“ A site that offers web services including being ISP. „
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I was recently contacted by someone who was having a bit of trouble with their web site. Their solution was to have Charlie virtually ride in on a virtual white steed and virtually right all virtual wrongs, kill a few virtual baddies and live happily ever after, virtually. Ahha, easy peasy thought I - but as usual I was wrong! The problem was that their site had dissappeared, vanished, gone to the great "The page cannot be displayed" error page in the sky, it was no more. So, a few questions were asked by yours truly to find out what had happened. "Who are the hosts?" "Um, dunno" - arghh, this would be harder than I thought! Anyway, after a wee sniff around I found out that the hosting company was, or had been, freenetname. Ohh, silly people thought I! I'd used freenetname a couple of years back, just to see what they were all about, but dropped them like a hot stone (where did that phrase come from? Why would people pick hot stones up in the first place?). The deal was thus - you signed up with freenetname and they registered a net name for you, free, as their name would suggest. You could get a lovely .co.uk name and some space to put up your masterpiece all for nothing. That was at a time long ago when .co.uk names weren't quite so cheap to register as they are today, so it seemed on the surface to be a good deal. But obviously, as is usually the case in life, you get nothing for nothing, or something. The deal with freenetname was that you had to use their dial-up internet access. The rates were OK, no different from other ISP's at the time, local call rates for your connection. As an ISP they were actually pretty good, on the few occasions I used them the connection was fast enough and always connected first time. Drawbacks with the service included support calls charged at 50p per minute, lack of extra options for your webspace such as cgi or database access, lack of a control panel for yo
ur site, all e-mail aliases had to be forwarded to the same e-mail account and no webmail facility. Oh, and freenetname reserved the right to serve advertising from your site, although to my knowledge they never actually did that. The other main term of the deal was that you had to dial in to your account at least once every 30 days to keep it active - and there lay the problem with my client. The person who had originally set up my clients site, lets call him Mr Stupid, had left the company and hadn't told anyone about the dial-up thing. The company, having moved on to broadband, didn't use dial up access any more and so had allowed the 30 day limit to pass without connecting. A bit of a mix up, oversight or whatever, but freenetname had suspended their account for breaking the terms of the offer. Fair enough. I called freenetname to find out what had to be done to get the domain working again, and there started my frustrations. The options I was given were: a) Pay £20 to have the domain re-registered but without any web space. No use to my client since they needed people to be able to see their site - silly fools had put it on their stationery! b) Pay £47 to have the status of the account put back to 'as was'. The site would be back up, the account re-opened etc. But, the 30 day limit would still apply. c) Pay £94 to have the domain transferred to another host. Of course with this option hosting charges would also have to be paid to the new host, pushing the cost above £100. The sums of money involved weren't massive for a business, but compared to other hosting companies they were a bitty OTT, and for personal sites they are a bit steep. I then asked what the set-up would be, how long it would take to get the site back viewable, could they do it today. To be honest they were the most unhelpful and unwilling-to-budge company that I have ever dealt with. "If I pay the £47 now by credit card can you
get the site back today?" asked I. "No" replied they "we need to wait for the payment to clear and then queue the reactivation job to our technical team". "How long will that take?" "around a week or so". So, no even if I did arrange for the payment to be made the site would still be down for another week. "Can't you just put it back on a promise of payment?" "NO". Ah well, time to look at other options then. By some stroke of good fortune I ran another DNS lookup on the domain name and found that it now had a status of "Detagged". Woohoo, victory was mine! I phoned Nominet, the UK domain registrars, to check that what I thought was correct. A status of detagged on a domain basically meant that the original hosts (in this case freenetname) had washed their hands of the domain. All I had to do was get my client, as the registered owner of the domain, to send a fax complete with pawprint to Nominet stating that they wanted to move it to a different host. I found them another host, arranged for the transfer, and their domain was back up and running within a day. Bear in mind that I was able to do that despite a demand from freenetname for £94 which they told me I would HAVE to pay to have the domain transferred. Ah, that's my story about freenetname, but I suppose you want to know the moral do you? Jeez, you demanding consumer types are all the same! Well, there are two reasons for me writing this, but before I tell you what they are I should point out that freenetname aren't taking any more new customers at present anyway, so if you don't have an account with them then you won't get one, which is probably a good thing! I wanted to write this to give a bit of advice to people who have their site hosted with this company. DO NOT give them the £94 to move your domain. If they suspend your account and services wait a few days until they detag the domain. You ca
n check the status by doing a lookup at the nominet site "www.nic.uk" (note: there is no .co part in the url). Once it is detagged give Nominet a phone and ask them what you need to do to get it back. Or contact me, my rates are very competitive! Secondly, there were a lot of decent domain names registered by freenetname. If you are looking for a .co.uk domain name and your DNS lookup shows that the name is already registered have a look at the rest of the info. If the status is 'detagged' then chances are you might be able to get the domain soon. Nominet will try to contact the original owner of the name to ask if they still want it. If they can't contact them, or they don't want it, the name will eventually become available to anyone. A status of detagged means that the name might become available soon, and there are loads of freenetname domains sitting at that status. Keep checking back if you see one that you want. So that's it, over and out from me. If you aren't a customer of freenetname then all well and good. But if you are then don't listen to a word they say, dig deeper and you might be able to keep your domain AND get out of their T&Cs without paying them any dosh. Just don't expect them to be very helpful, or indeed altogether honest about the 94 quids thing, when you phone them. Goodo, I'm finished now.
