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    11 Reviews
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      06.02.2001 00:43
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      I joined Callnet as Callnet0800 and I had no complaints with that service. Yes access through the 0800 number was slow, yes, it was hard to connect, and, yes, customer support was often very poor. But I was never billed for it! Totally free phone calls and net access can't be complained about! Anyway, Callnet0800 is now dead and buried, and CallnetUK is now all that Callnet can offer. I left Callnet for other unmetered deals available, but I joined Callnet again last week, eager to see if their 0845 service was different to the others available... Many people forget, in the rush for unmetered 0800 (or 0808 or 0844, if we're being fusy) access that for many, 0845 access is still one of the cheapest ways on the net. I have to admit it isn't for me as I'm on for several hours a day, but I know many people who still use 0845 access. There are literally hundreds of 0845 ISPs available, so how does Callnet0800 stand out; EMAIL -Email comes in the form yourusername@callnetuk.com. The webmail is fast and easy to use, although not very attractive. It carries lots of options and sending and receiving emails seems to be fast and reliable. I've not yet failed to send an email and have the other end receive it within minutes (if not seconds). POP3 (Outlook) access is also quick and easy. ACCESS -This is via an 0845, local rate no., as already said. This costs about 1.5p min during evenings, 4p min peak, and 1p min weekends. Access is not particularly fast, nor are connections very reliable. I can't always connect first time (ie. it is sometimes engaged). Although not as bad as the likes of X-Stream, you expect faster and better access when you are paying local call rates. Not high marks here. WEBSPACE -This is pretty good, you get 20MB, which can be used for almost anything (except illegal purposes or those likely to cause offence). The support section explains how to use it well. PORTAL (THE SITE) <
      br>-I think the site is quite well laid out, although content is a little lacking. The news stories and other links are better than with some other ISPs. SUPPORT -I must admit to not having tried this. However, let's hope it's improved from the Callnet0800 service support, which was dire. Techinal support via phone is local rate, which is good compared with the 50p min offered by some other ISPs. OVERALL Callnet is nothing to shout about, but nor is it dire. The problem is- if you're reading this- is it really worth changing your ISP to Callnet? (If you're in a school/ internet cafe etc. ignore this!)

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        11.08.2000 02:56

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        I signed up to Callnet to get their 24/7 free intrenet access, but now also use the telecom service. This gives grest discounts on the BT service and the bills come monthly. this means you get cheaper bills, and the first four months come with a £5 discount. They seem to have some problems with internet connection in the evening but when it is free what do you expect. I will continue to give them a chance and hopee that evening access will get bettre and more reliable. This company has given us real free internet access long may it continue.

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        07.08.2000 20:00
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        I have been a Callnet customer for about 5 months now. The sign up process was very quick, but it was about six weeks before we recieved any details from them. They give free unlimited access to the internet, for a one of payment of £20. All internet calls are toll free. They also supply a box which conects to your phone line and gives you cheaper phone calls than BT. You are billed monthly for these calls. It works by dialling a prefix before each no'. You can manually dial the prefix if you wish. They can be very slow when you are trying to connect to the internet if they have just accepted a batch of new registrations, but this only lasts a few days each time, most of the time we find they connect first time. Their E-mail service is very reliable. Their customer support is by E-mail or by very overpriced phone calls, and as thye seem to keep you on the line for as long as they possibly can I would not recommend ringing them, if you can avoid it. In todays climate of getting what you pay for, you are getting a very good deal, and although they have their faults, what ISP doesn't? I would recomend them to anyone.

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        05.08.2000 22:42

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        This company is very unscrupulous. WP-Callnet made a total of 4 unauthorised credit card debits for £19.99 on my credit card even though at no time have I been offered Internet Access. Legally a company should not debit your credit card until it provides you with the goods or services. Callnet had no intention of providing any service instantly but they managed to charge my credit card instantly. I have had to make numerous emails, phone calls and faxes threatening legal action to sort this mess out. When I rang up they had the cheek to say that a credit card refund takes up to 3 weeks to implement (credit card debits can be achieved instantly). They didn’t even achieve this. I first signed up on the 11 April and on that day my credit card was charged £19.99. On 19 May my Credit Card was again charged two times at £19.99 as well as on 20 May. Also on 20 May my Credit Card was credited twice with £19.99. Finally on 29 June my credit card was credited with the money they owed me.

