| Product: |
GioInternet |
| Date: |
14/04/03 (860 review reads) |
| Rating: |
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Advantages: None
Disadvantages: Poor connections, Unsincere attitude, Daylight Robbery!
I wish to bring to the publics attention that GIO-internet is by far the worst ISP I've ever dealt with.
I have dealt with many Internet Service Providers who offer a professional service.
After all, we work for what we pay for and we expect feedback now and then.
My experience with GIO-Internet was that you sign-on line, we take your money via the middleman called World-pay or Futurepay from your current account.
Well now... This is where everything goes pear-shaped. Don't call us we call you attitude!
I decided a month ago that I wanted to go Broadband and change ISP's
According to Gio-internet you have to write them letter to cancel your account via recorded delivery.
Today is the 14/04/03 and had sent the letter 26/02/03. On checking my records they received it 6 days later.
Since then I have received no confirmation of the cancellation. Just a double bill deduction at the end of April as well as a connection charge on signing-up online.
I phoned the Billing department on a Monday afternoon. Got through after a 10 minute wait. Must have been my lucky day!
I spoke to a chap who rather unprofessionally asked for my surname and firstname then put me on hold for another 5 minutes.
This company has a nasty way of purchasing money out of your bank account through "Hauka Corporation" who proberbly owns the business under a different name.
I had a double deduction out of my account on April of £7-99 as well as an illegal connectivity charge of £7-99 on a dial-up connection.
Since when does a company charge a connection fee on a Dial-up connection.
With ADSL Broadband yes, but on a dial-up connection??
After getting nowhere I requested to speak to the billing accounts manager in a ferocious manner as he had disagreed that they have double billed me. Then another long wait...
I afterwards got through to the accounts manager and spoke to him in a feroci
ous manner.
He finally gave in after a bit of torcher and he agreed that he would pay me my money by cheque due to the fact that I had even cancelled my bank account.
Normally you can see where direct debits are coming from although "Hauka Corp" can snatch your milk out of your coffee without you knowing it.
I will be waiting for my cheque in the mail.
Proberbly one of the worlds greatest lies.
I will be doing everything in my power to spread the news.
Nobody should anybody in!
I sincerely hope people will learn from my traumatic experience and stay away from a greedy and unprofessional company called GIO-INTERNET!!!
Summary:
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Last comments:
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- 20/07/03 I agree, it's terrible as you have little control over the money they take from you. If they take money from you without your consent when you have cancelled by following thier Terms and Conditions giving 30 days notice, you can complain to your bank or credit card company, but you will need to keep copies of your correspondence.
If they change thier contract and you haven't connected 2 weeks since the change, you aren't bound to the contract. The problem is they probably won't tell you they've changed it, it just gets changed on thier web site quietly. They reduced the Dial Up hours to 50, I was lucky as I found out before 2 weeks when I couldn't connect. I managed to cancel without giving notice after writing nasty theatening letters quoting lines from thier contract. Also thier contract has a clause saying that they must provide a service using reasonable care and skill. This means that if they don't provide you with a reasonable service, you can argue they have breached thier contract and you are cancelling without notice.
Best of luck - nice opinion.
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- 26/06/03 Hi Rosavilla,
I went with Giointernet and have been stung. Never again and would not recommend them to my worst enemy. A point to bear in mind (since phoning customer services is useless) is that if you send them anything make sure it's registered mail or else they'll deny receiving anything from you. This includes all correspondence, cancellations etc. Atleast this way you have a log of when you addressed your complaint/cancellation.
Good luck! |
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- 27/05/03 I totally agree. I had the same experience with Giointernet.
Very unhelpfull staff, extremely incompetent, overcharge you in the end and do not confirm any cancellation.
Ap art from that the internet connection was very unreliable. To find out what is wrong with the service they are providing they are always keen to pass you on the technical helpline, which costs 60 pence a minute and which is anything but helpfull.
Anybod y considering to become a customer with this cowboy outfit should think again. They certainly will not save money.
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