NTL

NTL. Once upon a time I seemed to notice all the online websites that would have a pop at NTL for their appaling customer service. I used to have a little giggle at all the acronyms people would invent for their intials. My favourites being Not Till Later and NT Hell. I had the misfortune if signing up to NTL for standard telephone service. Then came the big day, alsmost like going from nursery school to primary, when I though I would step up to this big thing called the internet. So I gave them a ring, and requested I speak to someon about internet services and was told it can't be done in my area, but to wait till later and it should be rolling ...  Read the complete review

I have been with ntl for over three years, and it is in the last year that the service has totally deteriorated. If you like sporadic tv and broadband connection, waiting for hours in phone queues and patronising 'customer relation staff' then ntl is for you! After three years of losing TV and broadband services on a monthly basis I decided enough was enough. I ultimately terminated my contract with them after notifying them of my house move - after 45 minutes in a queue I managed to get through. Then they cut me off four days earlier than I had specified. After another hour in a queue, my tv package was half restored - lots of channels ...  Read the complete review

I hate this company with such a passion. It destroys me to think that I have had their services installed and now I am stuck with them for 12 months. I thought it was the only company I could have for digital tv and so took all the services. Before you even consider the cost (they actully compare OK) you should find all other options because the rules that the company has in the way they deal with customers is shocking. The customer service people who are in general very helpful are locked in to giving shocking service because of the companies rules. It is simply despicable. These rules are designed to milk you out of as much money as possible and with the least amount ...  Read the complete review

I signed up with NTL about 2 years ago, when they offered the best broadband package around. BT wanted £80 for a modem and £40 for 'activation', so I thought i'll have a look aroung for my broadband package. There it was, 600k line for £25 a month, with free modem and connection! I was pleasantly surprised when I rung the NTL Home sales line, and had an engineer on my way in 2 weeks. The line was installed on time. However, when trying to install the software, I had a slight problem and had to call NTL Home Technical support line and yet again, I was pleasantly ...  Read the complete review

To NTL forum posters, As part of a group at University of Wales (doing a Masters Degree in Business) we're writing a paper on effectiveness (or maybe lack of it) of the call centre employed by NTL. Our concentration is mainly on providing feedback to FIX things that are BROKEN, however, any feedback good or bad would be greatly appreciated. We have setup a temporary e-mail account ntl_feedback@hotmail.com where you can e-mail us any of your comments. Please refrain from spamming the e-mail account as: 1) It's not worth it - it'll just get deleted 2) It's not worth it - the e-mail account will only be active till Jan '04 Any ...  Read the complete review