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    36 Reviews
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      13.11.2000 04:50

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      Back in March I stumbled across Ezesurf/Surfsaver on an ISP review site. They said you could either sign up for full access for just over £200 a year for Ezesurf or you could buy shares in the company through Surfsaver which would give you completely free internet access at any time during the day at no extra cost for phone calls for a one of fee of about £39. Obviously this sounded too good to be true but after checking out a few reviews from people already using it I signed up to Surfsaver and paid for my shares. I was then amazed to find that within around 24 hours I was e-mailed with details of how to connect for free and even more amazed to find it not only worked, the service was first class. The 0800 number was hardly ever engaged and the connection speed was very high. For the next three or four months I used Surfsaver without any charges virtually every day and sometimes many hours a day. But I suppose it had to happen, one day the number was permanently engaged amid rumours that Ezesurf/Surfsaver was no more on the ISP review sites. I kept trying (and hoping) for a couple of days until the news was confirmed and then set about finding a new provider, which eventually I did - but that's in another opinion. Overall I can have no complaints with Surfsaver because over the four months it saved me a hell of a lot of money, far more than the £39 I spent. I'm only sorry for the people who joined just before it went down and still paid the same as me or more with no chance to use this ISP.

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      20.09.2000 04:38
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      In my experience ezesurf/surfaver has been the best unmetered isp so far. Not only was it cheap and fast AND first time connections, oh and have i mentioned CHEAP. Ezesurf's support line was crap but this was greatly shadowed by the vast number of features it offered, FREE webspace, FREE e-mail address and optional ISDN access and all you had to do to get all this was to buy 60 shares in the company. Despite ezesurf overweamly popularity ezesurf were desitined to go under. Many thought it was too good to be too... and it was, now Ezesurf are gone.

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      19.09.2000 01:37
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      Much as it pains me to say it, Ezesurf/Surfsaver is no longer with us. It went into liquidation a few weeks back. Although this is meant to be an opinion rating the ISP, I felt it necessary to inform people that this ISP is no longer valid. It was very good whilst it lasted, and many people saved hundreds of pounds of telephone bill by signing up. It only cost most people £39 to sign up for unlimited access, 24/7. Also, the connections were extremely fast. Then they increased the price, and went belly up a month or so later. Unfortunately, due to bad management, the company had to fold after being unable to pay an Energis Squared phone bill of over £1.5 million. (Energis Squared provided the phone network for Ezesurf, including the 0808 number, and does the same for Freeserve.) There are many rumours and much gossip about what actually went on at Ezesurf, (and its former incarnation, 08004U), but now is not the time to be getting into that. Just let it be known that this company is no more. 'Twas a sad day when it all went wrong.

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      08.09.2000 02:27
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      Ezesurf was an excellent ISP, but it's now gone. £39 for free 0800 access 24/7, and the speed was superb. RIP Ezesurf, but if you're interested, take a look at http://www.eezypeezy.net/ I can't vouch for the accuracy of what's on there, but it sure makes interesting reading! Will it surface again with a new name? Who knows, but it wouldn't be altogether surprising. If it does, it might be worth a punt, but if it goes the way of Ezesurf there'll be some pretty disappointed customers at some stage.

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      07.09.2000 00:09

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      This was by far the best 0800 call providor, with the high pings (or speeds), and even the 199 +vat price was good for the service, but alas, all good things must come to an end. I used eze, and am now appaled by the other freecall isps which now face me..... I would reccomend that people take a look at http://www.ezesurf.org for the staff, and possibly another eze..... woohoo! come back eze! please! Ok, so support went through some bad times, (it also went through some very good) and some options were irritating that they could not be added, but on the whole, it was a very good isp!

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      04.09.2000 06:21
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      It all started so good... a simple one-off payment for life! First time connections on an 0800 number, fast downloads reasonable online time before being chucked off but since AltaVista dropped their attempt at free access and free dial-up its been dead. The site was up, then down, the dial-up number that had been a god-send became a source of that single constant tone that can only mean a discontinued number. The website said they were going to make a statement about the service and then it went dead again. I reckon people hogged the lines for hours and hours - because they could - and the company just couldn't cope. Perhaps it will get sorted out, but for now, totally free internet access is a delicate flower that blooms for a few short months, then withers and dies.

