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      15.01.2006 11:24
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      Worth the extra cash if you have children, not if you dont.

      During December I phoned BT about my phoneline and heard the Broadband option on the automated menu. And a month later, here I am. I've signed up for the BT openworld 2MB Broadband with 6GB usage guideline for £22.99. Firstly, 2MB is fast, although its now been overshadowed by an even faster 8 MB Broadband line. However, BT are actively promoting the Broadband 2MB line for regular home users - and it appears OK. Following my order, my modem arrived promptly, the line activated on the correct day (11 hours earlier than they specified) and all that was agreed to be activated was there waiting for me. - online billing and such like. Then came the first problem. As a member of Broadband Voice (phoning through your modem, its aparently cheaper), I needed a second cable for the phone which BT 'forgot' to enclose. This took a 30 minute phone call *(thankfully on their 'FREE SUPPORT NUMBER'. Eventually, they decided sending the wire was too hard, so they're sending a complete modem. I then need to remove the wire I need and return the remainder at their cost. This may go some way to explaining why they are approximately £5 per month dearer than the similar service offered by Tiscali...? However, much though this is a pain (and means I have to avoid work for a while to get to a PO and post this thing back), I am actually quite impressed with what I've got. The helplines are superb, always helpful (even when their own company red tape limits them, they find a way to help) and I've never waited more than 3 minutes to get through. Oh, and more importantly, they are FREE :-) But the most impressive thing about this service is easily the parental controls. I've used AOL, I've used Ticscali and I've used Demon Internet (back in the day :-)). But none can offer parental controls as good as BT. Through the helping hands of Yahoo, BT have developed a system that lets me prevent 6 year old from talking to anyone via chat or email - without first emailing me for permission. She then has to wait until I either type in my password on her ID, or answer the email before she can speak to them. Allowing me to easily define what she can and cant do.... At the same time, my 8 year old can be stopped from downloading the latest trojan virus while she displays her far too advanced computer skills to the rest of the family... There are so many other features of the parental control that I cant mention - limiting the time individual users can use the internet, it will automatically terminate their ID ourtwith the hours you specify. For instance, after 7pm each night, my kids ID's switch off, preventing them accessing the internet at bedtime. In fact, this was a great argument saver as even the oldest thinks the internet actually switches off completely at night. I've also had no problems with the connection, the line is fast and downloads graphics quickly as well, the BT technicians have always responded quickly and well in case of any fault and I'm extremely happy with the service. Although BT internet is more expensive than many of its competitors, I would highly recommend it for anyone who has children. Although those who dont might want to consider the use of a cheaper provider.

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        18.04.2003 01:01

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        • "Far far far far too expensive"

        Pants - Advantages: Nice characters on advert - Disadvantages: Awful Customer Services, Sometimes Awful connection speed, Far far far far too expensive

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        07.08.2002 03:54
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        I have been on 3 ISP's to date. Tesco.net Screaming.net (aka. World online - aka. Tiscali) And BTopenworld dial up Tesco were a very reliable service provider but were too expensive so we swapped to Screaming.net. They were the most reliable service provider out there I belive. But with all good things they dropped their telephone account handling section. So we moved again to BT. I hated BT before the move (cause they haven't cabled or ADSL'ed anywhere near my village). After the move my hate for BT has grown. The main thing that gets me is the disconnections that occur during surfing. Normally while in the middle of something important, like checking account balances. But before the disconections there's the frequent impossibility to actually get a connection to the net. On one occasion I could not dial out for 6 days and BT's response was that it was my own fault. Another week they went through a faze of disconnecting people at exactly 8.30pm for over 20 minutes. If work has to be done on lines or upgrading of systems why not write to the consumer to warn them! Recently we queried the telephone bill for the internet line only to find that along with £6.99 (up from £4 last year) they charge for being a BT nternet customer, they charge for the line and also they charge for a little white box on the wall which we were not asked if we wanted... (The box also has no purpose and carries out nothing...) Total per month for off peak internet - £22+ For that price we get limited bandwidth, very varing speeds (14,400 bps to 46,666 bps, but it only works if connected at 45,333 bps. The rest just cause errors and crash) Luckily the contract period of 1 year has just gone and I have a replacement ISP to change to soon hopefully. A note to BT - If you're in the Red by Billions, surely good customer service would help gain respec t and popularity?

