Product Type: Freeserve in Telecommunications Services
Newest Review: ... problem is with their wireless and talk. i recieved the livebox, started to follow instructions and found the livebox was locked and i need... more
Be Freeserve... Be a tree hugging hippie
Member Name: djmisc
Date: 30/04/02, updated on 30/04/02 (92 review reads)
Advantages: Cheap price, web space, low monthly cost
Disadvantages: very poor technical suppport, can be unreliable
You`ve seen the adverts, a bunch of 60`s free love, wife swapping hippies in miscellaneous woods and nudists cooking bacon, amongst others...
I suppose that they were going for comedy. Of course this in it`s self is funny, seeing as their technical support department is pure comedy. You could send up to ten emails asking just one question, until they eventualy get back to you with a pathetic response such as `no it doesn`t`....
and this is if you`re lucky..
`why do I even bother to try an email you for help freeserve?`
[popular subject line]
You might as well bang the keyboard on the monitor, in fact It might even be under their faq`s somewhere(!)
But let me not dwell on this rotten subject too long.
I signed up for their `anytime` subscription about two years ago, it`s been a bit of a roller coaster, but at the end of the day they do provide you a service for a fair price, which has no call charges, and enables you to connect to the net for an unlimited ammount of time...
that is if you live in the correct area.
I live in Bournemouth, and the connection to the server is usually reliable, and I can get great download speed with my 56.6(as good as a 56.6k modem is! hmmm)
However I have spoken to people from different parts of the country, and they have a different story to tell.
If you live in Brighton, or the midlands you might want to think of choosing a different ISP, as sometimes you are lucky if you can connect to the internet, let alone get a good connection speed.
Recently the price has increased a little, making me wonder if this is because they are going to improve their service, or increase the bill yet further. I hope not the latter.
At present the monthly charge for anytime is £13.99 - now, I don`t mind this, even though keeping in mind the customer support, or lack of there in, because all has been well recently, it almost makes me forget the odd time tha
t their server goes down over night.
I would only recomend this service to people that don`t require any help with setting up an account (which is straight forward) or don`t have many or no questions to ask about their services.
At the moment they are building an online help guide, which is OK, but obviously not as good as proper tech support
-Unlimited Internet access with an annoying two hour disconnection.
(I find this very annoying)
-15mb of web space with an address like:
-the ability to check your email from their website (useful if you travel a lot)
If you know what the web is, and you don`t have questions, then the £13.99 price tag might appeal, but if I was signing up for them now, I would certainly shop around first.