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        15.08.2000 00:37
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        At the beginning of July a friend told me about Ezesurf and that it was 39 pounds for unlimited use and a freephone telephone number. I went to their site on the web and registered online, giving over my credit card number etc etc and completed the registration. They told me my details would be in the mail and I also got an email confirming the transaction for 39 pounds. So i waited for my freephone access to be set up. The normal account with an 0845 local call rate number was set up immediately, no problem. But then after about 2 weeks, the freephone number and details had not been sent to me, so i got them off my friend and tried to log on. No Joy. username/password invalid came the message (I'm sure a lot of people have had that before at some time or another with their internet!). So , I emailed the customer services. Easy, i thought, be sorted by tomorrow. 3 days later, i get an email saying the message was undeliverable and that an attempt would be made again and if no joy within two weeks i would be notified. I then went to the web site to try and find a phone number to call them and after quite a search i found one (note : there is also nowhere on the site where you can get their email address!). I tried to call them and it just rang and rang and rang until it cut off. I tried this over a period of about a week and at different times of the day, with no joy. last week i found a site called www.net4nowt.com (might be co.uk, cant remember) and it was like a forum on free ISP's and there were loads of complaints about Ezesurf. i finally got through on the phone to them today on the customer service number and was told that I had to log on to the website and activate my account. Easy, i thought. hung up and did it. tried the freephone number, no luck. After a few expletives, i tried to call them again. This time, an automated message telling me that I had to fax over a copy of my credit card statement to them with va rious other details to prove that I had paid for the access, but, get this, the fax number is a premium rate One Pound a minute one. By now, I am gettin annoyed and I cant get hold of them. So, if you want to get a free ISP, dont use ezesurf!

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        13.08.2000 09:34
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        Well it *was* good - but it's very sadly gone under. I reckon I got my £39 out of it though. I came across this when looking for an alternative for screaming.net - which is another story! Message boards rang with horror stories about other free services (including scream) and there was even talk that a forerunner to ezesurf had gone bust and it was all a scam as the same staff were operating it ...... But message boards also rang, and still do, consistently, that, though it can take longer than expected after signup to get connected (chase 'em), the vast majority of users are very happy with the speed and accessibility of connection. Have never heard of anyone actually receiving the shares mentioned, but as most punters seem to agree, who cares? My daughter is now connected as well, having waited patiently for one of those freebies which never happened and hoping she wouldn't even have to pay £39. Looks like she would still be waiting!

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        11.08.2000 07:44
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        I've been disappointed by 0800 internet access.. nothing but engaged/unobtainable tones... ISPs going to crap cos they weren't being maintained properly and X-Stream withdrawing their service. Redhotant had made my life a living hell. They were too crap for words.. And then along came Ezesurf! Christ they're good! First time connection every time! I'm very very impressed! I don't know what their email or webspace are like because I dont use either (my website www.walescentral.com is hosted independently and provides me with pop3 email). Surfing can be a little slow at times and sometimes a page will need to be reloaded to appear properly, but downloads are rapid enoug. Why this happens is a mystery! There's the one-hour cutoff in the day, 2 at all other times.. fairly standard really.. So how much does it cost? £40 one-off fee. But there is small-print that in the event of a hostile takeover users would have to buy more shares... hmmmm... I wonder. But no, seriously, apart from that one concern it's fabulous!

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        06.08.2000 17:46
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        After almost a week of no service caused by "technical problems" and many rumours, ezesurf has finally announced today that it has gone bust. According to a press release sent to journalists there were a number of factors to blame - the staff being one of them. As quoted by Matt Bryson, boss of ezesurf "....several of them would quite literally sit and play games and not take your calls". Another problem was the Network provider who is alleged to have let over 22,000 people use the service without ezesurf's approval. If you were one of those people, feel ashamed! The reason that they could not stay alive was that they were hit for a telephone bill for over £2 million and just didn't have the time, or the money presumably, to pay it. It's a great shame as ezesurf was THE best value ISP around. Sure, their customer service was appalling - as anyone who tried to contact them would surely agree - but for connection speeds and value for money, you couldn't beat them. Now it's time for either another company to bail them out, or to start looking for another ISP.

