Virgin Media = Poor Customer Service (NTL)

Member Name: Edward Coudet

Product:	NTL
Date:	29/04/07 (687 review reads)
Rating:

Advantages: reasonably good prices

Disadvantages: Appaling Customer Service

I have been with Telewest (now Virgin Media) for many years without any major problems; However, since the company changed its name, I have noticed that its customer service has gone down almost overnight. I'll give you an example of what I mean by this: Last friday (27th of April, 2007) I was ‘surfing the net’ and my internet connection stopped all of a sudden, I immediately rang 150 to see what'd happened, the guy asked me to disconnect my modem and reboot my PC (which I’d already done)...nothing changed, still I had no internet connection. He then asked to go to Run, to type: CMD and release and renew the IP address...nothing happened again. I knew it was a connectivity matter, perhaps they were carrying out repairs in the area and all of this had nothing to do with my modem nor my pc....But what really annoyed me was this bloke's next move: he proceeded to give me a Premium number to call (PC HELP) to sort out my problem because he couldn't tell whether it was my modem or my pc that was causing the trouble, instead of sending a technician to my address (which would have been the normal procedure with Telewest before)
Because I refused to call a Premium number and told him that I was not happy with the solution he'd given me, he said to me: 'Well, if you don't want to call PC Help, YOU'LL HAVE TO SORT OUT THE PROBLEM YOURSELF'
Well done Virgin Media! Your Customer Service really sucks!

Summary: If you thought of joining Virgin Media, Please, DON'T!