Terrible Customer Support (f2s.com)

Member Name: mrnick1234567

Product:	f2s.com
Date:	07/01/06 (82 review reads)
Rating:

Advantages: Service ok, not too many interruptions

Disadvantages: Terrible customer support. They don't get back to you. Very long holding times when you call support

Been with F2S for 2+ years. There are lots of rumours around of it going down hill.

I've not had too many service outages, but recently have had MAJOR PROBLEMS with terrible support after ordering an upgrade to their 8Mbit service.

It's been 6 or 7 weeks since I put the order in and it still hasn't been done.
I've had to call them 6 times so far and each time I've been waiting 10-15 minutes to speak to someone.

I've raised email tickets through their website but got no response.I was also told someone would call me back about it but no-one did.

Finally I complained and was told the manager of the re-grade dept would call me. She still hasn't and that was over 2 weeks ago.

Seriously considering changing providers

Summary: f2s used to be very good, but recently i've had to think otherwise.