Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
O2 - a high quality developed provider
Member Name: Laminator123
Advantages: Simplicity no contract tariff, rewards, cash cards, online account
Disadvantages: Expensive calls if you're not talking for long
I've been on O2 network for about a year now. I used to be with Tesco but then the Sony Ericsson T700 caught my eye, and the red gold colour which I wanted was exclusive to O2. And I am so glad that it was. I love being on this network. Network coverage is usually quite good but be aware that network coverage varies from each area so it could be that it's quite poor where you might live.
I joined O2 on the text anytime tariff. 300 free texts when I topped up £10, 500 for topping up £15, and unlimited when I topped up £30 in a month. Standard texts would then cost 10p each, mms messages cost 25p. Phone call rates slightly differ as they charge 25p a minute for the first 3 minutes, then charge 5p a minute thereafter. Great value for money if you're a keen talker.
There are also other tarrifs available to suit your needs whether it's for internet or for minutes or for texts. Unfortunately, for those who solely use minutes, the free minutes tariff is no longer availble. Instead you can get a bundle of both texts and minutes together.
O2 have recently introduced a new plan called Simplicity. It is similar to being on contract except that you are not under an obligation to pay for it every month. Instead, you make sure that your phone is topped up enough each month, and the money is credited directly from your phone every month. If for any reason you choose not to continue with it, just don't top up and you will just be charged standard rates for texts and calls. The lowest payment each month is £5, giving you unlimited texts. I am currently on this which is an absolute godsend because I would normally spend so much more than that on texts each month. Yet I never make calls so it didn't seem worth it to go on a contract, especially ones that would tie me down for at least a year. And I feel more comfortable knowing that I am personally topping up my phone and that the credit is being taken from my phone as opposed from directly drawn from my bank all the time. It gives me more control. Simplicity £5 unlimited texts is a lifesaver.
On the subject of unlimited texts, after speaking to my friends, I believe that O2 has the highest number of free texts on unlimited, because obviously unlimited is not actually unlimited. O2 offer 12 000 text messages on unlimited whereas most networks only offer 3000, which is often not enough for the keenest of texters. 3000 means 100 a day and anyone who texts a lot will understand that it really isn't much. But with O2, it is unlikely that you will run over your 12 000 text messages limit.
Tariffs aside, everytime you top up £10 or more, you get an O2 top up surprise code. You can then enter the website with your phone number and code to be in with winning a guaranteed prize. £10 top ups mean you play for a silver prize. £15 or more means that you can play for a gold surprise. I prefer gold surprises as you get 3 chances to win, and you can select which one you want. Whereas with silver, you only get one chance, and you must take the prize that you are given the first time round. Prizes range from free text messages for a week to gym memberships.
The great thing about O2 is that you can register on the O2 website and be alerted of any rewards that you are entitled to or how to join them. I signed up to get 10% of my top ups back after a certain period of time. I managed to get just over £8 added to my credit the other week. After being a customer for at least 3 months, you are then entitled to choose a certain add on, as a way for O2 to say thanks. These include 15 picture messages, unlimited O2 to O2 calls, free minutes, and a few others.
Another new O2 feature is O2 money. There are two different cash cards that O2 customers can apply for: Load and Go. Cash Manager.
There is a short quiz that you can take on the website if you are a little unsure as to which one would best suit you. I took the quiz as I was a little confused as to what the main differences were between them. I eventually got myself a Load and Go card. I have not used this yet but may start doing so at uni. I think it's a good way to control your spending habits. When you have a card at hand, it is easy to go a little overboard. But with O2 cash cards, you can only spend what you have in there. So if you're going out shopping, you can set yourself a budget of £100 by only adding £100 onto the card. A great way to watch your spending. Money can be added on via debit card online, at cash machines, or at O2 shops.
O2 have a very good online help service. Queries via email are answered extremely quickly, sometimes within a matter of hours. Although it is probably worth having a look through the website first because I have found that there have been many times where I have rushed to ask a query via email, only to find that the answer was already on the page.
Overall, I think that O2 is a very good network, with a lot of added extras.
Summary: An all round great provider that will meet many people's needs.