Product Type: GiffGaff in Telecommunications Services
Newest Review: ... 5p a minute (he gets free calls and normally calls me), and 8p a text. I've actually only just realised the strange quirk that it's che... more
GiffGaff: Not the shiny network they're made out to be
Member Name: gavallan2020
Advantages: Good Deals, Good connection due to O2 satellites
Disadvantages: Appalling Customer Service, very little help when things go wrong
GiffGaff if you are unaware of the firm, are a new Mobile Telecommunications network offering stunningly cheap deals and a seemingly flawless support system. I currently pay £10 a month for 250 minutes, unlimited texts and unlimited data allowance; this, on paper, seems like a great deal, but its the stuff behind the scenes that will justify the cheap as chips price tag.
The support system is largely based on community support, if you have a problem you post it on the giffgaff blog and the idea is a member solves your problem. This system works great, and all credit to the members who support each other on these forums. However, if you have a problem that requires attention from giffgaff themselves, i.e. a technical problem then they are near enough non-existent. Around 10 days ago my SIM card stopped being recognised by my phone, rendering my phone useless (no service means no texts/calls/internet etc.), I might as well not have had the phone.
Needless to say, I contacted one of giffgaff's 'agents' and was told it was a minor technical issue and to wait a few days. 10 days later, and still nothing has happened, no updates on the situation whatsoever and no information as to what has gone wrong. I am not alone in my troubles either, a quick glance down the giffgaff community blog reveals members without any service for anything between 2 days and a month plus. In one thread alone there are multiple users with no service for up to 12 days and counting: a quick search on the giffgaff community website for 'no service' will reveal these issues.
This is only one thread of hundreds and I am far from alone in the problems.
There are literally hundreds of users with the same issues and after close to 2 weeks since I became aware of the problem there is still no solution or any information from the network for that matter. As of today, I have sent 6 messages to customer support, posted 3 messages on their facebook page, posted two threads on the community blog (and numerous messages) and contacted a senior member of the giffgaff comunity.
All of this to no avail. It begs the question how much longer I am going to be left stranded with no service, its not funny anymore and becoming a major problem.
Just remember, if you find yourself being lured in by their seemingly great deals, if you run into any trouble you will be talking to a wall. The customer support is quite simply, dire.
Please Note: You may find this review also posted on eBay Guides, I am the sole author of this review. I posted it through my eBay account as well to give it more visibility.
Summary: A good network if you're prepared to accept the lack of customer service for the cheap deals.
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