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        06.08.2000 01:27
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        Ezesurf is one of the first packages available to UK subscribers offering the promise of free internet access and calls for a lifetime. All that is required for you to qualify is that you purchase some shares for the modest sum of £39.95. I was a bit hesitant doing this, but I have to say that it equals about a month of my internet use, and I have already used up more than that value, so even if they did go bust, I would have made a good profit. Maybe you could do the same. In reality, the lifetime's duration of calls being promised is actually the lifetime of the company, so it would be wise to check out the latest buzz in relevent newsgroups before purchasing the shares. In terms of actual service, I have to say that customer support is hugely lacking. I waited a good week for my confirmation email (which should have come after only a couple of hours or so according to the website at www.ezesurf.co.uk ) If I had not read the support newsgroup, I would not have been informed of the freephone 0808 number and thus would probably still be waiting. It was just a matter of repeatedly trying the number until I got through. When you do get through though, the joy is immense, so it is worth it! The second joy is receiving an amazingly low phone bill, just like you used to have before you went online! Connections vary. Sometimes it is blisteringly fast, easily matching the likes of Freeserve, for example. Other times, it is like a wounded animal limping along. Thankfully though, that is not too often and the internet by nature is something of a slow beast at times anyhow. Essentially this is a very good deal. You will rapidly earn back your £39 and be laughing.

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        03.08.2000 02:53
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        ezesurf is a dream once you are connected to the 0808 number. I bought my shares mid July and was connected to the free 0808 number 10 days later. I did have loads of hassle in the begining. I bought my shares then proceded to sign up for the 0845 account online. Unfortunately my computer froze on me and I never got to register online for the 0845 account. The next few days were a total nightmare. I couldn't get through on any numbers I had taken note of and my emails went unanswered. Anyway I went back into the site a week later and found that I could join up for the the 0845 account online(previously not being able to do so). The best thing to do is buy your shares and sign up for the 0845 account online.Wait for the confirmation email with your share transaction number on it, then ring the customer registration line-08704444211. Don't wait for the confirmation email that your 0845 account has been set up. I'm still waiting for mine! As soon as i had set up my 0845 account I rang the reg. line. Alright it took me forever to get through to them but if you persevere you will eventially get through. I gave them all my details i.e. share transaction number username and email address. Hey presto I was surfing for free within 5 minutes(they told me to wait for about 2 hours). This is an excellent ISP. You don't need to be a bt.customer either as the telco provider is enegis. I have gotten on first time every time and have never been connected at a speed slower than 50666bps. My advice is to join up asap. A lifetimes worth of surfing for only £39, I've probably used £39 worth of calls already in just a few weeks!! Surf to ezesurf you wont be dissapointed.

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        02.08.2000 18:49
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        I signed up for this ISP last month. It was recommended to me by a friend. I found the web page and read all the terms and conditions then thought ok i'll sign up. I signed up online it took a maximum of 5 minutes i gave all my credit card details online aswell but if you don't trust using your credit card online you can ring up and sign up. Once i had signed up paying a minimum of £39.99. I had to sign up for another one of their services which is an 0845 number. You never have to use this, this is just for access until they email you the 0800 freephone number and until they give you confirmation on using this freephone no. When you spend the £39.99 you the money actually buy's you shares in the company which means you are really paying nothing because you can sell them straight away but it is worth keeping them as you know this company will do well and you share value will go up. Overall this ISP is the best ever and i have always got first time connection. They do have a two hours cut off policy but you can log back on straight away with no problems. There is one disadvantage and that is it is very hard to get through to customer services. THIS ISP IS HIGHLY RECOMMENDED BECAUSE IT'S FREE AND FAST!!!

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        02.08.2000 18:19
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        I have used Ezesurf/surfsaver for the last few months and I think the service is brilliant for daytime use. I never have any problems connecting or have to wait for downloads. Evenings are another story, I'm afraid. Once 8pm hits, it can take several attempts to connect and once connected, the service can be poor with no access to some sites because of traffic. I usually just give up, but the fact that I can connect during the day easily for FREE means that I am not bothered if I can't connect easily in the evenings.

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        29.07.2000 21:54
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        I bit the bullet on the 2nd of July and signed up online with Ezesurf after reading some good things on the newsgroups. I received an email confirming my order and waited patiently for confirmation that my 0808 (free) account was active. I could connect to the 0845 number ok so wasn't worried. After a few days I still hadn't heard anything so I tried emailing customer services, only for the email to BOUNCE. I tried phoning only for the phone to ring and ring or if you did manage to get through to be put on hold and left. After another few days their emails started to get through , they send you an automated reply saying they will reply within 48-72 hours. Needless to say they replied promply NOT. After trying and trying to get through the customer services operator was very helpfull, asked for my confirmation number and activated my 0808 account there and then. The actual service is excellent, connect first time, decent speeds, news and mail. Take my advice, don't sign up online, phone up for your own peace of mind

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