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          02.07.2002 22:31
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          BTopenworld has suffered rather a lot of bad press of late, including a feature on BBC Watchdog about their below-par billing and technical support. As I'd been with BTO for some time as a happy customer, I didn't take these complaints too seriously. I had been very pleased with the speed of connection, services offered (including webmail and SMS email alerts) in the past, and expected to be with them for some time, even after they increased their fees to £15.99 a month and withdrew the free SMS alert service. This however changed at the end of April 2002, when BTopenworld decided to cut me off for reported over-use of their Anytime account (evidentally this should be called BT Someofthetime). You are not permitted to connect when you're not in front of your machine, "unattended use", they call it. And if you do it more than once, they pull your account, and keep the money. Whilst I accept that I may have breached their conditions, this is most likely due to the way my PC is set up - to dial and collect emails at fixed intervals. The disconnection policy appears to be "guilty unless you can prove yourself innocent", and there's a charge of £10 to pay if you want BT to give you information about the alleged breaches. For the last six weeks, I've been trying to get BTopenworld to put together a proper response, or let me know the escalation process. There appears to be none, and the chance of appealing is nil. After a little more badgering, I got a reply quoting "...we will not reply to any further correspondence", which seems to demonstrate their contempt for their customers. Apologies for adding a link to my own site, but I've uploaded details of names, addresses, phone numbers and links to sites that may be of use to anyone who's been unfairly treated, or disconnected from BTopenworld. The page is at: www.consumerdeals.co.uk/btopenworldcease.htm l Before signing up to BTopenworld, my advice is to read the terms and conditions. BTO are far more strict than other ISPs, and they are very unresponsive to customer queries and complaints.

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            02.07.2002 09:03
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            • "What else?"

            Well it seems I am in same situation as lots of people,trying to understand BT surftime BT openworld.com, BT.com, BT internet,BT pay as you go,Bt internet anytime!BT internet surf package,BT surfmonkey! Surf Monkey!I think BT might be making a monkey out of me! Looking through dooyoo makes you feel better. At least you know your not the only one.Now,I might not be a great web designer,but the adage"Keep it Simple,Stupid" has been lost on BT.I'm just trying to sort out what my bill is,like what am I paying for?It can't be a secret ?Can it? Just like to know what service I am on!All you get is BT this,BT that BT,BT,BBT Batty.Just disconnected again!What to do?Going to keep looking for a better server,being a netvirgin myselve.Virgin there an idea,he must have some thing on offer?I can use this web site (just about)Shall struggle on with my search.What of BT?Who can say?This was once a public company,a public service?Now what right do we have?Big companies are falling over in corruption nowadays,and I have no great trust of them anyways,but I thought that the information age is here,and we would be able to check up on these thing ourselve's?I hope we will be able to make a change,see some action!If we are Capitalist,then market presure should win?In the long run?All right maybe nothing will happen,so hopefully someone will offer a good alternative.Keep surfing Yours Hopefully Victoria

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              10.05.2002 05:40

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              would recommend after having experienced NTL tech.experts - Advantages: very fast - Disadvantages: server to give more options

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              08.05.2002 18:14
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              lets break up the word anytime and pronounce it: any time. now any time means any time you want to do something you can do it any time. and bt can advertise what they like to people any time, but can they deliver the product they call anytime to people any time? i have used bt anytime for around 2 years now, the problems i have become used to, i work on the internet and therefor i spend over 10 hours aday online, so you can imagine how delighted i was when i found out about the bt 'anytime' package. at 2am its anytime, at 10am its anytime, but at 3-9pm its : this service is not accepting calls at present, please try again later. or: the number you have dialled as not been recognised, please hang up and try again (this is the same number i dialup every day). or how about after 2 hours of surfing your cut off from the connection and when your downloading something or talking to somebody online this is very annoying. if you use the internet for only an hour aday or so, bt anytime is a great service, when ive had problems theyve sorted them out with their 60p a minute phone number, but if you use the internet constantly like me your better off going with a broadband package, which i signed up for several days ago (freeserve).

