I've stayed with O2!!! (O2)

Member Name: sadie2008

Product:	O2
Date:	21/10/08 (63 review reads)
Rating:

Advantages: Fantastic customer service

Disadvantages: N/A

I've been a customer with O2 for around seven years now. First as a pay as you go customer and then as a contracted pay monthly customer. I currently pay £30 a month and get 500 minutes and 1000 texts each month. I have a C902 Sony Ericsson phone (I had a treat owing as I went over my monthly contract balance so could choose a more expensive phone and go to the next band) which retails at £300 for free.

I'm actually going to give their customer services department a ring a little later as I want to change my price plan as I'm finding I'm not using all my minutes but using up all my texts. So my plan is to reduce my minutes but increase my texts, which shouldn't be a problem. You can ring up and request a change of tariff at any time.

I've spoken to O2 customer services on numerous occasions and they've always been most friendly and helpful and always get back to you as soon as possible, overall a great customer service.

I also get an O2 treat each month and have a choice of picking some free minutes or texts, I always opt for the texts and this is a fantastic freebie each month.

If i've had a problem with my phone then O2 always ensure that it's sent off for repair and returned back to me prompt. They also loaned me a phone whilst mine was being repaired.

I'm an online customer so don't get paper bills through the post but instead can view my current and all previous statements online.

A definite recommendation from me.

Summary: Overall a fantastic company