HomeChoice ADSL

Tried to subscribe to HomeChoice TV and broadband but gave up due to poor service.

Sales process was slow and inefficient with long waits in a holding queue phone, multiple callbacks over almost two weeks and inefficiency in clearing the previous homeowner's subscription.

When I explained my reasons, the salesperson rudely cut me off.

The alternative provider dealt with everything in one call with no queue and offered a better package and quick installation.

We've been using Homechoice now for several years, and whilst it was always a bit prone to slow down and show the dreaded red light on the box these problems were intermittent. However for the past few months the service has deteriorated to the point where you can guarantee problems during every program you watch, you can also guarantee these will be at the most inopportune moments. As for customer service there is none. If you are lucky enough to ever get beyond your queue position (I was held at queue position number six for 45 minutes last night beofre I gave up) you will get through to someone whose sole advice will be to ...  Read the complete review

What to expect from HomeChoice: 1. Ordered HomeChoice and made an appointment for the installation, in two weeks time. 2. Shortly before the appointment I received an email telling me there was a "cabling problem" and that HomeChoice couldn't provide me any service. 3. Tried to get connect with another provider but couldn't because of an "incompatible service" (HomeChoice of course) connected to my BT line. 4. Spent two weeks trying to HomeChoice to disconnect their service from my line so I could use another provider. 5. I was eventually told that the "cabling problem" was a mistake ...  Read the complete review

Here is why I would not recommend Homechoice: - It takes about 10-20 minutes until you speak to someone from the technology helpline (Our Customer Care team is committed to answering 90% of all calls within 15 seconds. ... as per HC website is a joke!) - The TV service stops several time during peak times. Hence you have to reboot the box which is annoying. - I experienced a couple of times that the broadband didnt work ... in one instance it took 2 hours until it was up and running again. - Last night the service didnt work at all - apparently they cant fix it so an engineer has to come around ... IN 4 DAYS TIME! So the whole weekend I wont have TV ...  Read the complete review

Homechoice, the name for the service provided by Video Networks Ltd, is a package that consists of tv services, broadband internet and option phone services delivered down one phone line. What is special about Homechoice is that it is the first dedicated broadband TV service in the UK. The service is mainly available in and around London. Homechoice are advertising their services very heavily at the moment due to increase competition by Sky and the Cable companies. The service is great in theory but there is one major flaw -The Customer Service. To get Homechoice you sign up on line and have to set a date for an ...  Read the complete review