“ A site that offers unmetered internet access as well as access via BT Surftime. „
This was a great deal at £25, but it got more and more expensive, and from last weekend (20 April 2001) it seems to have gone the way of F1 Racing,callnet 0800 etc! They made a great play in their advertising about the fact that they were closely linked with Leicester Chamber of Commerce,but that was not enough to save them from their ultimate fate! A great pity they have gone - but roll on the next brave souls to offer such good value.
I got my connection on the 30th March, Couldn'y connect using the software due to a 'typo' by Connect25 in my password field, so I phoned their tech support helpline.......which took me 6 DAYS to get through to them, even telephoning them from work every minute I could. Eventually got sorted, Fairly quick connection speed, Bloody Huge Banner on the screen.....still I only paid £49 for a year's connection, I can put up with that.......but, as of 16th April I can't connect using their freefone software provided, the line sounds like it's dead, and the local rate number provided will not verify my password! I have tried to get through to the support line since then but their constantly engaged! I've e-mailed them a number of times but no response. I'M PISSED OFF! if I was paying £12.95 a month I would be F$%#'ing Psychotic! In addition to this I requested an E-mail address so I can send E-mails(No Sh*t!) via Outlook, which they set up and then told me I would have to connect to the local rate number to send them! so I have to pay to send my bloody E-mails as well! CONNECT25 GET YOUR ACT TOGETHER! p.s. I was with REDHOTANT for a Year and although they had problems, They beat Connect25 hands down! (come back RHA!) Regards, One Pissed Off Customer!
This site started out great, I saw an advert for £25 for a whole years unlimited internet access in PC Format Magazine in late 2000 and was very suspicous this was a scam. However, I thought if this is legitimate I want to be one of the first on the waiting list for such a cheap deal, and took the gamble. It paid off, and I have a whole years unlimited access for £25. However, soon after, this price had risen to £49 for a years access, still a reasonable deal I thought, and the price increase didn;t surprise me greatly. However, I again looked at the price on their website in February and noticed the price had risen to £25 subscription fee and then a fee of £8.95 per month for unlimited access, a massive increase. In late March, this price increased again to what it is currently (14 April) which is £25 initial payment followed by £12.95 per month for unlimited access. This is now more expensive than superior services such as freeserve unlimited time which offers £10 per month access, and is close to AOL's current price of £15 per month. Now the actual service itself. Connect25 don't have their own browser so you have to use Internet Explorer or the eeeevil Netscape. At first one had to add connect25 to their dial up networking manager on their computer, which sounds complicated but was actually quite easy. A few weeks ago we recieved a letter saying we had until March 30th to download their 'upgraded' software which we "MUST DOWNLOAD". We recieved this letter on the 28th, so you can deduct from that the customer service they deliver. This software was an advantage over previously for those who know little about computers since you simply download the software and then connect through the logo with the filling of a password and the click of a button. However it turns out this software was no improvement at all, this service which now costs many times more than it did in December, is far inferior. An advert box appears at t
he top of your screen, about just under 2 inches high and 8 inches wide. If you delete this box you are disconnected from the internet, and the box is very strict about where you put it, you can't drag it so that any part of it is not visible. There is only one slightly practical place to put this box, and that is at the top right of your browser, hiding the home, search, favorites, history, mail, print, and edit buttons at the top of your internet explorer browser (with refresh, stop, forward, and back buttons still visible), to access these you must move the box out of the way, though it is very fussy about where it goes, put it in an 'illegal' place and it flashes to an acceptable area. When you consider that this service is now almost as expensive as AOL, who, although a service I despise from experience, do connect almost every single time straight away without fuss. AOL also have their own browser unlike the £2 cheaper per month Connect25, and are a far bigger easier to contact company, who also don't have a one hour cut-off time like Connect25, but a two hour one, and who don't have this irritating advert banner. Services such as freeserve unlimited time offer £10 per month, they don't have their own browser, but they do have a 2 hour cut-off time and no obtrusive advert bar. The only problem is, there is a large waiting list for such deals. The one hour cut-off time with Connect25 can be very frustrating. It makes downloading large MP3 files sometimes impossible, and online gaming is brief. If inactive for 10 minutes (ie you load absolutely no sites and are not downloading anything, therefore using no bandwidth) then you are automatically disconnected. The connection speeds are average at best. Also, sometimes it can take up to half a dozen attempts to connect to the internet with COnnect25. For my £25 I can hardly complain about value for money with the deal I got, however unless the service improves by an
incredible amount and the prices actually begin to move down rather than up, I won't be renewing my service come the end of my year's connections. If, after reading all this, you are still not detterred, the website to visit is www.connect25.co.uk but I would seriously advise you avoid this service provider.
