Product Type: demon.net in Telecommunications Services
Newest Review: ... number of outages over the past few months have been considerable. Nevertheless I was conscious of the aggro in changing ISP, so stayed with them. Also, after being with an ISP for over ten years, you feel like being loyal to them. The staff at their tech support facility somewhere in India were always helpful but it was usually a big effort to get things resolved with many hours spent on the phone. In mid-February 2011 service went out for three days, then on and off for days at a time. In the end they blamed my router, and suggested I bought another one. That didnt work (of course) so when they suggested that I bought a third router THA... more
Customer demon.net Reviews (35)
by Ron Stone - written on 01/03/11
I have been with Demon since 2000, in the old dial-up days. There weren't that many providers around then, and they Demon were quite good, with UK-based tech support. Like many other reviewers have noted, how things are changed. If I were to say they were absolutely useless it would be accurate. I run a small business from home and the number of outages over the past few months have been considerable. Nevertheless I was conscious of the aggro in changing ISP, so stayed with them. Also, after being with an ISP for over ten years, you feel like being loyal to them. The staff at their tech support facility somewhere in India were always helpful but it was usually a big ... Read the complete review
by - written on 13/05/10
Agree totally with your views on Demon - Many years ago was a excellent company to deal with - how times have changed. They now (in my opinion) provide a terrible service. I have used Otelo in attempts to resolve issues with Demon. Remember Otleo is an organisation representing the ISPs and as such it's the industry policing itself. In my view they do nothing more than provide lip service to dealing with serious complaints about ISPs.But best of luck
by ftw - written on 28/04/10
Been using their home broadband package for over five years and since the upgrade to ADSL2+ there have been nothing but problems.Connection regularly drops to 1 meg or below, have to reboot my router to increase the speeds. Call centre haven't got a clue that's if you get through. Before the ADSL2+ upgrade was getting 2.5 meg, after upgrade was getting 3.7 meg, now I'm getting 1 meg if I'm lucky. Their response - It's my line and to ensure consistency they have set my speed to 1 meg. Ultimately their response is "Sorry Mrs but to shut you up we are telling you the crapiest speed you can get with your problem is the speed we have set it to, so get on with it and stop bothering us."I will be contacting the ombudsman, which for information is Otelo www.otelo.org.uk.
by Jim - written on 24/01/10
Very poor quality ISP. They used to be good, back when the internet was first getting popular. Now they haven't got a clue. It seems particularly bad since they were sold to Thus. About 3-4 times a month my connection is lost for a few hours. Terrible if you're trying to work from home. Browsing the internet becomes a painful experience, as you wait for the brief moments when it works. The speed is awful and nowhere near what is advertised. They have a 50gb download limit, which isn't too bad, but with the speed available I doubt you could reach this even if you tried. Calls to customer service will put you through to a call centre in India. And not ... Read the complete review
by Matt - written on 13/08/09
Demon internet is terrible. We have put up with them for 4 years and I wish I migrated away from them sooner. We were on their Business 2000 (up to 2MB ADSL) package which is, as it says, designed for businesses. Most of the time it was comparable to dial-up and we had to reboot our router most days to get a connection at all. Sometimes downloading was OK but general internet browsing was horrific. We told them we were going to leave and they gave us a free upgrade to Business 8000 (up to 8mb ADSL) £40 per month, which is a rip off anyway. We thought we'd give them a try and it was no better. However the upgrade tied ... Read the complete review
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