Fasthosts.co.uk Reviews

I had been using Fasthosts for some 6 months, using their reseller account and had been reasonably pleased, however upon my recommendation I transferred a major client to Fasthosts. Well what a disaster, they have changed their reseller control panel and basically rolled out a system that doesn't work. We had intended moving some live sites from ...  Read the complete review

I was a Fasthosts reseller years ago. The problem with Fasthosts starts at the top. They're run for quick turn-around capital return, which means that they really don't care if you eventually take your business elsewhere, there'll be another mug along in a minute. Directors are incentivised on that return, so they're never going to have a reason to focus on the customer. Much like Microsoft, who won't pay for other people's IPR this side of a court settlelemnt, if you sue Fasthosts, they won't even turn up in court. They just play the numbers.

The attitude and ethical standards of their MD pervades the entire organisation. If ever there was an example of the decline of ethical standards in business, Fasthosts is it.

I would rather shoot myself in the face than use Fasthosts ever again.

To say the service is shocking is too kind, it's more than shocking - it's sickening. The support team just couldn't care less, and are completely incompetent. I could go on for hours but perhaps the most useful review is to post an actual reply I received from a support person, after I requested an explanation as to why ALL the websites hosted through my reseller account had suddenly gone offline mid-week.

I quote "We are sorry to hear you were effected by the issue yesterday. Unfortunately there isn't an exact explanation of what happened as it effected all servers and platforms rather than any specific server. I have been lead to believe that if effected websites using PHP."

Brilliant. Keep up the good work Fasthosts - what a joke.

FASTHOSTS - ULTRA UNRELIABLE
I have been with them for about 2 years and have been puzzled why emails get lost both outbound and inbound. I thought it was a problem with my ISP Onetel who are pretty bad. Now I realise it's a Fasthosts issue, around 7th July 09 they had a service outage for about 4 days with some emails getting through and others not. LOTS of emails dissapeared down a black hole - gone forever!! No reply from Support 7 days on, so called and got through and was told it was a rare occurence. If you look through forums you will see this is a common issue with them. Basically you can never be sure with them that your email has been sent or that you have received everything. Ultra unreliable, when people tell you they never got your email it'll be true!!!

Terrible, terrible, terrible. Avoid like the plague. There is nothing 'fast' about Fasthosts. Constant email failure, useless hosting, non-existent customer support - oh it's there - they boast 24/7 support lines but you need 24 hours just to speak to someone who at best will be unpleasant and condescending. How can a company of this size get it ...  Read the complete review

I have just tied myself into a 12 month contract with Fasthosts for a website hosted by them and built using their remarkable website builder. REmarkable because I never knew you could buy such utter rubbish!! If you want your website to look like it cost you 50p per anumn an was built by a three year old getting a bit ...  Read the complete review

Newbies considering FASTHOSTS... DO NOT USE!...... l am a newbie to web creation and so decided to register a domain name with Fasthosts, they offered what l thought was a good deal.. register a .com get a co.uk for free, great....whilst filling in the details online l recieved a very helpful phone call from their sales dept offering to complete ...  Read the complete review

S***ehosts hey should be. Customer service is non existent. withdrawals taken from bank accounts in error.
The company breaches it's own terms and conditions.
They should be closed down.
I am off elsewhere.
DO NOT GO WITH THIS COMPANY.

poor customer service, auto-renewal without notification, contracts very hard to get out of, no refunds, avoid

I've had nothing but trouble with Fasthosts since I signed up for a reseller account a few years back. I would have moved sooner but with all the work involved with changing hosts I stuck with them. I've finally made time and have made the move to Heart Internet. Cutting the final links with Fasthosts in about a week. They are the ...  Read the complete review

Never again. terrible customer service. Slow hosting.

I have a slightly mixed experience with fasthosts, certainly not as bad as many here or elsewhere but not really to my satisfaction. Last year my company 'inherited' a reseller account with hosting accounts for several websites run under a now closed company. This seemed pretty reasonable for the £50 or so monthly fee and as long as the ...  Read the complete review

Would never use fasthosts again, Have currently been waiting 5 minutes to speak to tech support on the phone, my account details dont let me login, and when i ask them to be re-sent, They never come through. They are more expensive than most, and my email has randomly stopped working, as it seems that the control panel decided to remove ...  Read the complete review

Personally and maybe i am one of the lucky ones but i use Fasthosts for my hosting for clients websites and have had no problems with them at all. For me at least they have been efficent and fast at setting services up for me and resolving issues. Their callback system is good, i emailed them and then 10 minutes later the phone was ...  Read the complete review

The tech support people are not really clued up to anything more than the basic issues that arise. I had a 425 error on their server and tried everything to no avail. After two weeks I told them I had no alternative but to shift my site as I needed to access it urgently. I asked if they had any alternatives which they did not. They ...  Read the complete review

The customer service is absolutely terrible. The assistants are rude and unwelcoming when you have any issues. If you are considering fasthosts, check out their terms and conditions before signing up as i'm sure you are bound to find nasty surprises. I've had 3 accounts with Fasthosts which was fine for the first year, but ...  Read the complete review

I have been with Fasthosts for over 4 years, now as relunctant customer but have not used my site for over the last 2 years because of unreliability. It's also really slow, and their control panel doesn't work half the time due to server timeouts - incidentally, I never have problems (of this degree) with other websites, so it's not my ...  Read the complete review

It is a PAIN. Imagine, you have 140 Sites and plenty of customers you need to cater - you are dealign with this evil rippers. They can do what they want - they feel no mercy - if they do not agree (what is in most of the cases the case) they charge you. Another thing is, if you disagree in payments and cancel, they keep the account open and charging more and more until you pay - or you need to involve legal help - if parts of the services are paid and other not -because they are a mess and you want them to solve the issue - they take all your clients down also the paid ones. For a resseller - an exitus. Wait until you need to transfer your domains over -i magine they will do everything they can to prevent this. WARNING FROM

Never be tempted to use Fasthosts.

They are rubbish in everything they do.

Whether it is just for one basic site, or like us a reseller with many, do not go near them.

They will be more trouble than they are worth, with slow servers, bad idiotic support and terrible attitude to customer retention. Don't do it

They are really bad at everything and do not care whether they keep their single site customers or resellers, trapped with them, with 100's of sites

Do not use them, you will only regret it

More hassle and stress than they are worth, at any price

Fasthosts are just the worst company I've ever used (and I used to be an estate agent!!). Even though I canceled their service over a year ago, they still insisted on charging my credit card this year. Apparently, I didn't cancel the unwanted service in the correct way. I'm going to sue them - power to the people!! And I'm a die-hard Tory!!
Also, they are not 1 star - they are minus 5 stars!!