claranet.co.uk Reviews

Claranet to send in the bailifs
Four months ago, I got a very threatening letter from a company called westcott demanding £9.40 on behalf of claranet. I had no idea who they were and perhaps foolishly, perhaps because I was a bit scared of the aggro, I paid. I then found claranet's details and asked for my money back or an explanation.
Three e-mails to claranet and still no response.
Very poor service claranet!!!!!

In the autumn on 1997 I was preparing to go online outside of University for the first time. I was flicking through Internet magazines and happened to come across a provider called Claranet. Their advertisement offered a free CD, and so I chose to give them a call, thus beginning a relationship that still exists today. Initially Claranet ...  Read the complete review

Only fault I have with this service is the price compared to other flat rate services - Advantages: fast connection, good customer service - Disadvantages: price

Initially my dad signed up to use Clara for himself, whilst I was suing another ISP. However, seeing what this ISP had to offer, I decided to sign-up too. This allowed us to have the same account and same money, but also to take advantage of their Clara Free Time accounts. This has meant that I now no-longer have to pay for those expensive ...  Read the complete review

OK these guys are really bad, theyre the most money grabbing, down-right greedy isp i have ever tried. I've actually had accounts with 7 or 8 different account and i'd recommend any one of those over these b*****ds,. They took/stole £30 from my account AFTER i had canceled it. And they wont refund this because i dont have a cancelation ...  Read the complete review

Before a friend recommended Claranet I used a dozen free ISPs. I found that more than one was necessary because you could never trust them to connect first time. It was hard work keeping track of all the email accounts this gave me, and I was always worrying about the phone bill. Everything is so much simpler with Claranet. I pay 10 ...  Read the complete review

I have been a heavy user of Claranets dialup services for about 5 years and in that time I have had no reason to complain about there service unfortunately not being a BT customer means I am unable to make full use of the freetime packages and so I have had to use the local rate phone numbers but this has meant I have only had 1 engaged tone in 5 ...  Read the complete review

I've been using Clara Freetime for about a year, and have never had any problems with connection etc. as I did with the free ISPs that I used previously. Tech Support have solved the one problem I had, allbeit by the brute force approach of reinstalling the relevant software. Obviously whether it is worth paying ten pounds a month ...  Read the complete review

Before joining Clara net I tried Freeserve and Virgin net, I found Freeserve’s service abysmal, trouble connecting, slow, unreliable and my browser was constantly showing Freeserve links! Then I changed to Virgin net, but I was online a lot and was getting fed up with high telephone bills, so I took the plunge and decided to go for a ...  Read the complete review

Claranet offers a wide variety of different packages that allow you to take your choice as to which suits you the best which is very good as plenty of choice allows customers to keep their options opeen. The different packages that are offered are mainly as follows: Package 1 - Freetime 12 Annual - This consists of a one off ...  Read the complete review

Claranet offers a wide variety of different packages that allow you to take your choice as to which suits you the best which is very good as plenty of choice allows customers to keep their options opeen. The different packages that are offered are mainly as follows: Package 1 - Freetime 12 Annual - This consists of a one off ...  Read the complete review

ClaraNet have always been an upmarket service, making you pay for their internet access. They have launched an unlimited off peak package that costs £10 a month, which compares well to other companies offerings at the moment (for instance SurfTime and Lineone. I must admit, I haven't used this service myself, but a friend subscribes ...  Read the complete review

claranet are systematically dishonest. One of my sons signed upto them and got ripped off by this company. In typical British customer care (or lack of) style, they are being most unreasonable and, to be blunt, crooked. My son signed up to an off peak tarrif which was supposed to have a free month of the service. He was invoiced for ...  Read the complete review

Clara have earnt my respect over the 9 months I have used them. They offer a wide variety of accounts to suit many different usage patterns. I chose to have completely free weekends for £12 a month, and even though this now seems expensive compared to other services such as BT Surftime and AOL, I am sticking with it due to the quality of service ...  Read the complete review

I have been with Claranet for approximately 2 years and have never had any problem with them but just this week have decided to swoop over to Freeserve. I have had no problems with Claranet and I would recommend them to anyone who uses the internet in small amounts but for myself, as I use the internet all the time, it was just becoming too ...  Read the complete review

For a long time we trusted claranet for a long time but it's just turned ugly! Here's the story we signed up about half a year ago paying £14.99 a month for something like 35 hours a month. Then realizing this was expensive moved to their newer offer of £9.99 a month for unlimited off peak access (6pm-2am). We had no problems with the ...  Read the complete review

Having been "forced" into changinging my ISP (previous one had withdrawn the service for all users), I opted for one of Claranet's ISP packages. £9.99/month for off-peak access is reasonable, although I'd much rather have had a free service! Signed up on line, I got to the final screen after registration and went to ...  Read the complete review

Claranet was recommended to me by a freind, I decided to get more information about them as I was unhappy with the isp I was with at the time namely bt.internet. I emailed Claranet who replied the day later and sent me a cd with more information on, once I was happy with the price and everything else I decided to go with them, as I am a very ...  Read the complete review

I have been with claranet for about a year and before that I was with Demon internet for about a year also. I was satisfied with Demon's service, but my phone bill was suffering a lot. There was a quarter where my phone bill almost reached £1000. Claranet appealed to me because of the Freetime accounts they have. They have more than one ...  Read the complete review

I have had a subscription with ClaraNET for over three years now and despite using many of the free services have always returned to their service as although it is obviously more expensive then Freesrve et al it is much more reliable. I have recently change to the Free Time Unlimited plan, which allows unlimited free access from 6pm to 2 ...  Read the complete review