NTL Reviews

NTL. Once upon a time I seemed to notice all the online websites that would have a pop at NTL for their appaling customer service. I used to have a little giggle at all the acronyms people would invent for their intials. My favourites being Not Till Later and NT Hell. I had the misfortune if signing up to NTL for standard ...  Read the complete review

I have been with ntl for over three years, and it is in the last year that the service has totally deteriorated. If you like sporadic tv and broadband connection, waiting for hours in phone queues and patronising 'customer relation staff' then ntl is for you! After three years of losing TV and broadband services on a monthly ...  Read the complete review

I hate this company with such a passion. It destroys me to think that I have had their services installed and now I am stuck with them for 12 months. I thought it was the only company I could have for digital tv and so took all the services. Before you even consider the cost (they actully compare OK) you should find all other options because the ...  Read the complete review

I signed up with NTL about 2 years ago, when they offered the best broadband package around. BT wanted £80 for a modem and £40 for 'activation', so I thought i'll have a look aroung for my broadband package. There it was, 600k line for £25 a month, with free modem and connection! I was pleasantly ...  Read the complete review

To NTL forum posters, As part of a group at University of Wales (doing a Masters Degree in Business) we're writing a paper on effectiveness (or maybe lack of it) of the call centre employed by NTL. Our concentration is mainly on providing feedback to FIX things that are BROKEN, however, any feedback good or bad would be greatly ...  Read the complete review

My relationship with NTL began 3 years ago. I had just bought my first property and like any male the first thing I wanted to get sorted was not furniture, décor or anything dull like that, but digital TV. How could I live without Sky Sports and live footie!! As I had bought a flat the building was not owned by me, which meant I would ...  Read the complete review

Well where shall i start? What with having a decent service to begin with has now changed my mind over the past few weeks! Ive had many problems just of late with the Digital service and Broadband which took two weeks to resolve taking many boring phone calls some lengthly. Three engineer visits one eventually things were righted with a ...  Read the complete review

Now as I have NTL in both phones and cable it would be only right for me to have them in Internet access as well. When I applied for my FREE CD they were the only Internet service providers to give the Internet away FREE of charge. Of course to have this you have to have an NTL connection but as I have that anyway it made no difference. It only ...  Read the complete review

NTL... as with all similar companies, they have their 'haters' out there, but equally they have plenty of satisfied customers, of which I am one. How To Get It: ~~~~~~~~~~~~~~~ Having been an ntlworld dial-up internet service customer for almost 3 years, and faced with the prospect of the price rising from £5 to £10 ...  Read the complete review

If you can cast your minds back many moons ago?.. People were just getting excited about the internet and we got it installed. Back then we used AOL as our ISP, getting charged a flat rate of £9.99 plus 1p for every minute online. Average phone bill was £50 and no one could get us on the phone because it was constantly engaged. You could also make ...  Read the complete review

When I heard,NTL had a broadband package for 14.99 I was delighted, and rushed in to signing up for it. Unfortunately it wasn,t all good news. After they came to install it(and left me a nice little basic package to set it up) I found I couldn,t get it working. The problem, the cable modem will not install into my computer. Now the fact that I,m ...  Read the complete review

I sometimes think NTL purposely want to lose the 'digital war' with Sky. They have an ITV digital company that has destroyed itself, but still can't seem to make any headway. The frustration is that cable digital has the technology to beat satelllite hands down, so come on!!! I signed up to NTL digital as soon as possible ...  Read the complete review

I know, I know. Yet another NTL op. As if there aren't enough. But bear with me. Because I got NTL last month. And the only reason I got it is because I read some favourable DooYoo ops (and tried to blank the unfavourable ones from my mind!). So I thought I'd summarize what, in my opinion, is good about NTL... and what is bad. ...  Read the complete review

I use NTL for my cable internet access and a land line, and have done since I started college last year and they were offering a free installation deal for people moving into halls. It got installed within a few days of me ordering it and I got my Mac connected to the internet with a minimum of fuss. No need to call tech support or anything. ...  Read the complete review

I've seen all the negative opinions on NTL and to a great extent I have to agree. They are regularly incompetent, mess up your billing, and it can take aeons to get through to them on the phone only to find that they are unable to solve your problem anyway because they haven't got the faintest idea what they are talking about. If I were ...  Read the complete review

Last year when I got my first flat, Well I was exited, I wanted to make sure I'd have a telephone, maybe NTL digital and possibly the internet, So this is when I phoned NTL I said I would like the telephone service etc, They said they would send someone to sort this, I waited 3 WEEKS, But nobody turned up, So I phoned again and a ...  Read the complete review

I have just wasted another 45 minutes of my life on the phone to the most incompetent company in the universe. I have only been with NTL for my phone and TV a year and a half but in that time they have managed to make me loathe them in ways I didn't know were possible. Before I go on (and on) if you are thinking of signing up to ...  Read the complete review

I think this is going to put a lot of people off, and maybe its only a short term situation while they re organise their debt problem, but currently Sky offer you a lot wider choice in your channel packages. So would I recommend NTL, yes (sorry GG!), but only with some warnings attached and only mainly to those who wish to have internet ...  Read the complete review

Having assassinated World Online recently, I thought I’d strike a balance with a tale of initial disappointment turned to real satisfaction and contentment(for now?). Those who read the Sceaming.net/World Online thing will have noticed that I switched to NTL back in May 2001. The package was attractive and included Broadband Net ...  Read the complete review

We booted BT into touch three years ago after enduring years of skyhigh prices camoflouged by confusing discount deals. We were miffed by their customer service too - Thatcher-meets-Eddie-The-Eagle - and they used ET to flog their wares. But our choice was limited to ntl (then called Cable and Wireless) and they were an unknown ...  Read the complete review