I was one of the lucky ones. I found freenetname by accident whilst surfing at work, and as soon as I got home, I immediately registered www.bruleo.co.uk with them. At first I was very sceptical about a company offering free domain name registration, especially as many others (at the time) were charging rather a lot. With freenetname you 'own' the domain name that you have registered: Indeed, I received my official certificate of ownership some 12 months after registering, although the small print says that they reserve the right to charge in the future. I did make the mistake of registering bruleo.com free with another (American) company and have since found that they retain ownership and now they are asking monthly charges for my continued use of it, so that is one I have lost. Unfortunately freenetname have now withdrawn this offer, reasoning that they have reached full capacity. At least they didn't do what a lot of other ISP's did and allow over-subscription. I do hope that they manage to upgrade and allow more subscriptions in the future. Afterall, what good is a company name such as freenetname, that doesn't offer free net names?! I have now been with freenetname for around 18 months and as a secondary ISP, I have never had a problem with them. Their connection is second to none with fast transfers and reasonable content on their homepage. The call always connects first time and I have never been disconnected half way through. The content includes a full HTML tutorial which was my starting point in the world of web creation and I found it incredibly useful. With the domain name, they can, if you wish, provide a guestbook facility to use on your site. There are also suggestions and links to other software that would help you on the road to creating your site. There are a few drawbacks. You can only access your mail or update your website via their 0845 (local-call rates) number. They offer no we
bmail facility and only allow you to register just one dot co dot uk domain. The local call charges are obviously how they gain some of their revenue, so I suppose these few drawbacks can be excused. Freenetname do now offer business upgrades and I think that this is an area where they will continually concentrate. I just hope that they do not neglect their personal users as so many other companies on the internet seem to be doing these days. All in all, Freenetname administers a great service and I have a lot to thank them for.
FreeNetName is a free internet which also gives you a free domain name too. This is all good except for when you want to check your email or upload something to your site, you have to use their service otherwise it will not work. The internet service is quite fast and a good thing is that they have a freephone number if you need any help. Although I use BTinternet Anytime, I still need to use FreeNetName to check my email or change stuff on my site, this is what i hate because i have to dial a local call and cant get it for free, although its only a few pence! oh well. Overall, it is a good service and everything, just that other thing that i was talking about is what spoils it and im afraid i have to give them a 4/5 not 5/5 .
Eleven months after I joined freenetname's service, I received my nominet certificate that states the domain I registered with them was mine until June 2002. Nominet needn't have bothered since I was unable to use my domain thanks to some pretty bad customer "service" received from them, or lack of. The deal (at the time, which is now ceased) was this:- * free internet access via an 0845 dial up * free '.co.uk' domain name * free web services inc 20 megs web space great, I thought, something useful from an ISP. I signed up, registered my domain name. Simple. That was, until I went to use it. Like a number of ISPs, it is necessary to use their dial-up to upload files to their web server and to send email. I wasn't able to do either, so I contacted them via another email account and they were giving either useless stock answers or answers to a question I did not ask, which is pathetic. I had heard that freenetname.co.uk were about the best but from my experiences, I would have to disagree. There was obviously an error on their part yet they weren't able/willing to rectify which meant I couldn't use my domain name. "Why not transfer your domain elsewhere?" I hear you say. freenetname.co.uk charge £94 + VAT for this when usually, decent companies charge nothing at all for this. So, the result was I bought a '.net' address elsewhere and had to make some new graphics with the different name on it instead, which was a lengthly process indeed. As for the internet access itself, I was not best pleased either. I was constantly cut off as soon as I was connected (things my end were fine) and as it was a mininum 5p/connection and several attempts over a two week period prooved as useless, I gave up. Not very satisfactory to say the least.
