Bad Service (btinternet.com)

Member Name: winstonpedlar

Product:	btinternet.com
Date:	27/09/02 (208 review reads)
Rating:

Advantages: none

Disadvantages: Dropped connections, limited on line time, limit on sizes of files downloaded

After having this service for 7 months i am now totally fed up.
On a number of occasions BT have cut me of with no explanation why my account
was terminated. Then they require you to send them an email to find out why.
how can you when they are your ISP and have cut you of. Normally takes a few days before they reconnect me. The make an excuse about unattended use, for gods sake i was trying to download a music album from emusic.com who i pay 15pounds a month. it was about 60mB. BT told me i was not allowed to download large files???? what is large i thought a couple of hundred megs was fairly large, apparently they don't define the term so they can apply it willy nilly.

Connecting is a problem anyway, it could take up to 25 attempts before you are connected and even then that connection can drop within a couple of minutes.
I think they can't cope with the demand on their netwrok and don't care for their customers as they don't reply to my enquiries always passing u on to someone else.

I have had an awful experience with BT Openworld and would never recommend it to anyone.

Summary: