My connection disappeared one day with no warning - after three weeks of speaking to technical support in India, who just kept repeating whatever i was saying but could not actually get my internet connection up and running, i gave up and left Orange/Wanadoo. The worst service i have ever encountered

Been a wanadoo customer for a while now and are constantly havin problems. My current problem is with their wireless and talk. i recieved the livebox, started to follow instructions and found the livebox was locked and i needed a recovery cd. Contact wanadoo, recieve the cd 5 days later, cd does not work> they sent the wrong cd. contact them, cd should be here 3-5 days, day 7, no cd and wanadoo refuse to talk to me now because i am 16. This is stupid because i know more about this then my parents and it is easier if i sort it myself. the only thing i can compliment wanadoo for is actually having employees that understand and speak ...  Read the complete review

wanadoo say that your payment will be taken off of your bank on a serton date of the month, but they dont. with me me it is ment to come off on the 10th of every month, but would come off on the 20, 21. when i have sent them emails regarding paying into there account the said no they are now charging me 3 months in one go which i find so unfair. i would not recommened them to ...  Read the complete review

I have personally been using freeserve/wanadoo for about 18 months. During this period we have experienced only one minor service outage and consistently good data transfer rates. The qualities of the technical support services have been consistently excellent in my opinion. The only time i thought that they were wrong and indeed i was cursing at my technical support, my little girl had unplugged the ADSL connection while i was half way through the call. (Sorry whoever i was talking to on that day!) The speed of the service (I have 2MB ADSL) is really superb. With 2MB ADSL most web servers cannot provide a download at this speed, with multiple ...  Read the complete review

If you are reading this then you probably have internet access of some description, be it from home or work. If you are reading this from work and are considering going online at home, or you are just after a new ISP for your home access then look no further than Freeserve. I use Freeserve Anytime (fixed monthly payment for unlimited access via a free phone number) but I have in the past used to standard freeserve system (no subscription charges, you just pay the phone bill) and all that I write below about reliability, access speed etc. applies for that as well. I have been a Freeserve user for a number of years now and can highly recommend them. Their ...  Read the complete review