secret code for good customer service. (Freeserve Tariffs)

Member Name: brigg1630

Product:	Freeserve Tariffs
Date:	01/07/02 (178 review reads)
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Well, is there a secret code or anything else for getting good customer service?

Reading some of the op's praising freeserve customer service beggar belief. Perhaps their families are customer service reps?

On the 15th May 2002, I received my broadband pack (after a much longer wait than the advertised ten days, incurring 'phone calls and emails!) Having three 'phones, I needed three filters. Unfortunately one of the filters was defective. I 'phoned customer service and was assurred a replacement would be sent out directly.

Guess what? Dispite repeated calls and emails (I even wrote to John Pluthero CEO) we are now in July and I am still waiting.

Having a 'phone out of action is frustrating at the best of times. When it is just down to a couldn't care less customer service department, it is doubly so.

So, just be aware, once they have your money, (which they take instantly!) they don't care!

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