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                15.04.2002 22:19
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                Anyone who is familiar with BT Internet will know this opinion isn?t going to be singing any praises! Bt Internet charges customers £14.99 per month for their ?Anytime? service. This service apparently allows customers to connect 24/7 - hence the name ?Anytime?. What BT fails to make clear is that you are disconnected every 2 hours to allow others users to deter ?heavy? internet use. Dial-up users sometimes have to wait hours before they can connect due to frequent server problems, and a first attempt connection is very rare. If at any time you are away from your computer for up to 15 minutes and no data is being transferred, BT disconnects your modem! Because of the 2 hour cut off it is very difficult to download files without the use of a download manager which supports the ?resume? function. I think BT fails to realize that the Internet is not in existence solely for the purpose of viewing pictures and text on a web page. As I am a web designer I use the Internet quite frequently, both morning and night. Searching through my E-mail Inbox one morning I was disgusted to find the following e-mail from BT: ================================================================== Dear Customer As part of our customer service program, we regularly review the network and level of service received by all of our customers. After reviewing our records recently, we have reason to believe that your account has been active for online sessions during extended periods of time when it has not been used. We remind you that this is not permitted under the terms and conditions of the BTopenworld Anytime service (please refer to paragraph 10.3). http://www.btopenworld.com/helpnb/terms/ The reason for this condition is that such usage reduces the level of available service for all of our customers. We wish to advise that should this practice continue, we reserve our right to suspend or ter minate your account without further notice to you. As a precautionary measure we suggest you reset your password. It may be that your account has been compromised and is being used by people other than yourself. To do this, please go to the URL below and select 'Change Password'. http://www.btopenworld.com/mybtopenworld All correspondence regarding unattended use will be sent to this email address (selected during registering for BTopenworld Anytime). Please ensure you check this email address for regular updates. If you have any questions with respect to our unattended use policy, please email the BTopenworld team at userhelp@BTopenworld.com or call us on 0870 241 6307 (4.00pm - midnight, daily, national rate). Thank you for your co-operation. Yours sincerely BTopenworld Customer Services British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ ================================================================== After thousands of compliant about this BT?s Internet service the issue was discussed on BB1's Watchdog. An ex-employee of BT Internet openly admitted that BT was purposely making the service poor in a feeble attempt to lure customers into upgrading their expensive broadband service. (which BTW is also very poor). Staff working in the BT Customer Support call centre are all given scripts with cheesy lines to say when a customer calls with a complaint. Advice such as ?keep trying to connect? is about the best they can muster. Even after the screening of complaints on national television BT makes no attempt to improve the service. The service has done nothing but decrease in quality since the Watchdog Programme! As a result BT suffered the consequence of having to drop their motto ?We provide a quality & reliable service?. Evidence has shown that the BT server routing cannot handle the demand of customers, but still, we are fobbed off with these excuses when a company as large as BT doesn?t even have the hardware powerful enough to call themselves an Internet Service Provider let alone BT ?ANYTIME?.

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                  22.02.2002 21:05
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                  When I first signed up to BTinternet Anytime, the service was great ands I could connect all the time, absolutely no complaints, well except for the 2 hour disconnection but everyone service provider seemed to be doing that if they provided free calls. After 1 year of using the service, say in the last 3 months, the service has deteriorated severly and I knew that they were doing it on purpose. I could never get to connect after 7 O Clock and i just got the engaged dial tone. After a few weeks of this I was watching `Watchdog` on TV and it was talking about its bad service. They said they had been doing it on purpose to the people who most use the internet. I agreed with this totally and that is why I changed to Freeserve Anytime. After all it does say `Anytime` which means you can use the internet whever you want, there were no limits! If you use the internet a lot, like every day for 4 hours, then DO NOT sign up to BTinternet Anytime. The service is also £14.99 and Freeserve is £12.99. I dont know how bad BTinternet is now after 3 months, but I wouldent sign up with them anyway!