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        03.07.2000 15:57
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        Callnet0800 (and its partner 4U.net) are, like other supposedly "free" ISPs victims of their own success and of our desire for "something for nothing". Connection at peak times is difficult - but daytime connection isn't usually a problem and is therefore a bonus as previously I avoided peaktime access on cost grounds. The constant engaged tone at peak times is frustrating - but by having more than one interet connection usually solves this problem. LineOne at £5 per month is a good deal providing you use the £5 that is effectively applied as a credit to your bill. My only hope for Callnet is that as other ISPs come on stream and internet usage is more widely spread amongst providers access will become easier. Callnet is a new company and demand has been huge - I'm prepeared to give them another 6 months to sort themselves out.

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        30.06.2000 17:29
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        -UPDATE 08-Aug-00 Please note before reading on Callnet 0800 will cease as from the 07-Sep and will go to 1p/min off peak and 2p/min at peak. This will cost you £9.99 as a one-off fee if you aren't a customer already. I thought this was too good to last. The idea free internet 24/7 and 30% of your phone calls. For an initial outlay of £20 for a box. Great I thought although, although I have changed slightly now. My overall experience of them is varied. Negative points They can be very good, but only between the hours of 12 midnight and 6pm mid-week midnight to 5pm at weekends. When most people are either asleep or working or busy. The rest of the time you dial and dial and dial and just get the engaged tone. --UPDATE They appear to hate European pay-as-U-surf companies like PaysU and All Advantage, but the majority of the Pay-U-surf programs work I have tried recently work.-- They also don't like other sites I have had problems with the Hyundai site (they have a competition for a free car) and it kept on rejecting me. I also have had problems with the Post Office postcode finder. The support service is getting back to me on this I sent them an e-mail and I will update you on how long it takes for a reply. The telephone service doesn't work I recently received my phone bill from BT and I was surprised to see all the calls on my bill after I attached the box. I called and they informed me that the service is overloaded and they would give me a refund if I wanted. I also received a follow up letter, nice of them, although it was probably just a "Oh he has called lets send the standard letter" response. The system also cuts you off after 1 hour, which is a pain for the big downloads, but using an agent solves that. Positive I have run the system through Shields Up(see my opinion on this) and according to this site it has a very good firewall. Almost nothing sh
        ould be able at get at your computer from the web while using this ISP, unlike others. I think this may be the reason All Advantage doesn't work and the others are sporadic. It is free what more can you say, but the old phrase is "You don't get 'owt for nowt" this site may be the contradiction, if you can put up with engaged tone all the time. Conclusion Do the disadvantages out weigh the positive? I think it is a very good idea, but with problems and, like Freeserve in the beginning, a really, really bad name. Ideas If you web surf a lot one idea I have come up with is to use CallNet (midnight to 6pm) and to use Freeserve (on Surf Time off peak) the rest of the time. You then get 24/7 internet access for £4.99 per month and 30% cheaper phone calls (when CallNet sort themselves out).

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          29.06.2000 03:06
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          I Sighned up with Callnet in April this Year,It cost me £20 that i was not sure about as i dont like giveing Bank details over the Internet,it took Four weeks and then they sent me my pin number and had to sighn back up and enter your pin number and that was it they set everything up for you on line then you get totally free internet day or night it might be slow some times but what do you expect for £20 i think it is a brilliant server exellent value for Money and would recomend it to anyone

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            28.06.2000 07:05
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            I joined Callnet about 2 months ago, and quite honestly it's the biggest load of rubbish I have ever come across. You pay £20 for a box which connects to your telephone socket, and you get this back in the form of 4 x £5 money off vouchers to be deducted off your next 4 phone bills from them.....that is if you ever get the box connected and are in a position to receive a phone bill, of which I haven't. Of course the main reason for joining them is the free internet access, which is great if you can get past the engaged tones. After umpteen attempts eventually you see those precious mini pc's in the corner of your task bar.....you then wait what seems an age for a web page to load!!! As for newsgroups.....forget it. Posts sometimes manage to turn up 2 or 3 days late, if your lucky! You may say, so what it's free....but believe me free or not, when you spend most of your online time watching that little bar at the bottom very slowly turning blue...you will be slowly turning blue with it, with sheer frustration.

