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      09.08.2000 00:15
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      I recently decided to opt for B.T.'s Surf time, but found it so complicated I gave up. Firstly, let me say B.T. custiomer services has improved greatly in the four years I have been away. Everyone I spoke to( and there were a few of them) was very friendly. However I was given a number of phone numbers and basically told I would have to sort out the' surftime' package separately from subscribing to B.T. In addition, because, as I was informed by a helpful young woman, B.T. are not allowed to recommend an isp, I was required to make a number of calls to find out if I could stay with Netscape.Then just as I was about to give up some kind soul told me to check I could get' surftime' in my area. This could not be done without having a B.T. phone number.I wasn't a happy bunny. I have to admit to some confusion but I ended my attempts to make sense of the whole business with the distinct impression that though surftime cost £5.95 a month(Evening and weekend internet access). You could probably end up paying £4 a month for the service provider. It is also important to note that checking out isps can cost 50p a minute. By now rather exasperrated,( these were fortunately free calls, but time was ticking away) I turned to Telewest. One phonecall, lasting no more than a few moments and I was promised a disc within days. This duly arrived. Initially I experienced some difficulty but this was actually due to my ineptitude rather than the service, and the helpline(charged at local rate) sorted it all out for me. Cost £9.95 a month, anytime internet access. Sorry B.T. Oh and the website didn't help me either.


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