Fast and reliable ISP (O2 Broadband)

Member Name: kei102

Product:	O2 Broadband
Date:	03/11/09 (22 review reads)
Rating:

Advantages: Good customer support, fast service

Disadvantages: Being placed on hold for long periods of time when calling customer service

Having originally used Be Internet I was expecting similar or even better performance from O2 broadband. (For those who don't know, O2 owns Be). The reasons for choosing O2 was that it was cheap for the package I opted for (20mb) and I use an O2 sim card, meaning an extra discount each month.

I've been with O2 for over a year now and the quality of service provided is superb. Recently I upgraded my package to "ultimate" one with the O2 Wireless Box III and the hardware arrived within 2 days. I did encounter a little problem whilst setting up the static IP but a call to the customer service team quickly sorted that out. Be prepared to wait for about 20mins+ before your call is answered during peak times though. But once you're through, the advisors are very helpful and polite.

An added bonus for choosing O2 is that along with the installation CD, comes with McAfee Antivirus with a year's subscription, which can be used on up to 3 computers or laptops. I won't go into the pros and cons of McAfee but in my opinion, it's a lot better than the system hogging Norton Antivirus.

O2 broadband was quick and easy to set up. It's easy to keep track of the order process using your account online as well as maintain it e.g. looking at bills, emails, upgrading accounts, contacting customer support etc.

Even without the O2 discount, I would still recommend it. Thumbs up from me!

Summary: Even without the O2 discount, I would recommend this ISP