One day at college my freind told me about freenetname. A isp that ofered a free domain name and hosting package, for FREE. When i looked this was the case. So i signed up. After this i saw you had to connect to the internet using their 0845 number (local rate) to be able to upload my site. No big probs yet. This was all great, ive got thedomainnameichoose.co.uk and free 20megs of space. But on 1st november they stoped accpeting new users. Fortunately they were going to continue the service but had no plans of expanding. But for the people who hadnt got around to sign up it wasnt so good. As a service it offered 20megs web space, yourname.co.uk .net or .org email@example.com pop3 email. and no banners either. The down side being they have no cgi suport, asp, php, etc. Just plain sites here no server side includes. Oh well cant ask too much i supose.
Firstly I thought I'd better post this, as it seems very important to anyone thinking about joining freenetname.co.uk; 'Important Announcement As of 1st December 2000 we will not be accepting any new freenetname customer registrations. This is due to the fact that the service has reached full capacity and we are not willing to degrade the service we offer to our existing customers. Current freenetname customers will continue to be fully supported and the service will be maintained at current levels. Although there will be no expansion of the service there are no plans to close freenetname.' This can be found at freenetname.co.uk This is sad because, in my opinion, freenetname was the best 0845 ISP available. It also made the business of getting your own domain open to anyone! Access is fast and reliable- It always connects first time and at speeds far greater than available with most free ISPs. Portal- The portal has some interesting articles on it and it contains a wealth of help on doing just about anything on the net. Email- There appears to be no webmail, which is a disappointment. POP3 email is however fine and comes in the form <username>@freenetname.co.uk or <whatever>@<whatever>.co.uk Webspace- The free domains and the 20MB of webspace is second to none. The access to it is easy and fast! There's also loads of help on their site on setting up your site. Support- is via an 0870 number and is available 24/7. The support assistants are among the best on the net. OVERALL If this ISP opens up registrations again JOIN! They are the best 0845 ISP I've ever signed up for! All this for nothing...
A friend of mine told me about this ISP and within a week I had dug in and designed my own website on the internet and I know nothing about web publishing. The ISP itself has decent connection speeds and 0845 lo-call access with no subscription. It is a good quality 'free' ISP. If your site makes it big and you want to sell it and the name, you will have to pay them just under £100 to cover their admin costs. That's fair enough because their is no risk or cost to you to get your website up and running. The only disadvantage I have found is that you have to use their dial-up account to access your freenetname e-mail; a small price to pay. Overall here we have a solid ISP with a very good website service so if your interested in building and designing your own site, give them a go.
For people considering using freenetname as there isp i have some new news for you. From December the first freenetname no longer accepts anymore customers. Why? you may ask yourself. Well this is what information they released on there home page. "As of 1st December 2000 we will not be accepting any new freenetname customer registrations. This is due to the fact that the service has reached full capacity and we are not willing to degrade the service we offer to our existing customers. Current freenetname customers will continue to be fully supported and the service will be maintained at current levels. Although there will be no expansion of the service there are no plans to close freenetname" It was bound to happen sooner or later. I think that they were right to take this action as who ever had an account with them knew that there servers were becoming slower, with the onslaught of new customers the ISP would become intolable. All that members of freenetname can hope for is that they do not start charging for domain holding. As that would a contradiction in terms!
freenetname hmmmm is it really free? well sort of. they allow you to sign up for a free domain but you must use they dial up settings to send or recieve emails for your domain and to upload to your domain. having said that they do offer free registration. the connection via my isdn is slow and i have found it is quicker and more stable to use a modem connection for uploading. most of my site building , and i do a lot, is uploaded to freenetname domains and all my customers are pleased by the fact they do not pay extra for a domain. if u want a domain for free get it her but make sure it is the one you want as you cant change it later.
OK, I can't complain, I got a free domain name out of them, but their web servers are so slow I only use it for redirection anyway! Connecting to them is fast enough, but apart from that they're bad. You can't receive your email from another ISP and lets face it, the main reason you would join FNN is to get your domain name, meaning your main interest will most likely be websites. Surely they must know this, but their speeds suggest they don't. I now use NTL for holding most of my pages, graphics and other files, and I recommend if you can't do that yourself, sign up to Club 24 (www.club24.co.uk) and use their webspace. They allow you to turn banner ads off and their speeds are incredible. I believe they also give you 20MB of space with the address http://yourname.club24.co.uk Basically, any other ISP (apart from maybe FreeServe and AOL) could be recommended above FreeNetName. They're good for your domain but apart from that they're useless. ATTENTION: The domain you register with FNN is not yours, it remains property of them. If you want to buy it off them it will cost you about £100!
