Fasthosts... good servers... terrible service (Fasthosts.co.uk)

Member Name: Daniel

Product:	Fasthosts.co.uk
Date:	12/12/07 (45 review reads)
Rating:

Advantages: Good quality hosting

Disadvantages: Poor poor service and not cheap

I am having similar problems with Fasthosts at the moment as mentioned in other posts. Generally Fasthosts work well but when things go wrong boy do they go wrong!

Due to a recent security incursion all of my passwords are being reset by Fasthosts and for more than three weeks now I have been unable to access any of my accounts! Next week Fasthosts plan to scramble all the email passwords on my account - which means all my email accounts will cease to function! Without being able to log in to the Fasthosts control panel I will not be able to reset my passwords and get them working again!

One would hope that a company as big as Fasthosts would be able to help resolve this issue but all I get from the emails I send are messages telling me to phone support - and when I phone support I get engaged tones!!! Come on Fasthosts... time to sort out your service problems. It's not as if they are a budget host (which you might expect to have some issues with service) - I am paying over £120 a month to them in Reseller fees!!!

Summary: Would advise people to look elsewhere, as good quality hosting can be found with much better service