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                    07.02.2002 17:52
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                    I could rant about this ISP forever but I shall try and give as much info as possible instead of slagging it off which I could do easily. BTOpenworld costs £14.99 per month which enables you to use the internet any time you wish to without worrying about expensive day rates. I had to sign up to a monthly pre pay package as my uni course means I need access to the internet whenever I need it without worrying about the cost. The fastest way to sign up to BTOpenworld is to go staright to teh Website although it is hard to find proper instructions of what exactly you need to do so I had to phone up BT first to tell me the exact steps. This took forever and then eventually I had to fill in long forms on the net. You need a credit or debit card with you to sign up as BT wont add it to your home bill for some reason which was a pain in itself. By signing up you also get a limited amount of free webspace which i have used and eventually haven't really had a problem with it although the site includes your username so be careful on what you decide upon. You also get free e-mail which i haven't reakky bothered to use as Hotmail is much easier. As soon as you get on the net you are brought onto the BTOpenworld website where you can check and send e-mails, search the webb, or access recent news. This is fine when it works but if you are on the net for around 10 minutes and haven't changed the webpage it likes to automatically disconnect you. Also, at the minute all of a sudded it wont let me access the web at all.It dials up and connects but then tells me I have an error in the system. I am going to have to phone up and complain but i keep putting it off as I think i'll have a very long wait until something is done about it, in the meantime i'm still paying for the service. Try other ISP's before you try this one!

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                      21.01.2002 05:01
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                      BT Openworld (or BTInternet as they were then) have been my ISP for 4 years now. I was initially attracted to them because they started with a bang and got rave reviews for their great service and they quickly hoovered up a lot of disgruntled surfers who were with ‘smaller’ ISPs at the time – I was one of these long suffering surfers, putting up with good old Demon Internet (anyone remember them?) for a few years before that. I connected then with a modem and I still do today, via their BT Openworld Anytime Monthly package. This package allows free Internet access 24/7 for a flat monthly fee of £14.99 via a BT only telephone line, you also get 10 email addresses, and 50Mb of web space. Please note, this is not just a review of BT Openworld’s Anytime subscription service but also a look at the options available for moving on from it into broadband connections. I’m writing this to give people who are thinking of switching to broadband some more information about making the switch, as this is what I am on the verge of doing. I’ve researched the issue and come up with some interesting findings which I’ve put in this section, although I think more people may find this useful than just BT Openworld users. I haven’t moved to broadband myself yet as I’m moving house and I don’t want to be tied into a one year contract and paying an exorbitant monthly fee for a service that seems to be declining and an ISP that behaves with incredible arrogance; arbitrarily banning users it feels spend too long on line (after promising them unlimited access). Fortunately, oftel are coming down hard on BT so broadband prices are plunging and with DIY broadband now available (meaning you don’t have to get a BT engineer come around and rip you off to the tune of £150) surfers will soon have a real choice as to who their provider is. BT have also been forced to drastically cut how much it ch arges rival operators to access its exchanges, as well reducing the number of occasions a BT engineer is required to be present when a rival operator is visiting the exchange (and thus the fee BT charge them for that 'service'). Oftel have also forced BT to dispense with the 1 year sign up for broadband services – cutting this to one month, although rival operators will probably pin users down to a 3 month sign up. All this means that the market for broadband services is finally opening up and prices charged by rival ISPs will continue to drop as costs for rival operators to BT start to decline. As I indicated earlier, I’ve been with BT Openworld since early ’98 so I’ve had a fair amount of time to evaluate their service and it’s had its ups and downs and now it is definitely on a downer. Connections at various times of the day usually end up with an engaged tone and need 4-5 redials which simply is not acceptable in this day and age – the numbers of new users getting online is probably not at the avalanche level it has been for the last few years – and anyone who is not online by now is in no hurry to ever get online. When you do finally manage to get connected, spontaneous disconnections occur with surprising regularity, especially at peak periods. So, if you are looking for an ISP right now or are looking to switch, here’s my advice; first, switch your email account to a free one like Yahoo! or MSN. This means your email account is independent of your ISP, thus circumventing the biggest disincentive for switching; most users adopt an email address provided by their ISP and feel they are stuck with their ISP as a result. Seting yourself up with a free email account ensures you won’t miss any emails that would have gone to your ISP provided email address when you switch. It also ensures your email is accessible from anywhere that offers Internet access. If you like having a ‘hardcopy’ of your email downloaded to your email application on your PC (e.g. MS Outlook) you will find that most of these free email address providers like Yahoo! provide a forwarding facility or POP3 access so your email application can download your email directly from the servers of the free email address provider – this also means you use up less space with your free email account thus avoiding any space usage limits. Another advantage of setting up this kind of account is that should you be unhappy with the ISP you have switched to, dumping them and moving on will be relatively painless; this method is even easier than keeping hold of your existing mobile phone number when switching network providers! If you're worried about how long these free email address providers like Yahoo! and MSN will be around for, all I can say is that they've already been around longer than most ISPs. Once you have set up your ISP independent email address or addresses, all you then need to do is fish around for an ISP that provides the type of access you want at a reasonable price. This counts out BT Openworld as there are other ISPs out there who offer high connection speeds and a higher level of service for a lower monthly fee. Personally, I’ll be trying out Blueyonder. In a nutshell, the regulators and the government are pushing broadband take up hard and are forcing BT into making big reductions in costs for access to its broadband hardware by rival operators. This will be passed onto customers by competing ISPs, which should render BT Openworld uncompetitive on its existing pricing (Blueyonder is already significantly cheaper – down to £25 a month if you use any other Telewest service). Set up an ISP independent email address and you can pick and choose the best value for money ISP based on what I have said here and other reviews on competing ISPs. But, beware, in my experience the service prov ided by any ISP goes in cycles. The ISP getting rave reviews today may be getting slated in a few months time because it has become a victim of its own success, and vice-versa.

