Freeserve is an Oxymoron (Freeserve)

Member Name: jaritten

Product:	Freeserve
Date:	13/12/02 (40 review reads)
Rating:

Advantages: NONE

Disadvantages: Everything done in writing

I am from the US, and service is number one because if you can't or won't provide customer service then someone else will. I joined freeserve through there one month free sign-up promotional disc. To me...one month free means ONE MONTH FREE. I popped in their disc and continued through the process. I followed all the steps to join the anytime account. This gave me access to the internet. I then signed up for broadband service through the only provider in my area...you guessed it freeserve. When the telephone bill arrived I found I was billed 35.00 for the supposed one month free service. I called up freeserve where a snotty/rude kid named mike said that I had not signed up properly and that they had no record of my account, so freeserve ASSUMED that I wanted a pay as you go scheme. I told him I followed the instructions on the FREE disc. He told me that e-mail would have been sent out asking for my detalis...I replied to that by saying "funny thing I get 0 (zero) e-mails from you site. I checked every day and finally gave up. I asked to speak to a supervisor and he said that the supervisor would tell me the same thing. I told mike that I would like to hear that for myself. I waited for twenty minutes and then was cut off. I received no satisfaction, and if they were not the only provider in my area I WOULD BE GONE to an ISP with more CUSTOMER in their customer satisfaction policy!

Summary: