Fasthosts what is happening? (Fasthosts.co.uk)

Member Name: Grahamcjones

Product:	Fasthosts.co.uk
Date:	27/10/09 (11 review reads)
Rating:

Advantages: Reasonable cost performance

Disadvantages: Terrible Tech Support, unilaterally change control systems with no prior knowledge

I had been using Fasthosts for some 6 months, using their reseller account and had been reasonably pleased, however upon my recommendation I transferred a major client to Fasthosts. Well what a disaster, they have changed their reseller control panel and basically rolled out a system that doesn't work. We had intended moving some live sites from my Fasthosts account to theirs, a simple job you would think, well no absolute disaster 4 days in and sites still not live. This is a totally unaccepable situation and this needs to to highlighted. I would not normally go on these review sites but as I'm in my clients office and unable to sort the problems as I'm waitng for Fasthosts support to do something I will spend the time telling everyone to be VERY VERY careful of using this Company for any serious websites. The Company I am a consultant to, deal with large PLC's and are the main CDM contractors on the Olympic Swimming Pool, they are not used to dealing with 'noddy' Companies like Fasthosts! I have now been told in no uncertain terms to find another, this time reliable hosting Company.

Sorry Fasthosts you have shot yourself in your foot yet again.

Summary: Initially impressed but tech support lets them down bit time!