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                        22.11.2001 05:51
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                        * Not updated, just brought forward. In support of my anti-BT crusade.* Once upon a time, in a land of big skies, howling winds, and unruly marauding Teuchters*, there lived an Aspen. This land was in deepest, darkest Scotland, and was known by few, other than intrepid oil entrepreneurs from some American village called Houston. It may even have been called Angelica Houston – the Aspen didn’t know, because the Aspen was a Teuchter, and therefore by definition knew nothing. This Aspen discovered the internet, purely by accident, while finding a discarded computer during a nightly foray for potatoes. He brought it home, and with the improvised use of some fencing wire, connected it to the dynamo on his pre-war bike. He tempted his geriatric Jack Russell with some left-over haggis, and she pedalled like f . . . a dog demented. Before long, Aspen was addicted. But his next BT phone bill scared so much manure out of him his rhubarb grew to over fourteen feet. Not being quite that fond of rhubarb, Aspen sought a cheaper alternative, and signed up with Claranet. Freephone connection evenings and weekends – great, ‘cos evenings and weekends were the times when Aspen could indulge in homemade parsnip wine, and try to communicate with like-minded people. All lived happily for a while (not ever after – that only happens in fairy tales). Then one day, Aspen had a difference of opinion with his bank. And suddenly, Aspen found he didn’t have a credit card any more, so couldn’t continue paying Claranet. Claranet, quite understandably, withdrew their service. Now, we’ll gloss over the events irrelevant to this opinion, which include Aspen and the geriatric JR losing their home, and moving to the wilds of Caithness. But we will, in the spirit of this tale, point out that Caithness is as far north as you can go on the mainland of deepest, darkest Scotl and without getting your feet wet. Main roads here have passing places. Farmers here have 1950’s Fergies (no, not Sarah), whereas the equivalent Teuchters in Aberdeenshire have 1960’s Fordson Majors. Sorry, I realise less than two percent of readers will understand these agricultural references. But the two percent will understand big-time. So Aspen, in his new abode, had to find a cheap way to communicate with his friends, and contribute again to dooyoo. Without a credit card. Aspen poured another Glen Ord to stimulate the grey matter and wow! It came in a flash. (Sorry girls, blame the Glen Ord). BT!!! Yes, of course! Use BT, and get it on the phone bill – by direct debit or even pay readies at the Post Office! BTopenworld has an excellent marketing website. It directs you to Btsurftime or BTanytime – the former offering 6pm to 8am plus all weekend access for £14.99 per month, including line rental, and the latter offering 24/7 access for £19.99 per month including line rental. Aspen tends to be out during the day, so Btsurftime seemed the best option. Oops! When Aspen signed up for this, he was told he also had to sign up to Btopenworld. At another £5.99 per month. But that was okay, ‘cos it would go on the phone bill too. So Aspen did. And Btopenworld took over his computer. Aspen had other ISP’s up his sleeve, but found them suddenly inaccessible. Aspen was advised that Btsurftime could take “up to” seven days to activate. And until it was activated, any connection via Btsurftime would be charged at normal BT rates. It is now 20 days since Aspen signed up with Btsurftime, and he has had no acknowledgement. So Aspen doesn’t know if he is connected for free right now, or is paying through the nose. Furthermore, Aspen can no longer connect via any other server, ‘cos when he tries to do so, big brother BT cuts in and tells him he is subscribed to Btopenworld. So he tries to connect via Btopenworld, not knowing if he is paying for the connection or not. And what does he get? (Yes, sad ol’ Aspen has been keeping the statistics.) Seven times out of ten, cannot find server. Of the remaining three/ten, “verifying name and password” hogs the screen for a few moments, then two out of three responses is “the computer you are connecting to cannot verify your username and password”. On the one from ten remaining chances, Aspen is damned lucky if he remains online for three minutes (actually, ‘cos he’s keeping the stats for a battle about to commence, the average is 3 minutes 32 seconds), and then he gets disconnected. God alone knows when this opinion will be posted. It may spend many, many days in the inept cyberworld of BT. Obviously, I am writing this in Word, and waiting for a opportunity to send it. Which may take some time. And every fable has a moral. And the moral of this fable is – ermm . . . . sorry, Aspen doesn’t know But Aspen, in the dilemma of not knowing, warns everyone to only dine with BT with a very long spoon. Fifers will understand. Future experiences will be logged, and this opinion updated accordingly. NB *Teuchter. Teuchter is a derogatory term once used by Lowland Scots to describe Highland Scots. More recently it has become a term used (equally derogatorily) by “town” Scots to describe “country” Scots. Sadly for the “town” Scots, it has backfired, because some of us take great pride in being Teuchters. As far as Aspen is concerned, it is a token of respect. PS. I wrote this in Word, then tried to log on via BTopenworld. It has taken me God knows how many attempts, but ONE HOUR AND FOUR TEEN MINUTES to establish a connection to upload this opinion. I don't know if BT sponsor dooyoo; and I don't know if crowns are awarded for sucking up to sponsors. I don't know anything. I'm a teuchter. But in the Hans Christian Andersen or Brothers Grimm world of fables, we all live happily ever after. PPS. Ignore the aforesaid. It has taken me another FIFTY-TWO MINUTES to establish another connection to upload this edit (two tiny mistakes). This opinion, in all its dooyoo glory, will now be copied and pasted into an email to BTopenworld Customer Services. Which like all good fairy tales, probably doesn't exist. PPS - THIRTY-SEVEN MINUTES later, I have discovered another minor grammatical error. I am not going to correct it. I could die while waiting for the connection which would allow me to do it. If you spot it, keep it to yourself. Don't email me. It could take me a month and a half to respond. © Mike Clark 2001

