Newest Review: ... told I was too late, had already been billed for another year or misery. Despite not using the services at all since the renewal date and m... more
Stay well away, find far better elsewhere..
Author Name: JWithers
Disadvantages: Too many to list, the main one is (lack of) customer service!
I made the mistake of signing up with this sham of a company a few years ago, I made the even bigger mistake of not leaving sooner! When I did get round to leaving I was told I was too late, had already been billed for another year or misery. Despite not using the services at all since the renewal date and my generous offer of giving them money for nothing in return for a partial refund they refused, completely. The robot-like staff just repeated the same piece of information over and over again, failing to listen or understand any form of reason, obviously they have limited skills and have a pre-written sheet of responses in front of them!
They claim they are committed to improving customer service - one of the finest jokes I've heard in a long while - don't believe a word of it.
Do yourself a favour and avoid this cowboy outfit, spread the word and let us pray this dreadful company suffers where it really will hurt them most, their dearly beloved bank balance.
Summary: Garbage, avoid.
More reviews in the field of Telecommunications Service
- Don't use Orange!
- Reach for the sky?
- Rubbish in emergency
- Plusnet just incompetent and unfair
- Brilliant computer service, shame about the humans.
- BT Broadband are rip off merchants!
- Close Call!
- Handy If My Car Giffs Up Miles From My Gaff.
- steal money on pay as you go phones,with nothing that they could take it for
- They Done Me Proud