From good to bad (easily.co.uk)

Name: kentman

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Product:	easily.co.uk
Date:	23.07.06 (129 review reads)
Rating:

Advantages: Easy to make initial purchase and buy 'extras'

Disadvantages: Terrible customer support

I have been with easily for 6 years and have transferred my domain from them.

I up-graded several weeks ago. The website says files are moved over automatically - they are not. The customer service chap said they cannot do this, yet it is on their website!

All the stats from my previous 'standard hosting' were 'lost', although they assured me they weren't.

I have received one email reply from 14 I've sent.

I have spent over two hours on the phone to them and through all this have not received one single apology. The only thing I got was blaming someone else in their organisation.

To cap it all, my site went down twice as they were still going through my old hosting and not the new.

It has been a catalogue of errors with no real concern. The customer service is absolutely diabolical.

I have other websites with Styreamline.net and they have been brilliant.

Summary: Terrible customer service, never answer emails and get facts wrong.