btinternet.com Reviews

BT internet service is one of the worst I have come across. We were with them for about 2 years, paying the maximum for unlimited broadband, BT told us that our maximum speed available was 6Mb - which was a lie (but I'll come back to that later!) One of the first problems we had was with the router, it kept resetting itself, so we phoned tech help ...  Read the complete review

The worst costumer service I ever experienced. They lie to the costumer, there are hidden charges they do not specify. I had overcharges several times, every time I called to complain they said they were going to deduct the overcharges in the next bill, this happened more than 7 times (with the landline and broadband services) and they never ...  Read the complete review

I have been with BT broadband since arrival in this country in 2004. Things initially went smoothly until I moved to Ashford Sept 05. I first complained in Oct 05 about connection problems. I can connect but some days it disconnects within a few minutes - once it starts doing this you know you won't be able to remain connected for the rest of ...  Read the complete review

For the last 1 1/2 years my broadband connection from BT got patchier and patchier with a growing number of disconnections and when they occured they also got longer (up to 15 mins). This could happen once to three times per day for long enough that I would use it. My wife who uses MSN Messenger a lot noticed shorter outages and says she’d lose ...  Read the complete review

After having this service for 7 months i am now totally fed up. On a number of occasions BT have cut me of with no explanation why my account was terminated. Then they require you to send them an email to find out why. how can you when they are your ISP and have cut you of. Normally takes a few days before they reconnect me. The make ...  Read the complete review

I signed up for BT's Anytime internet service just over a year ago! At first I was happy with the service from bt. It was only around £10.00 a month to use the 24 hour 7 day a week service! Great I Thought! But after a month things started to go hill. I spent most of the day trying to connect to the net! This could last for over a ...  Read the complete review

You guys get what you pay for, I'm sat on the helpdesk right now, if you want always on, then pay up - Advantages: me, me, me - Disadvantages: dumb, idiot, customers

BT Internet used to be good. I originally signed up because they had an offer where you got Wireplay and BT Internet for £10 a month. They then introduced weekend and evening free access. I think that was the start of their downfall. Soon after they did this their service was getting slower and you frequently got engaged tones when trying ...  Read the complete review

Anyone who is familiar with BT Internet will know this opinion isn?t going to be singing any praises! Bt Internet charges customers £14.99 per month for their ?Anytime? service. This service apparently allows customers to connect 24/7 - hence the name ?Anytime?. What BT fails to make clear is that you are disconnected every 2 hours to ...  Read the complete review

I was on BTinternet for over 2 years, and in that time I have seen them reduce their "service levels" quite dramatically. I was once classified as a "heavy user" and forced to use an alternative dialup number. This number provided you with a TERRIBLE level of service (because they didn`t want you to stay with them). ...  Read the complete review

I chose to use btinternet as my ISP when I got my computer just over a year ago. I have a BT phone line so I thought it would make things easier. I decided to get a surf package which allows me to surf from 6pm-8am and all day at the weekends. However, the price has gone up twice in the last year, and I have a feeling BT would rather we all surfed ...  Read the complete review

BT must be the most overated, terrible, attrocious, every bad word under the sun would not amount up to what I think or have to say about BT internet! My change of mind was affected last eyar when I was told that I was using the internet far too much and changed to a more frequent users dial up which actually happened to connect slower and once ...  Read the complete review

Well, I used to be with btinternet anytime. And in the begining it was very reliable, easy to use. Certainly very quick for a dial up connection, but.......... along came the big advertising campaign. That was when all started to go downhill. The connection started slowing, only a little, but pages were taking longer, and you ...  Read the complete review

Biggest telephone company in the united kingdom?? well then why isnt their internet providing technologies that good. Bt anytime is a disgrace to the internet world. the connection speeds are slow as anything and somtimes it takes about 20 or so tries to connect to the service and even then it takes 6 minutes for you to be disconnected again. ...  Read the complete review

I've been using BT Anytime for a few months after the adverts suggested for £14.99 a month you gert "24 hour fast internet access". However, this is not the case. It usually takes about 3 or 4 attempts to connect and most of the time you get disconnected after about half an hour which is very annoying. The helpline costs 50p per ...  Read the complete review

This account offers free Internet access every evening from 1800 to 0000 via a 0800 number, and all weekend (1800 Friday to 0000 Sunday) with access costing 2p per minute at all other times. Subscription costs £9.99 per month This account is available to customers of any telephone company unlike FRIACO and SurfTime based offers, which are ...  Read the complete review

BT Internet About 8 years ago, I purchased a new Compaq PC. As I eagerly open the boxes and lifted the unit out, a small green envelope marked "CompuServe" fell to the floor. Thus began my illustrious, extensive and sometime frustrating journey on the electronic superhighway we all know as the Internet. I remained ...  Read the complete review

This op has been written to warn people of BTINTERNET so here it is I brought this computer in July and I paid £3,000 for it in cash and when I got it home and unpacked it and set it all up I was very excited at the prospect of the superb things that i would find on the Internet(and no not porn) and i was looking forward to making my ...  Read the complete review

BTinternet ********** BTinternet the any time package which guarantees users to spend as much time online as they want, or not as the case may be. BTinternet may not be the best ISP around, but most the time they are trying to improve their service. Are there any problems? Well in my opinion there have been ...  Read the complete review

After much consideration I decided to duplicate this opinion as a warning to other potential BT Anytime clients, as I felt with the current IT climate this should be posted sooner, rather than later. ~~~0o0o0~~~ I have been a member of BTanytime since it started 18 months ago, and until the middle of September I would have ...  Read the complete review