They're Fast 4 making you want to exit (Fast4)

Member Name: _jlee

Product:	Fast4
Date:	11/08/08 (36 review reads)
Rating:

Advantages: Not overly expensive

Disadvantages: Lies/trickery, changing the contract, expensive support line, connection not great

When i joined fast4, at the time it was getting tremendous amounts of reviews saying it was amazing, and the promising of unlimited internet at 15.95 persuaded me. They make a lot of boastful claims such as no throttling, port blocking, etc.

When I joined, I enjoyed the upgrade from 1mbps, getting downloads speeds of about 5 mbps, but a lot of the time the speed isn't reliable, often it's not at its max. The support ticket system is OK, sometimes it takes about a week for them to answer you, and sometimes they fob you off with a story. I was subject to the downtime due to "BT maintainance" and other such problems, and at one time had over 300 ping in games for months.

Recently, they changed their package to 16.95 (one pound more), and removed the before 12 months exit fee and users quitting have to give 28 days notice. When I asked about this via the support tickets, the "cancel account" option in the control panel suddely became unusable due to "technical problems" and hasn't been fixed since. Anyway, as well as making it more expensive, they put me to 15GB cap. I went over this and was charged about £4 for 2GB over. I think this is totally unacceptable, and am going to switch as soon as o2/Be setup in this area.

At one point they were an OK provider, but that wasn't for long. They also falsely advertised, and their contact number is expensive, which I'll be forced to use when migrating out.

Update: I have since migrated out of the service and am enjoying my internet provider now (O2/be).

Summary: Avoid Fast4 if you don't want multiple migraines