Freenetname is an ISP with a difference - when you sign up for an account, you can choose to register a .co.uk or .org.uk domain name free of charge. For someone looking to register a domain name cheaply, this is a very simple way to do it. Freenetname recoup the costs of the domain name registration through the local rate call charges incurred when you access the service. While not as attractive as the unmetered offerings from some of its rivals, it is certainly no worse than, say, Freeserve's locall call service. On the contrary, you will find Freenetname to be a refreshingly reliable service, with decent connection speeds too. As usual with this type of ISP account, you can have any number of email addresses, with email picked up from a POP3 server. Having your own domain name means you can also tailor your email address to whatever you like. You can choose to use the standard firstname.lastname@example.org address or whatever you wish @yourdomain.co.uk. There is some small print you should definitely read through carefully before you sign on the dotted line; be warned, if you wish to transfer your domain name elsewhere, you will be charged £94 for the privilege. This may be offputting for some, but most will never want to move the domain anyway. I find Freenetname to be a good way of refistering a domain name of your own. Most places on the web charge for registering domains, so being able to get one for free is undoubtedly attractive. You are, however, only allowed one domain per person, so if you want additional ones, you will have to register (and pay) for them elsewhere. I do not use Freenetname as my primary ISP, preferring an unmetered service, but find it useful to have my own domain name, and an email address which I know will be valid as long as the domain is registered in my name. ========================================== UPDATE - 8/1/01 ======================================
==== According to the Freenetname webpage, as of December 1st 2000 they are not taking any more new registrations. Unfortunately it now looks as if this good deal is no longer available to the general public, although they will still support their existing customer base.
How can I say this in 75 words? It only takes 5: THEY ARE A RIP OFF! The hook they give you is a free domain name, not even a .com either - a .co.uk or a .org.uk - for 'free' They don't offer unmetered access, they don't offer CGI or PHP or MySQL, or anything decent - 20Mb of space for your website and a free domain. That's it, other than newsgroups and email. It wouldn't be so bad if you could just sign up, get your domain, stay until you outgrew plain old HTML and the 20Mb, then move somewhere else, but you can't - it costs 94 pounds (that's 80+ VAT) to move from them, and when I moved, they did not hurry to process my application. On top of all that, I SUSPECT (don't KNOW, just SUSPECT) that my email address was sold by them to spammers. I did not give out my FreeNetName address to anyone - whenever I used any online service I used a different email address to the FreeNetName one, yet I still got a lot of spam to my FreeNetName email address, and only 1 or 2 spams a month to my other addresses. That makes me SUSPECT that FreeNetName sell email addresses. Considering the rest of their service, I would not put it past them. If you read the terms and conditions, you will notice they reserve the right to put advertisements on their pages - not good! I cannot stress how much of a rip - off I feel these people are! =====UPDATE===== I'm adding a brief update to this opinion to confirm that Freenetname are no longer accepting sign ups (something mentioned in the comments on this opinion) and to add that their proposed ADSL service still hasn't been activated. They were mentioning that they planned to run trials of this service last summer. Now the trials have been completed and they say that they will offer ADSL this spring. I wonder if they will offer a free domain name to their ADSL users? I am highly disatisfi
ed with my current ISP (BTInternet) and plan to move over to Freezone, who host my website, as soon as my contract period with BTInternet is up. Still, I'd love to try ADSL out one day, but not with FreeNetName. I accept that this update, indeed this whole opinion, is short by modern DooYoo standards, but I think I've said everything that needs to be said and I hope new readers will rate by content and not by length. FreeNetName are a rip off and have made no visible attempt to improve their service over time. What else can I say?
I used freenetname to get my domain name and I was happy with the service, the domain can be a .co.uk or .org.uk and is FREE. The customer support is good and not £1 a minute so thats something. There are some setbacks 1)When you upload you must be on their connection to upload so therefore if you already pay for a dial up (e.g. BT internet's Surftime) then this might not be for you. 2) You are only allowed one domain. But come on its free, what more can we ask?
URL: www.freenetname.co.uk Easliy may be cheap, but FreeNetName is FREE!! In the past I have heard people say that the freenetname service is of a very low quality, but when I needed a domain name for an on-line CV I made, I decided to take a chance. I found the service to be very fast and of high quality. Within 48 hours of filling in the online form I had my domain name (www.karlhumphries.co.uk), my e-mail forwarding my webspace and my 0845 LoCall dial-up all up and running. Infact I had access to the dial-up and webspace withing 15 minutes! I would recommend this service to anyone who wants a domain name, the only problems are as follows: * You can only upload to your webspace and check e-mail using the freenetname dial-up. * The dial-up can often take a few attempts to get connected in the evenings due to a high usage of the service. * At the moment they limit you to 1 domain name per person. None of the above are very major problems, and I have just heard about a new service "FreeNetName.com", a completely seperate company providing the same service but with unlimited domain names and e-mail forwarding. (They are taking Pre-Orders now and open in a few months.)