NTL Reviews

After reading all these review I planned to stop switching over to NTL. I heared the coustomer services is so bad.

I was also with nlt since i moved in, but since virgin media have taken over my t.v has not worked and i 'm still paying for it. Not happy about the problems and i can never get into contact with anyone on the phone, always seem to be busy which is not hard to imagine with there bad customer sevice that they provide. As soon as my yearly ...  Read the complete review

I would advise anyone who is thinking of joining NTL ( or Virgin Media as they like to be called) to consider any other option. If you do not pay your bill on time they suspend your services. They will lie to you on a regular basis. I have had so many problems with NTL that I have transfered my tv to sky, my phone to bt and now just need ...  Read the complete review

The phone service is absolutely dreadful. I have few regrets in life - but one is taking on NTL phone service. As a perfect example: today is Thurs. My phone went out last Wed. I was told it was an area fault until Monday - when I was told that my phone was NOT affected by the area fault. An appt was made for tonight. I took time ...  Read the complete review

Well we book NTL for the 3rd of feb 2007. we were to get all the services running on the 13th feb. then this was changed to the 20th feb. then again to the 20th march. we had a phonecall from a supervisor to say they will be out on the 22nd then the 23rd of feb. the service is rubbish. supervisors don't know what they are doing. ...  Read the complete review

I PAY £36.. FOR UP TOP 10Mbs ...AND I GET 20.KBS... NTL BROADBAND.. IS NOT EVEN AS FAST AS THE SLOWEST DIALUP.. THEY SHOULD BE CALLED THE NO SERVICE PROVIDER.. WHEN YOU PHONE UP THEY SAY IT'S YOUR ROUTER BUT WHEN YOU TELL THEM YOUR CONNECTED DIRECTLY TO THE MODEM THEY TALK A LOAD OF RUBBISH ... THEY DONT GIVE A MONKEYS ABOUT YOUR PROBLEM ...  Read the complete review

NTL - terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible terrible Customer Services. I changed TV Pack 5 months ago ...  Read the complete review

NTL Hell I am finally leaving NTL after several years of the most worse customer service a person could have. I cannot believe that this company is still trading and I can only think that it's being run by a bunch of evil greedy corporate hacks related to the government. I probably have to fulfil my contract, I don't ...  Read the complete review

I had almost exactly the same experience with NTL, the only difference being that I got out quicker. After a day and a half wasted waiting for the installation engineers and having no calls returned, I was told that I had been given another installation date (without being informed!) on a Wednesday. So I said I've taken enough time ...  Read the complete review

i hate all cable companies, they're a total rip off. what i do now is get a cheap rental and got someone to rewrite my card and am enjoying all the channels paying less than £15 per month. IN YOUR FACE CABLE PPL. NOW I'M DA ONE TO RIP U OFF. HA HA HA.........................................

Sign up in haste, repent at lesisure! Signing up is quick enough - but I am still paying three months after cancelling my account - how is that right?! NTL have made no effort to refund my money despite several phone calls (which of course I have to pay for) to Customer Services. Once with them, you will never leave - for all the wrong reasons.

NTL Never Again On 20th October I phoned NTL to tell them I would be moving house 3rd November and wanted the same deal that I already have. On 23rd October I had to phone them again because our moving date had changed. I explained very clearly that when I got our new moving date I would get in touch with the. 5 minutes ...  Read the complete review

I work with the public and make it a rule never to lose my rag with anybody who deals with the public. However. . . . .Just don't go near these guys. They are totally frustrating to deal with. I moved house and was promised disconnection one day, and re-connection the next. Disconnection happened no problem. The engineer came to ...  Read the complete review

Hi I feel really bad in a small way for writing to state that i have been with NTL for approximately 6 years and to be honest i have never had a problem whatsoever! I initially had their phone line installed which was straight forward..i then got the digital tv package, price was right and installed correctly. I then cut ...  Read the complete review

Learn by my mistakes and avoid this company at all costs. I can honestly say I would rather do without Broadband, TV or phone than give this appauling company another penny of my money. The customer service is a joke - the left hand simply does not know what the right hand is doing. They lied repeatedly about our package and to add ...  Read the complete review

I have the phone, TV & broadband services, the only thing I can say about this company is, DON'T GO THERE if you have got better things to do except for calling their customer services all day. I have been wiv them for almost a year, can't cancel it b/c of the stupid contract. The customer service is utterly unhelpful& ...  Read the complete review

I have been with NTL for 2 years and my services keep getting disconnected every week usually i call the free phone number and after 20 min get them resumed now they have changed there tel number to a 0845 no which now means i can not call from land line as services is cut off only accept free phone numbers this is such a hassle. also ...  Read the complete review

I've been an NTL customer for 4 years, having the basic TV package (with "free" line rental"), and a recent upgrade from dial-up to broadband. I was satisfied with NTL, and even internet sites, such as NTHell (really funny!) could not put me off - until my mum got Telewest. With Telewest, you get more options ...  Read the complete review

We contacted NTL explaining that we required broadband as we both work from home. After verifying our address, they assured us that they could install broadband faster than BT as we were new to the flat and needed a phone line installing aswell. They also sold us the phone and digital package included for £30. Over the next ...  Read the complete review

I have been through some terrible experiences with NTL, from their lying opening canvassing claiming to be cheaper than BT, when in fact BT's minimum charge, and NTL's connection charge, meant that for most calls NTL were dearer than BT. Since launch they have increased their charges initially by HUGE amounts, then more reasonably. ...  Read the complete review