These guys took about 30 seconds to take my money, were then non contactable for two days, voice mail only, took a further three days to issue a user name, it took 31 minutes to download their dialup software which installed clean and does NOT dial. Two weeks in I have no service, no response to my communications, and NO REFUND. The published price is attractive but the reality is a rip off. Do not sign up, this is a bad deal and I can not think of any more words without descending in to foul and abusive language
They used to be known as Connect25 because that was how much they used to charge for their 24/7 unmetered access. Now its £49. Is it still worth it? Well considering that payment covers you for a full year's Internet access, most certainly. Although it does have its problems. At peak times I often find it difficult to get through due to it being constantly engaged. But once you get on, the speeds are reasonable and useable. What do you expect for £49 per year? For a high quality connection you need to splash out a bit but the same can be said for everything else in life. You wouldn't expect to cruse down the M6 at around 100mph in a Reliant Robin would you :)
August: Notice advertisement for Connect25, a new ISP, in PcGamer magazine. Offers 24/7 freefone access to the Internet for an annual fee of £25. September: Application is sent off, advert also seen in many other magazines. September/October: Receive notification of application. Terms and Conditions sent to us to be signed and returned. Cheque already cashed in. Additional letter details Username and Password, along with date at which you will be connected. November 22nd. Connection day (oh no it wasn?t, well it was coming panto season anyway) Call the help line. Informed that our Terms and Conditions had not been received, on sending another set we would be connected. A week later we were not connected. Another call informed us that a third set of T&C would be sent, which we should return ASAP, but connection would be made by midday the next day. It took another 24 hours. December: I finally get to experience the delights of the service they claim that they were going to provide. Connection was easy, speed was O.K. At times the service was sluggish, and annoyingly it always seemed to connect you, despite the obvious point it could not handle you, despite claiming to rave a modem to user ratio of 1:3. Connection was getting better throughout December until? Mid December the post box went and a letter plonked onto the mat. It was a letter from the good people of Connect25.co.uk They were politely yet regrettably informing us of the server shutdown during peak hours between December 21st and January 6th (School & Work holidays - how convenient). The popularity of the service meant that they had to upgrade their servers. Ironic really that since the upgrade things are probably worse, connection is easier at peak times than off peak, not just a little bit easier, but there is a large noticeable difference in performance. As the service also carries a 1-hour disconnection rule having a bum connection for 10 mi
nutes of your hour is a bit annoying. As an extra point it MUST be added that connect25 should change their name, to connect49. Yes if you notice the name/price relationship you will have guessed the price has gone up to £49 a year. Connect25 do provide free e-mail addresses but you have to phone up to arrange for this, at 30p a minute for the number 'free' is like saying "would you like a 'free' kick in the teeth"? But they have just introduced a policy whereby you refer friends and receive £5 for this, but to stop the cynics who haven't joined thinking people are only telling them for their own gain, those who join as being refereed by someone will receive a 5% discount, not great, but better than a 0% discount). And these freinds also get the promise of immeadiate connection so it looks good for them. It does seem from my opinion that the service is, for want of a more apt word, CRAP. Yet, the way freeserve has been playing up on me recently I would try to connect to them for 100 attempts before I did freeserve once. A ISP which offers unmetered Internet access is usually a bit too good to be true, and obviously they can not afford servers such as AOL as the monthly fee must be handy, yet for £25 it was a gift, and for £49 you would be stupid to turn it down. There are two final points I must make, payment, unless they have changed the situation, can NOT be made via credit card. Further developments have now been made since I originally submitted this opinion and then updated it. These developments include another price increase to a fee of £8.95 each month, and a further increase to £12.95 a month. Also, a new peice dialing software was introduced which allowed you to connect to the Internet 'at the touch of a button'. Unfortunately this has actually slowed down my connection process. It now means that after I have opened up the dialer window that my usernam
e and password MUST be typed in each and every time. And in addition to that if you fail to make the click to 'freefone' access then you will be on their newly introduced local call rate access number. And this is something that must be done as the Phone Number has been encrypted into the software. The other negative point on this is the inability to automatically redial. You must manually click 'connect' every time dialling fails. At £12.95 I am convinced there are better services available to use. Wednesday 18th was the last time I connected to their server. The day after I read their advert in Micromart advertising Unmetered access at less than £1 a week, despite introducing the pricing plan detailed above. For all of Friday their telephone numbers were engaged, both the freefone number and 30p a minute technical support line. Out of curiosity I checked the settings of the dial up account which it creates temporarilly while dialling and connected. I used this to set up a permanent dial up networking account. I found to my surprise that after dialling the line went dead. Could this be the end of Connect25? Well yes it is. On Saturday April 21st I check around some ISP guide sites to look for a new supplier should they have folded, arriving at one site I am met with the headline "Conect25 in liquidation".