NTL Reviews

We contacted NTL explaining that we required broadband as we both work from home. After verifying our address, they assured us that they could install broadband faster than BT as we were new to the flat and needed a phone line installing aswell. They also sold us the phone and digital package included for £30. Over the next two weeks we ...  Read the complete review

I have been through some terrible experiences with NTL, from their lying opening canvassing claiming to be cheaper than BT, when in fact BT's minimum charge, and NTL's connection charge, meant that for most calls NTL were dearer than BT. Since launch they have increased their charges initially by HUGE amounts, then more reasonably. When their ...  Read the complete review

I made the mistake of joining NTL in 2002 . I would have to say that the installation went fine , even though the contracters were a little rude (i found out how much NTL were paying them and began to understand their plight). After this i encountered problems with the digital tv service and spent endless hours on the customer phonline waiting to ...  Read the complete review

NTL CAME TO MY HOME TO INSTALL NTL BROADBAND. THE ENGINEERS WERE NON TO PLEASED ON A SATURDAY AFTERNOON TO HAVE TO COME TO MY HOME AND MADE IT PRETTY CLEAR BY HIS ATTITUDE!! HE THEN LEFT US WITH 10FT OF WIRE AND SAID THAT I COULD PUT MY COMPIUTER WHERE I WANTED AND LEFT!!! FOR ALL YOU LADIES OUT THERE WHO ARE NOT DIY MINDED, 10FT OF WIRE IS ...  Read the complete review

a few yers ago when i first had the phone put in, i went with ntl (no telephone line) and service WAS good. i had been with them a few months, paid my bills the same day as i got them and one was high, so still paid a bit more than was actually owed to put me in credit again and got the stamped receipt from the bank for the cash i had paid over. ...  Read the complete review

NTL MAKE ME SICK!! I HAVE JUST RECIEVED A CALL TONIGHT FROM ONE OF THEIR "EXPERIENCED AND DEDICATED CUSTOMER CARE" OPERATORS WHO HAS ABSOLUTLY DISGUSTED ME! HE PHONES UP AND SAYS I HAVE AN OUTSTANDING PAYMENT, TO WHICH I EXPLAINED HAS ALREADY GONE OUT FROM MY BANK ACCOUNT. HE THEN SAYS HE NEVER READ ANY OF THE NOTES ON THE SYSTEM AND I ...  Read the complete review

Though I don't see NTL as the savior of the 'would be' internet user who is in desperite need of finding a cheap, reliable and EASY service, I can see why it is voted the number 1 ISP in the UK because of the cheap prices for extreamly fast speeds and minimum of fuss when connecting; though this wouldn't be great for the novice internet user who ...  Read the complete review

UPDATE ADDED - SEE STOP PRESS. I've used ntl's TV, fixed telephone and cable broadband internet services on and off since 2000 and haven't been entirely satisfied. I'm not comparing ntl with any other telecommunications service providers because I've not used any in the past 5 years (other providers could be better or worse - heaven ...  Read the complete review

When I first signed up for NTL I had their TV package and their telephone service. After having problems with the TV package I decided to cancel it. I wrote to them and gave them the required months notice. Not long after the notice period ended I received a bill for something like £80. I called them to query this. After waiting in a call queue ...  Read the complete review

After several months of the most intensely frustrating experiences with NTL, I have decided to make my voice heard so that others will avoid this abysmal company at all costs. Three months ago, I ordered the Select Digital TV Pack, phone-line, and 2 MB broadband. NTL were very helpful in setting everything up for me; the 'engineer' came ...  Read the complete review

NTL ARE HOPELESS I have their phone and broadband, I have had so many bad experiences you would not believe also their customer services and 'technical support' have to be experienced to be belived but take it from me DO NOT GO TO NTL PHONE OR BROADBAND I have had enough and are going back to BT and cant wait to get another broadband ...  Read the complete review

IT WAS AGAIN MY HUSBANDS IDEA TO GET NTL INTO OUR BEDROOM AS THEY HAD A VERY GOOD OFFER AS IT SEEMED. FROM THE MOMENT GO WE HAD PROBLEMS. SO I DECIDED TO REMOVE NTL AND ITS HASSLES FROM OUR HOME AS IF I HAD A PROBLEM IT WOULD TAKE TOO LONG TO GET SOME HELP AND THEN I WOULD B PASSED AROUND.OUR CONTRACT WAS FINISHED ON THE 7TH NOV BUT AS PER THE ...  Read the complete review

I have had NTL phone and broadband for 3 months. They quoted me £20.49 per month for both services. My first bill came in at £60+. I had to call them to remove some TV package that they had added to my bill,I might add that this was not easy, Rude staff etc. My bill came down to £13+. The next month my bill was £40+. again had to ...  Read the complete review

If you are thinking of getting NTL, think twice, because you will have enough time to think about it once you sign up. Yes, they are happy to take the initial payment, but no one will ever bother to provide you the service. After seeing the fancy ads, I signed up for the 3 in 1 package for £30/month in July 2005. It looked like a very good ...  Read the complete review

Now believe it or not I worked for NTL for 3 months. In a call centre taking calls from customer who wishing to leave, and trying to retian them. From that department, you would learn all sort of poor services the company has. Most customer complain about the customer service, the que to wait to go through is the worst, sometimes ...  Read the complete review

I have been an NTL customer for phone and TV for just over a year, and recently added broadband. If you have an NTL phoneline, you are severely restricted as to which broadband providers you can use. Aside from the odd glitch, the service level has been satisfactory. In fact, the broadband speed has recently been upped by 50% at no charge, which ...  Read the complete review

I've got to say, I am really impressed with NTL. Admittedly, in all, I have only had a few weeks experience with them but in those few weeks, their service has been impeccable. I live in a small block of 6 flats. We love where we live - it is surrounded by loads of trees and greenery. However, it was for this reason that we were unable ...  Read the complete review

NTL are AWFUL...... We phoned up to set up an account with them and where promised internet in 21 WORKING days, silly us thought 3 weeks thats not too bad..... 21 working days actually means just over 4 weeks, we later realised, our fault really but why does it take that long!!!! After 5 weeks and no internet, we called them ...  Read the complete review

I'll be short as there is not much to say about this company. I have spent a couple months working for NTL during my summer holidays. They do not care about their clients whatsoever... I could not believe that ompanies like that are stil in the market. The list of customer complaints was endless all the time... did anyone care about that???? ...  Read the complete review

NTL – A Frustrating Connection The deciding factor for my signing with NTL, I freely admit, was one of finances: they promised to install new phone lines throughout my flat (the ‘other’ telephone provider proposed charging me hideous amounts for the privilege of becoming their customer!). Anyway, the long and short of it was that I ...  Read the complete review