I am writing regards to my experiences with Claranet in the hope to provide caution to any people considering Claranet. Claranet operate a rigorous policy where by they regularly check their ADSL customers (i.e. you) for weaknesses in your computer connected to the Internet. If they find a weakness they disconnect you and do not inform you of this action. You must then figure this out and grovel to reinstate your account and should this happen 3 times you loose your Internet connection and are forced to pay for the remainder of the year in my case my connection is £80 per month! This is their Acceptable Use Policy that I find is an unacceptable behaviour and way to treat a customer. Should you be a super expert in computers, ports, firewalls and proxies, have state of the art security hardware and have excess time on your hands using Claranet maybe the product for you. However if the first strike was due to a proxy setting incorrect, the second strike due to a (software) firewall being down due to error occurring. Perhaps the 3rd strike might be when I boot my machine up one day and they run a weakness test on it between the logon and when the firewall has loaded! To top it off when a strike occurs they treat you like a criminal and are very rude to you.
After years of using the dial-up service provided by claranet- i chose to upgrade to the ADSL service. The service itself is provided by BT and rented out to Clara.net. This became increasingly obvious throughout the process. The initial step of organising the service was to check that my area was serviced by ADSL - Clara.net had to get BT to do this i.e. test the line etc etc. After agreeing to have the service setup - i had to arrange a convenient time to have it installed by BT (once again BT)- BT engineer. On installation they provide the ADSL modem. Essentially i have been on the ADSL service for almost a year. The service is amazing exstremely fast and no extra costs apart from the monthly rental!!! The loading speed is very very good - nothing takes more than 15 minutes to download - even large programs i.e. video clips download in less than 1 minute - usually 20-30 seconds.... The fact that it can be left permanently on/connected without interfering with the telephone line (the telephone line is a seperate socket to the ADSL socket)- major advantage! The clara.net aspect is sub-standard i.e. the support line tends to be answered by very average support staff i.e. they seem to only answer the basic questions. Any specific technical questions tend to be answered vaguely if answered at all. Overall the ADSL service itself is amazing - unfortunately let down by after-sales service of clara.net. The obvious issue with the ADSL service is that you are bound to 12 month contract once connected - there is not opt-out clause!