NTL Reviews

I've been with a number of ISP's over the years but have now settled with NTL as I feel they offer the best deal. Although BT offer a similar package I found logging on with them very hard work. I started off with NTL by purchasing a box, which gets plugged in to your phone socket, you attach the phone line to this not your modem line. This ...  Read the complete review

After reading all these review I planned to stop switching over to NTL. I heared the coustomer services is so bad.

I was also with nlt since i moved in, but since virgin media have taken over my t.v has not worked and i 'm still paying for it. Not happy about the problems and i can never get into contact with anyone on the phone, always seem to be busy which is not hard to imagine with there bad customer sevice that they provide. As soon as my yearly contract ...  Read the complete review

I have been with Telewest (now Virgin Media) for many years without any major problems; However, since the company changed its name, I have noticed that its customer service has gone down almost overnight. I'll give you an example of what I mean by this: Last friday (27th of April, 2007) I was ‘surfing the net’ and my internet connection stopped ...  Read the complete review

I would advise anyone who is thinking of joining NTL ( or Virgin Media as they like to be called) to consider any other option. If you do not pay your bill on time they suspend your services. They will lie to you on a regular basis. I have had so many problems with NTL that I have transfered my tv to sky, my phone to bt and now just need to get ...  Read the complete review

The phone service is absolutely dreadful. I have few regrets in life - but one is taking on NTL phone service. As a perfect example: today is Thurs. My phone went out last Wed. I was told it was an area fault until Monday - when I was told that my phone was NOT affected by the area fault. An appt was made for tonight. I took time off work to ...  Read the complete review

Well we book NTL for the 3rd of feb 2007. we were to get all the services running on the 13th feb. then this was changed to the 20th feb. then again to the 20th march. we had a phonecall from a supervisor to say they will be out on the 22nd then the 23rd of feb. the service is rubbish. supervisors don't know what they are doing. engieenears don't ...  Read the complete review

I PAY £36.. FOR UP TOP 10Mbs ...AND I GET 20.KBS... NTL BROADBAND.. IS NOT EVEN AS FAST AS THE SLOWEST DIALUP.. THEY SHOULD BE CALLED THE NO SERVICE PROVIDER.. WHEN YOU PHONE UP THEY SAY IT'S YOUR ROUTER BUT WHEN YOU TELL THEM YOUR CONNECTED DIRECTLY TO THE MODEM THEY TALK A LOAD OF RUBBISH ... THEY DONT GIVE A MONKEYS ABOUT YOUR PROBLEM AND BLAME ...  Read the complete review

NTL - terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible Customer Services. I changed TV Pack 5 months ago and have ...  Read the complete review

I agree with every writer about NTL The name really means NT hell. A lady friend of mine wanted NTL she phoned up and they came on the day suggested but later than told. They fitted everything to satisfaction and told us her she would be online in 2 hours with her existing telephone number. This never happend and she was told the engineers had ...  Read the complete review

NTL Hell I am finally leaving NTL after several years of the most worse customer service a person could have. I cannot believe that this company is still trading and I can only think that it's being run by a bunch of evil greedy corporate hacks related to the government. I probably have to fulfil my contract, I don't care, Id ...  Read the complete review

I had almost exactly the same experience with NTL, the only difference being that I got out quicker. After a day and a half wasted waiting for the installation engineers and having no calls returned, I was told that I had been given another installation date (without being informed!) on a Wednesday. So I said I've taken enough time off ...  Read the complete review

i hate all cable companies, they're a total rip off. what i do now is get a cheap rental and got someone to rewrite my card and am enjoying all the channels paying less than £15 per month. IN YOUR FACE CABLE PPL. NOW I'M DA ONE TO RIP U OFF. HA HA HA.........................................

Sign up in haste, repent at lesisure! Signing up is quick enough - but I am still paying three months after cancelling my account - how is that right?! NTL have made no effort to refund my money despite several phone calls (which of course I have to pay for) to Customer Services. Once with them, you will never leave - for all the wrong reasons.

NTL Never Again On 20th October I phoned NTL to tell them I would be moving house 3rd November and wanted the same deal that I already have. On 23rd October I had to phone them again because our moving date had changed. I explained very clearly that when I got our new moving date I would get in touch with the. 5 minutes after the ...  Read the complete review

I work with the public and make it a rule never to lose my rag with anybody who deals with the public. However. . . . .Just don't go near these guys. They are totally frustrating to deal with. I moved house and was promised disconnection one day, and re-connection the next. Disconnection happened no problem. The engineer came to re-connect and ...  Read the complete review

Hi I feel really bad in a small way for writing to state that i have been with NTL for approximately 6 years and to be honest i have never had a problem whatsoever! I initially had their phone line installed which was straight forward..i then got the digital tv package, price was right and installed correctly. I then cut down off ...  Read the complete review

Learn by my mistakes and avoid this company at all costs. I can honestly say I would rather do without Broadband, TV or phone than give this appauling company another penny of my money. The customer service is a joke - the left hand simply does not know what the right hand is doing. They lied repeatedly about our package and to add insult to ...  Read the complete review

I have the phone, TV & broadband services, the only thing I can say about this company is, DON'T GO THERE if you have got better things to do except for calling their customer services all day. I have been wiv them for almost a year, can't cancel it b/c of the stupid contract. The customer service is utterly unhelpful& unprofessional. I ...  Read the complete review

I have been with NTL for 2 years and my services keep getting disconnected every week usually i call the free phone number and after 20 min get them resumed now they have changed there tel number to a 0845 no which now means i can not call from land line as services is cut off only accept free phone numbers this is such a hassle. also when you pay ...  Read the complete review