house: Are you connected to the main ...  Read the complete review

After having this service for 7 months i am now totally fed up. On a number of occasions BT have cut me of with no explanation why my account was terminated. Then they require you to send them an email to find out why. how can you when they are your ISP and have cut you of. Normally takes a few days before they reconnect me. The make an excuse about unattended use, for gods sake i was trying to download a music album from emusic.com who i pay 15pounds a month. it was about 60mB. BT told me i was not allowed to download large files???? what is large i thought a couple of hundred megs was fairly large, apparently they don't define the term so they can apply ...  Read the complete review