Unresolved connection problems (btinternet.com)

Member Name: Joybells

Product:	btinternet.com
Date:	16/09/06 (801 review reads)
Rating:

Advantages: None

Disadvantages: No help when the usual stock answers by the so called support desk don't work

I have been with BT broadband since arrival in this country in 2004. Things initially went smoothly until I moved to Ashford Sept 05. I first complained in Oct 05 about connection problems. I can connect but some days it disconnects within a few minutes - once it starts doing this you know you won't be able to remain connected for the rest of the day. I have complained several times a week from June 06 to date. Was finally promised an engineer - spent the last 2 days waiting at home at the appropriate time i was told - they didn't bother turning up and no satisfactory explanation offered. My complaints went to their higher complaints team but they did nothing either to resolve the problem.

Summary: Connection problems over 4 months with absolutely no resolution by BT - gone round in circles