Newest Review: ... since virgin media have taken over my t.v has not worked and i 'm still paying for it. Not happy about the problems and i can never get in... more
NTL Have Improved
Member Name: DKW
Date: 26/06/00, updated on 26/06/00 (11 review reads)
Advantages: Free connection
Disadvantages: Bad customer service
NTL used to be difficult to connect to and stay connected to. In recent months, probably due to increased competition, they have improved. However, their customer services are appalling.
Due to an administrative error on the part of NTL they suspended my account. Despite the fact it was their fault it takes them over 24 hours to reactivate the account. Apologies are all very well, but action would have been better.
Apart from this all has been ok with them, although their technical help is also VERY weak.