BT: BRITISH TRAGEDY (btinternet.com)

Member Name: marvicini

Product:	btinternet.com
Date:	04/09/08 (129 review reads)
Rating:

Advantages: NONE

Disadvantages: ALL

The worst costumer service I ever experienced. They lie to the costumer, there are hidden charges they do not specify. I had overcharges several times, every time I called to complain they said they were going to deduct the overcharges in the next bill, this happened more than 7 times (with the landline and broadband services) and they never refunded the overcharges as they said to me on the phone; when I called to complain again and give them the reference number, they said they did not know anything about the problem and did not have any reference number registered. When I wanted to cancel the service because I was exhausted of lies and incompetence, they told me I had to pay a cancelling charge of more than £70. I will never recommend BT to anybody, they lie to you so you join the service and when you are in, they will overcharge you -if you do not check bills you more certainly will be paying more-, they will lie to you, they will make you spend hours calling them and talking to them passing the call to 'another departement' (the costumer service nightmare, had been in the phone at least 1 or 2 hours every time I called) until you are very tired and frustrated that you do not call them anymore and prefer to pay the overcharges than calling them (that's their strategy), Every time I had to call them they completely ruin my day. BT is a complete delusion, I thought they were a serious company, but indeed they are not, I will never ever ever use their services again in my life, If you were thinking to choose them, strongly recommend you don't do it unless you have a lot spare time and a very good lawyer.

Summary: EXPENSIVE, LIERS, BAD SERVICE