Fasthosts.co.uk

I had been using Fasthosts for some 6 months, using their reseller account and had been reasonably pleased, however upon my recommendation I transferred a major client to Fasthosts. Well what a disaster, they have changed their reseller control panel and basically rolled out a system that doesn't work. We had intended moving some live sites from my Fasthosts account to theirs, a simple job you would think, well no absolute disaster 4 days in and sites still not live. This is a totally unaccepable situation and this needs to to highlighted. I would not normally go on these review sites but as I'm in my clients office and unable to sort the problems as I'm waitng for ...  Read the complete review

I was a Fasthosts reseller years ago. The problem with Fasthosts starts at the top. They're run for quick turn-around capital return, which means that they really don't care if you eventually take your business elsewhere, there'll be another mug along in a minute. Directors are incentivised on that return, so they're never going to have a reason to focus on the customer. Much like Microsoft, who won't pay for other people's IPR this side of a court settlelemnt, if you sue Fasthosts, they won't even turn up in court. They just play the numbers.

The attitude and ethical standards of their MD pervades the entire organisation. If ever there was an example of the decline of ethical standards in business, Fasthosts is it.

I would rather shoot myself in the face than use Fasthosts ever again.

To say the service is shocking is too kind, it's more than shocking - it's sickening. The support team just couldn't care less, and are completely incompetent. I could go on for hours but perhaps the most useful review is to post an actual reply I received from a support person, after I requested an explanation as to why ALL the websites hosted through my reseller account had suddenly gone offline mid-week.

I quote "We are sorry to hear you were effected by the issue yesterday. Unfortunately there isn't an exact explanation of what happened as it effected all servers and platforms rather than any specific server. I have been lead to believe that if effected websites using PHP."

Brilliant. Keep up the good work Fasthosts - what a joke.

FASTHOSTS - ULTRA UNRELIABLE
I have been with them for about 2 years and have been puzzled why emails get lost both outbound and inbound. I thought it was a problem with my ISP Onetel who are pretty bad. Now I realise it's a Fasthosts issue, around 7th July 09 they had a service outage for about 4 days with some emails getting through and others not. LOTS of emails dissapeared down a black hole - gone forever!! No reply from Support 7 days on, so called and got through and was told it was a rare occurence. If you look through forums you will see this is a common issue with them. Basically you can never be sure with them that your email has been sent or that you have received everything. Ultra unreliable, when people tell you they never got your email it'll be true!!!

Terrible, terrible, terrible. Avoid like the plague. There is nothing 'fast' about Fasthosts. Constant email failure, useless hosting, non-existent customer support - oh it's there - they boast 24/7 support lines but you need 24 hours just to speak to someone who at best will be unpleasant and condescending. How can a company of this size get it so wrong? They really should be ashamed of themselves. With so many hosting companies out there all offering comparable prices, you would expect them to just try that little bit harder... but no. Instead they would rather let their customers go through seven rounds of hell before finally ending their contracts and opting to sign ...  Read the complete review