Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
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Author Name: O2victim
Advantages: High O2 profits
Disadvantages: Bloody minded stupidity by O2
Epic O2 incompetence!
After numerous O2 account failures in generating a printed accurate balance on a now unused account so I can have it closed, O2 finally put a figure of £300 due on my account in an email (so I have evidence), even specifying this as a "one off payment". I paid the debt within 24 hours. O2 then CLOSED the account as agreed. Case over.........not.
Imagine my jaw dropping when a letter arrives from a debt collector, not O2, saying I owe O2 OVER £1600! O2 obviously think two off payments are the norm. After contacting O2 for them to explain this amount they just refer me to their terms and conditions. I try again. The same.
I have now gone to the telecommunications industry ombudsman but I'm concerned that the ombudsman website says they don't accept every case. I fear now that the apparently incompetent O2 have hired a competent company to do their work.
Anyone got feedback other than "Well you were stupid enough to use O2 in the first place"?
Summary: O2 have utterly incompetent staff and systems