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                          17.11.2001 08:21
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                          I have been a customer of BT for quite a number of years and up until 10 weeks ago I would have been singing their praises. I was really happy with the service and I had no problems connecting. I got on first time, every time and I would have given the service 5 stars - even though I did get disconnected from the service every few hours, I only found it a minor inconvenience. At this time I was a very happy, satisfied customer. For £14.99 a month I got free call access 24/7 and I felt that I had a very good deal. So what happened? Well about 10 weeks ago there was a major shake up of the service. Like many people I am a heavy Internet user and benefited greatly from the ?Anytime? service. Anytime I took to mean literally anytime and between me, my husband & a few visiting friends, we clocked up many hours between us. However, BT decided to change the Internet access number for anyone using the Internet more than a certain number of hours (not sure how many to be precise ? they wouldn?t tell me!) So all the light users were given one number and all the heavy users including myself ended up on another number. The net result was total chaos and complete inability to access the service. Why no-one envisage that this would cause problems is beyond me! I guess that all the light users were very happy and continued to get a good service ? while all the Internet junkies like me got thoroughly upset because they couldn?t get online. The first warning we got was when BT announced ?Good news? for all its customers and an ?improved service?, then I was told that in ?X? number of days my call access number was expiring and I had to use the new number which I duly complied with. Well I tried and I tried and I tried to simply log in and access the web to no avail. I spent many very stressed evenings trying for hours to log on but I got nowhere. The computer is in the middle of the living room so while I was doing the housework or looking afte r my children, I kept retrying to log on. The record length of time my husband & I spent was 3.5hrs trying to access the web with no result. I was absolutely disgusted by the service and it went on night after night with me being completely unable to log on, read my e-mails or get a fix on dooyoo. I was going completely spare. In desperation, I repeatedly telephoned BT Internet services and asked for help and an explanation for what had happened but got no plausible explanation and no solution to the problem. What was worse was that they refused to give me an alternative number so that I could have access to the Internet and gave me a ?helpline? number. They also refused to let me have my old number back. Well, I thought that the idea of a helpline was to be of some use and to offer some help, but no, not in BT?s case. This was a complete rip off, they gave you a number to phone whereby you had to hang on the line for about 20 minutes before you got to speak to someone who told you that they couldn?t do anything or help you! It was a complete exercise in futility phoning it. Unfortunately, I fell for it & my telephone bill will soon testify to the damage. They told me that they were working on it and that the problem would be solved in a couple of days, but this was untrue as the problem went on for weeks. Eventually after a few weeks, I did find that I could get on during the daytime, but this was very inconvenient. To me BT ?Anytime? service should mean just that, but I was completely unable to get online for more than a few minutes at a time. It was so infuriating to try 20 times to get in and on the rare occasion that I could get in ? I was thrown out in about a minute. I don?t know what was more frustrating not get in at all or thinking I was online and getting thrown straight out again! I rely very heavily on the Internet, apart from dooyoo, I buy & sell on ebay, I use ASDA online to get my groceries delivered, I send free SMS t o friends, I use the MSN messenger to chat to my friends, I keep in touch with family by e-mail, I shop at halfpriceorless.com and that is just for starters! As you can see I was more than slightly inconvenienced by being offline ? I found that I had to order my shopping at ridiculous hours of the night because it was the only time I could get online! To grudgingly give BT its due after 4-5 weeks of an abysmal ?service? (I am loath to use the word ?service? because I didn?t get one!) things have picked up. I can now get online during the evenings but I find that during peak times it is very hard to connect and sometimes I get thrown out and cannot reconnect for half an hour to an hour which is highly inconvenient. The service I now get is a very poor shadow of its former self. Why didn?t I leave? Well I wish that I could have done, but due to the very large number of contacts who have our e-mail address including many job agencies, family & friends, it would be more hassle than its worth to change it. Unfortunately I am stuck with them. I am still one extremely upset customer. I?m disgusted with the complete fiasco of the number change and fed up with the difficulties using the service ? I certainly would NOT recommend them! PS - Please could you rate this opinion if you enjoyed reading it as loads of people have read it without rating & I need all the 3p's I can get LOL!!!!!!!!!!!

