HomeChoice ADSL Reviews
Newest Review: ... to slow down and show the dreaded red light on the box these problems were intermittent. However for the past few months the service has deteriorated to the point where you can guarantee problems during every program you watch, you can also guarantee these will be at the most inopportune moments. As for customer service there is none. If you are lucky enough to ever get beyond your queue position (I was held at queue position number six for 45 minutes last night beofre I gave up) you will get through to someone whose sole advice will be to reboot. In summary don't sign up, you'll most likely regret it.... more
Customer HomeChoice ADSL Reviews (15)
by DrCP - written on 25/10/06
Tried to subscribe to HomeChoice TV and broadband but gave up due to poor service. Sales process was slow and inefficient with long waits in a holding queue phone, multiple callbacks over almost two weeks and inefficiency in clearing the previous homeowner's subscription.When I explained my reasons, the salesperson rudely cut me off.The alternative provider dealt with everything in one call with no queue and offered a better package and quick installation.
by - written on 19/10/06 (Useful, 169 readings)
We've been using Homechoice now for several years, and whilst it was always a bit prone to slow down and show the dreaded red light on the box these problems were intermittent. However for the past few months the service has deteriorated to the point where you can guarantee problems during every program you watch, you can also guarantee these will be at the most inopportune moments. As for customer service there is none. If you are lucky enough to ever get beyond your queue position (I was held at queue position number six for 45 minutes last night beofre I gave up) you will get through to someone whose sole advice will be to ... Read the complete review
by - written on 27/01/06 (Somewhat useful, 422 readings)
Here is why I would not recommend Homechoice: - It takes about 10-20 minutes until you speak to someone from the technology helpline (Our Customer Care team is committed to answering 90% of all calls within 15 seconds. ... as per HC website is a joke!) - The TV service stops several time during peak times. Hence you have to reboot the box which is annoying. - I experienced a couple of times that the broadband didnt work ... in one instance it took 2 hours until it was up and running again. - Last night the service didnt work at all - apparently they cant fix it so an engineer has to come around ... IN 4 DAYS TIME! So the whole weekend I wont have TV ... Read the complete review
by - written on 11/12/05, updated on 12/12/05 (Very useful, 910 readings)
Homechoice, the name for the service provided by Video Networks Ltd, is a package that consists of tv services, broadband internet and option phone services delivered down one phone line. What is special about Homechoice is that it is the first dedicated broadband TV service in the UK. The service is mainly available in and around London. Homechoice are advertising their services very heavily at the moment due to increase competition by Sky and the Cable companies. The service is great in theory but there is one major flaw -The Customer Service. To get Homechoice you sign up on line and have to set a date for an ... Read the complete review
by - written on 17/11/05 (Useful, 820 readings)
Well where do I start?! From the beginning I guess. I decided to join homechoice as the setup seemed good; tv, broadband and phone calls all included, and cheap too. Hmm there is a good reason for that. I also opted for the homechoice service because it would allow our networked household (wired and comprising of five computers) to work whilst watching tv. Except it didn't. The engineer installed our service, setting up one PC and telling us that to get the others to work we would simply have to unplug the internet connection and plug it back in, simple really. Except it didn't work. Only one computer would work at one time. After five very lengthly calls to their ... Read the complete review
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