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              27.06.2000 16:59

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              Funny one this. 0800 access, payable for the year by a set fee. Then the Internet is all yours to browse at leisure whenever you want. However, probably due to demand, it seems that the details I entered on their website, about two to three months ago, have somehow either been lost or have been ignored. I have heard absolutely nothing since. However, it’s probably a very good service – but don’t ask me. I wouldn’t have a clue. I apologise for the lack of detail in this opinion but it’s all I could manage as I wasn’t given the opportunity to experience the service for myself.

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              25.06.2000 07:13
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              I tried to join callnet before christmas but did not get accepted till march when they took my credit card details and charged me £20 for a little box which you attach to main phone to route your calls.You then get 30% off BT standard rates and free internet access sounds great dont it. The downside is you are disconnected from the internet after a hour so no good for online gaming, but even worse than that is the last couple of weeks you cannot get a connection takes sometimes around 20 minutes just to log on.then every thing is at a crawl took me 15 minutes to download 6 small emails tonight. When i complianed they said sorry we will cancel your account if you want (what a wonderful attidtude) The old adage is right you get what you pay for i will be going back to freeserve UPDATE service has got a lot better the last fortnig SECOND UPDATE THIS IS A EMAIL I RECIVECED ON 8/8/00 Dear Customer Re: CallNet0800 Service Termination/New Service Launch It is now over 9 months since CallNet launched its pioneering 0800 ISP service, becoming the first company to offer free Internet access in the UK. As a valued CallNet customer, you will appreciate that the Company has endeavoured to provide the most innovative Internet access services. You will also appreciate the necessity to respond to market forces in this capacity. As you are fully aware, substantial changes in the telecommunications industry have altered the fundamental economics of 0800 services. This action has caused numerous Internet access providers to withdraw their 0800 offerings. CallNet has, to date, endeavoured to continue the offering to all its valued customers, however, the industry changes have now impacted upon the company's ability to do so. This coupled with rapid development of the Internet culture in the United Kingdom, requires an innovative response from responsible service providers. CallNe
              t have extensively researched our customers' requirements in order to maintain a top quality service and announce the replacement of CallNet0800 with a low cost access service - CallNet1p

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                21.06.2000 13:36
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                I first tried to get signed up with this ISP before Christmas 1999. I was told they were not enrolling new members at that time but when they were they would contact me. This they did eventually and this included sending me a daft little box which cost £20.00 to put in series with your telephone (BUT NOT YOUR MODEM!!) so that you route your phone through their system - hell of a sight easier than signing up with Localtel or TelNet! You remain with BT as far as line rental is concerned and you don't need the box anyway, just dial 1664 before the number and the routing is automatic. However, their rates are not all that great compared with BT with F&F and Premier line and nowhere near OneTel (a review of this will appear some day soon - it's great!) By the way, they give you the chance to get the £20 back by giving you discounts on four monthly bills, not much use if you don't run up at least £5 a month! However, this is about the ISP and after a few misunderstandings and failures, their national rate help line put me right and I am now on board and within limits well pleased. Access is reliable even at normally very busy times but the opposite side of that coin is that they disconnect you after 60 minutes (to the second!) I access using my DUN and therefore don't automatically get taken to their site but whatever site I have selected. Main problems are that they appear to block pay bars such as All Advantage, though AllAd sometimes works. Their web based email is unbelievably clumsy, but then all web based systems are! To get to their email system, you have to go into the home page and this takes for ever to load. (Addendum - I have since discovered that this is wrong, there is an email login page which you can bookmark, at least speeds things up, but the system is still pretty naff) If you try to use your normal email client, I use Eudora, you can collect your mail OK but you can't send. The links and info on the ho
                me page are about average and mostly useless (to me, anyway). Addendum - the All Advantage view bar is working today - has CallNet0800 relented? Time will tell On balance, well pleased. It's free and it works.

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