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                            03.09.2001 06:43
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                            From some of the reviews and opinions on the net it would seem that my opinion of the service in general is in the minority but (In my personal experiance) BT Openworld has been very satisfying on the whole. I was a home high way customer and transfered to ADSL as soon as it was available in my area as ISDN is practically the same cost and the whole process has been quick and painless. On initial phoning (and a great deal of double checking) I comfirmed the prices and was given a date 4 weeks away which I thought was a while to wait so I tried to get it pushed foard and to my amazment I found that I could have my date moved to within 6 days of the order :D. Instalation itself was a breeze and the ease of use with the software is as good as can be expected (basically idio proof). All in all it took about 1.5 hours to install and that was only because cables had to be laid upstairs. While the technitian was still actually in the house packing up I connected straight onto the net first try and havent looked back since. There are however down points which have to be commented upon. The biggest disapointment has to be the payment method as, if you dont have a credit card, you HAVE to pay with direct debit (and if you cant then you aint getting it). The draw back with this is that you actaully have to get the buisness service 500 as oposed to the home 500 which means that VAT is suddenly not included in the listed prices adding quite alot to the charge over time. Another point to be wary of is if you already have home highway to be very carefull that your 12month contractual period is through other wise they WILL charge you the rest of the period in one go! On the subject of home highway its worth noting that they force you to pay for a line conversion first to a normal line in order to test to see if you can have adsl and if you cant they still land you with the initial conversion charge (although they forgo the charge for conve rion back to isdn from the old line). The charge its self is an extortionate £99 which people without isdn simply dont have to pay and could be a stumbeling block for some people, however it is reduced to £50 for home highway customers on a BT Together plan so it makes up for this a little.(its worth noting that freeserve, although more expensive monthly said that they would compleatly wave the fee for Home Highway confersion). A slightly less important point is the level of the assitance you get over the phone. Its not as if they dont seem to care but thanks to the large inferstructure of BT you can get given 3 different prices sometimes in one phone call. Basically dont expect to get it all sorted in one call be any means...(my m8 actually got charged £99 for the conversion from Home Highway to his normal line even though he was on BT together and had to ring to get the bill changed). On the whole though I personally couldnt be happier and apart from being a little disapointed with the phone service and having to pay an extra £50 than normal line customer I couldnt recomend it more. [GAMERS] I basically got this service in order to play games faster online and in that capasity it has also improved my experiance a great deal. I wont bother explaining any terms I use here as if your an online gamer you will understand them. Pings are marvelous with constant displayed ping as around 50 dropping to 30 or upto 100 at most. Packet loss seems to be practically none existant as is lag, also never getting disconnected is a big plus when playing in clan wars and so on. If you are a serious online gamer and have acsess to this and can afford it youd be a fool to miss it.

