Gio??? think carefully (GioInternet)

Member Name: johnburt

Product:	GioInternet
Date:	20/11/03 (75 review reads)
Rating:

Advantages: Price

Disadvantages: Service

Yes it is cheap.

Yes it is easy to sign up. Then the waiting begins.
Firstly they charge almost £60 for connection+a 1 month deposit+the first month's subscription.
- about £100 in total but still cheap over a year.
You are told that you will receive regular emails to keep you informed of how it is developing.

You are told that it takes 7-10 working days for BT to activate the line (probably true)

After 2 weeks I'd heard nothing - so I phoned and was told I would be activated about 3 days later. I then received a short email (no attachments) informing me of my username and password. Then - nothing. I phoned again to be told that they were snowed under with work, that there'd been a mix-up in informing BT and that I'd probably be connected the following Thursday - but they'd phone me on Thursday.
I won't write this because you guessed.
So I phoned them to be told it was in hand.
It wasn't so I emailed support. A rapid autoreply with an inbuilt reply feature of its own came back. They promise an answer "within 24 hours". Guess again.

Yesterday I received an email, similar to the first but this time saying I was now activated and including the settings for email. It also referred to the "automatic setup" which I would by now have activated. First I'd heard of it.

And guess - no my line WASN'T activated. After 3 emails using their inbuilt "reply" feature, each angrier than the last I was phoned again. Ther'd been a mistake. I wasn't yet activated but would be "tomorrow" - ie today and probably just after midnight.

The excitement grew. Guess again. I'm still not activated after over a month.
I've wasted hours installing and uninstalling the modem because I thought I'd done something wrong.
There are still no replies to my emails.

If I ever get connected then I doubt I shall stay wit
h this company longer than necessary. More likely I'll be suing them for breach of contract!
I WON'T be recommending them to anyone else even though my sister has used them for nearly a year with little problem.

Summary: