Product Type: Madasafish in Telecommunications Services
Description:Broadband internet, cheap line rental, free calls
Newest Review: ... Their telephone menu system WILL send you in and endless loop. Their managers and supervisors WILL be rude to you and WILL spout ridiculous excuses rather than just admit to their failings and mistakes. Their managers WILL eventually simply hang up on you. You WILL do all this, get nowhere and have to start again from the beginning. Madasafish WILL NOT care about you. Madasafish WILL NOT get ... more
Customer Madasafish Reviews (26)
by Michael Snell - written on 06/08/13
Madasafish is fine so long as nothing ever goes wrong with your service and you don't actually ever have to speak to them or contact them in any way. However, if you need to make contact for any reason... You WILL have to wait 20 to 40 minutes in a queue listening to their dreadful holding music. You WILL get through to the wrong department - this is absolutely assured. You WILL then be transferred and have to wait for another 20 - 40 minutes in another holding queue. You WILL then get through to someone who has never ever heard of your problem and will get completely stuck when their crib sheet doesn't have the appropriate tick box. They WILL ... Read the complete review
by fluffy joe - written on 25/04/12
i have been with madasafish for years , without much of a problem , until i tried to move my website over to a new domain then i realized just how bad these guys are .. Not just bad but real cowboys ... 1st you ring customer services and it asks you for your madasafish telephone number even if you dont have one .then you have to wait a real long time to get any answer . the 1st person you speak to then puts u on hold and cuts you off .... 3rd attempt (after putting in my non-madasafish number i get to technical support and as for my IPSTAG to be changed ... i was assured no more tan 48 hours .... 4 days later i contact via email and after 2 ... Read the complete review
by - written on 11/09/09 (Very useful, 234 readings)
Madasafish is a terrible name for a broadband provider. So why did I join? Well, I didn't actually; my old provider, IC24.net was taken over by Madasafish so I joined by default. Thankfully, I was able to keep my old e-mail address! I have been a customer of Madasafish for over five years now, so have a lot of experience with their performance, support, and customer service. Price wise, they're not too bad. Eight Mb broadband is available for £14.65 per month, with a 5Gb download limit. They have other, more expensive packages, with greater download limits; these are of course more expensive. --- Speed --- As with many ... Read the complete review
by Disssatisfy Paying Customer - written on 21/03/09
Absolutely rubbish - I cannot stress this anymore than this. The support is inept, almost to the point of "sharp practice". We did a transfer away from them and they immediately deleted all DNS entries, and now 72 hours later due to "server problems" we have no net, no web, no email, no business running. We have complained to Nominet after speaking to support over 30 times and constantly being promised that it will be done in the next hour.If you chose these people for anything then YOU as as mad as a fish.Completely useless.
by SickOfTheFish - written on 13/03/09
Absolutely horrific experience in trying to get away from these scammers. £320 to cancel a phone line and broadband???Have contacted Consumer Direct and they have passed on the complaint to trading standards. I would urge you to do the same if you have similar problems. Considering the phone line is advertised with no cancellation fees and no minimum contract, its a little suprising to be presented with a £160 cancellation fee. Plus one month after signup, they emailed saying we now charge £20 to anyone who cancels. Althought the email didn't say it, they claim that you had 31 days from that email to cancel if you didn't agree with the new charge. Unfortunately, cancelling would attract a further £120 charge so would be something of an expensive protest.. Absolute jokers. Avoid like the plague.
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