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                              03.08.2001 02:39
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                              I am a member of BT internet and have been for quite a while now even though they have changed the packages somewhat. Btopenworld.com provides you with everything you may want to know about BT it makes a very good homepage and for anyone who wants to know anything about BT then this is the site. They have changed the homepage to make it easier and faster and looks good although there is quite a lot of text on the main page so you don’t really know where to start. Existing BT internet customers can check or even change the package and if you need any technical help there is online assistant. Edit your details, password or check your status. You can access genie mobile from this site and use the free SMS service available. They also have a search engine on the homepage which is quite good but not the best. The results aren’t the best and results can be very slow. One of the things which could have been better would have been a better search engine. Considering the fact that it’s one of the main things on the homepage it is quite disappointing. I like the communications area with messenger, voice mail, email alert, and speech mail there’s a good range of things. The messenger may be handy considering the fact MSN and Yahoo may charge $10 for the use of their messengers-(it’s only rumours yet though). The tool section is very good with a range of things which may use like building a web page, your own links, and even digital photo processing and there’s a calendar which will remind you of important dates. You can still read the Top stories whether news, sport, entertainment or weather. It used to be one of the main features on the old site and a section which I used to visit a lot so scroll down the page so you don’t miss it. Overall the homepage is very good will take time to get used to it but the changes are far the better although I don’t like the search engine don ’t much.

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