Newest Review: ... told I was too late, had already been billed for another year or misery. Despite not using the services at all since the renewal date and my generous offer of giving them money for nothing in return for a partial refund they refused, completely. The robot-like staff just repeated the same piece of information over and over again, failing to listen or understand any form of reason, obviously they have limited skills and have a pre-written sheet of responses in front of them! They claim they are committed to improving customer service - one of the finest jokes I've heard in a long while - don't believe a word of it. Do yourself a favour and ... more
Customer Fasthosts.co.uk Reviews (61)
by - written on 20/09/13
I wanted to cancel my standard email package and was within the 7 day cool off period, so I asked to cancel the remainer of this and close my fasthosts account, but they refused and I was told even if I am within the 7 days because my account was labled as buisness I did not qualify under the consumer protection act. I had used my own email address and paypal account so I was surprised by this technicality and asked if I could pay an extra charge to cancel early but they still refused so I am now stuck with them for a year. Word of warning DO NOT GO WITH FASTHOSTS they have very poor customer service and are over priced, use a provider such as Gandi who offer free email services.
by Web worker - written on 22/05/13
Regret hosting my three sites with these people, sites seem to become 'unavailable' on a regular basis. My sites have also been hacked, which was clearly due to poor security at Fasthosts, as they all have different logins / passwords, and all were hacked at the same time, which can only have happened through the Fasthosts interface. Appalling company, avoid!!
by Hostingreviewer - written on 20/04/13
Same story, the sent the invoice £6.17 on 14 March and mentioned this one is outstanding and failure to pay , lead SERVICE suspension, I don't needed the service and I let it go and later they turn up that I have to pay all these charges 14-Mar-2013 2********* Linux Standard £6.17 Overdue16-Mar-2013 2********* Linux Standard £6.17 Overdue12-Apr-2013 2********* Debt Admin Charge £24.00 Overdue15-Apr-2013 2********* Linux Standard £6.17 Overdue16-Apr-2013 2********* Linux Standard - ***********.com £6.17 Overdue So what CRAZY they have Done Suspended the service and keep raising the invoices and doubling and triplicating the amount. Stay away from this company, the are the worst in UK. I will gather other people affected and plan to make a sue and claim compensation of my time. They have to stop. Also report to other agencies.
by JWithers - written on 23/10/12
I made the mistake of signing up with this sham of a company a few years ago, I made the even bigger mistake of not leaving sooner! When I did get round to leaving I was told I was too late, had already been billed for another year or misery. Despite not using the services at all since the renewal date and my generous offer of giving them money for nothing in return for a partial refund they refused, completely. The robot-like staff just repeated the same piece of information over and over again, failing to listen or understand any form of reason, obviously they have limited skills and have a pre-written sheet of responses in front of them! They claim they are ... Read the complete review
by Bikespip - written on 15/08/12
THEY JUST DONT LISTEN A THIRD PARTY SET UP A DOMAIN FOR ME WITH FAST HOSTS. I NEVER USED THE DOMAIN OR WEB SPACE, TWO YEARS PASS, I ASK THE THIRD PARTY TO STOP ANYTHING TO DO WITH THE DOMAIN NAME. I am now getting threats from Fast host saying I owe them £11.98 for the two months that THEY have extended the contract!!!! For. I have spoken at my expense direct to their main man James Purveur, he said they will sell the debt and the cost will go to £69.00 plus expenses, He suggested I pay the £11.98 and HE will drop any other charges (very kind of him!!) I said for the amount it is I will pay it via PayPal, when I tried to login to Fast ... Read the complete review
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All these and are taken from reviews of the dooyooCommunity.
Superb web hosting. £10 unmetered net access. Free ISDN access.
Temperamental servers. Not the most solid financial backing.
24 hour call-free access
Sometimes slightly bad connection
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nice friendly staff
too much confusion and hassle for the customer
free phone to eurobell after 6pm
dont look after there customers
Incredible Savings, Convenience, Monthly Bills
Cheaper call rates than BT, unmetered internet access, ability to pay bills by credit card
Poor customer care, erratic billing
price of phone calls