businessserve.co.uk

Simple: Avoid at all costs. Frequent problems with DNS - some websites not resolving names. I'm surprised OFCOM haven't investigated this organisation.

Businessserve the UK business ISP has recently changed its name to Legend Communications. Business serve has in the past offered far from satisfactory service to its customers, has the change to Legend Communications done anything to resolve this issue? As a businessserve customer for over 2 years, experiencing poor service, constant technical issues and mail server outages due to poor capacity. Clearly we hoped that the name change would do something to quell the inept structure and response time. Sadly, after several weeks of Legend being in action, we have yet to see any improvement, if anything the service levels have reduced ...

The worst ISP I have ever dealt with. What more can I say?! The ADSL connection has problems regularly which they blame on BT yet another connection in the same building via BT works fine. The email has constant problems which they deny until you provide proof and then they admit it but play it down. Support is rubbish. The staff don't know what is going on, sound depressed and have no power to actually do ANYTHING to help. I almost feel sorry for them. I believe they are made up of 3 firms which t hey took over and there are major staff problems, lack of communication, bad management etc etc. Short of them actually spitting in my morning coffee ...