NTL Reviews

We signed up for NTL shortly after they came around digging up our road and putting in the conduits. No cables, just pipes. It was another 4 months before the cables went in. That was about 8 years ago. We've been with them ever since, through the good times and the bad. We signed up for the basic ...  Read the complete review

I?ve been an NTL customer for 5 years now and what started as them being my phone company has changed into them providing my phone, TV package and internet service. Earlier this year they came third in a worst customer service poll, but my experience has been generally positive with them. Why Did I ...  Read the complete review

I have been with NLT for about the past 3 ½ years, and while they provide good services, such as standard phone line, free internet access, internet TV, cable TV, free calls to customer services (this is very handy as you see later) and free itemised billing amongst others, their customer service is the worst I have ever encountered. I am ...  Read the complete review

I had been a BT and Sky Customer for a very long time, but one day when looking through the papers I saw a very handsome cable tv/phone/net package - and decided to take up on the deal. When the cable was installed the service was fair, selection of channels was very limited compared with what sky has - and there was simply no ...  Read the complete review

I had NTL telephone services for over 3 years did not have to call there customer services line at all though out this period until I decided to move out of my property and boy do I not want to call them again. Took around 45 minutes to speak to someone to get my line disconnected. Then got told I had to speak to disconnections ...  Read the complete review

You may have heard of the package NTL are doing for those who cant get cable in their area, it involves changing your phone provider to them and having 24/7 dial up internet access for £15 per month with this they also give you £15 worth of free phone calls providing you dial a 4 digit number before the number you wish to call. After ...  Read the complete review

Before living in Manchester I'd always been a BT customer, that is until they started mucking me around. On leaving London and having a blazing row with BT I swore I would never give them my custom again. At the time I wasn?t a member of Ciao so wasn' really sure of how to go about doing my homework on which telecommunications companies ...  Read the complete review

well, after having 3 months of delicious problems with ntl , i fell like warning all the cusotmers that i can from NTL.. here it is, being a student with no money, i decided ot sign up with ntl to get the phone package at 14 pounds and the broadband. Obviously ti was too good, broadband was not available for me. i decided ot ...  Read the complete review

Had NTL digital TV and broadband for 2 years in my old place until July 2003. Digital TV was usually good quality and went out of action twice during that time; in each case restored within a day. Quite often though it froze up for a fraction of a second and jumped and squeaked, which I now find Sky does considerably less. The user ...  Read the complete review

I moved from a house in North London (Telewest / BlueYonder) to a rented property in Berkshire so I had no choice but to go with NTL. Having had a broadband cable connection before I thought I was prepared for the low level of service I thought I would be receiving. How wrong I was! From the very beginnning NTL managed to cock things up ...  Read the complete review

Well I have now had 5 years as an NTL customer and I have to say, everytime I don't think they can get any worse - they only go and achieve it! Their latest change? The fault reporting centre is no longer open 24 hours, I think it is 8am to 8pm and they insist that you have the equipment available when you call. So if you ...  Read the complete review

Since getting NTL installed many years ago it has had its problems. Badly trained call centre staff don't help when you complain. thats if you can get through. if you work all day and only watch digital tv at night like most people you should watch out because ntl closes at night. there is staff there during the day when little people will ...  Read the complete review

A couple of weeks ago a guy from NTL came knocking on our door. He was informing people that broadband was now available in our area and he was offering a good deal. They were offering 150kb broadband Internet access for £17.99 per month with no installation charges and a free modem. I was forking out £25 a month for BT line rental and a freeserve ...  Read the complete review

At first NTL service are great and compared to ADSL it is far better! Now that NTL have 1 gb per day doesnt mean that there are a Rubbish ISP by far... who downloads 1 gb a day unless you are illegal downloading films off the net. People are ignorent to see that a gigabyte is a lot. you could down load around 250 music tracks. I do not get ...  Read the complete review

Not That Lame. Of course it should really say ?not as lame as you think?, but unless the company plans to change it?s initials to NALAYT ?.well you can see where I?m heading here can?t you. With a plethora of ops on this subject already, I thought twice about writing this one. The whole point of consumer ops however is surely choice. The ...  Read the complete review

Ntl? nooooooo! - Advantages: cheap, umm...... nice looking modem - Disadvantages: SLOW, Has problems, poor customer support

After waiting on a list for broadband through NTL for about 6 months I was informed by both an email and a letter that I was now in a broadband area and could finally receive the service. I had a choice though I could have 1 of three packages. The first one was 128k the second was 600k and the last was the 1mb service. I decided to go ...  Read the complete review

I have an active family always a fight to the Pc and a que longer than the Bathroom so i looked at the Broadband from NTL. I had been impressed with thier set up but had some trouble in the past trying to communicate with them. After an initial setup of contract and bank details i sat and waited for thier engineers with a reservation. The day ...  Read the complete review

I've been an NTL: customer for 4 years. About 12 months ago I decided to move from BT Linone dial up to Broadband. As I already have a digital cable box all I needed to pay was the £25 per month subscription to get 512k - now 600k broadband - I have never looked back Setting up ---------- I'm a techy so it was easy. I ...  Read the complete review

having been with ntl for seven years now i have to say their customer services has gone down hill ,my cable box blew up and they could not repair it for 3 days (hell if you have kiddies ) when the guy came he told us to put a bit of wood between the video and cable box to let the air circulate ,so we humoured him and did that and still the box did ...  Read the complete review