Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
o2 Provides The Oxygen
Member Name: csl003
Date: 30/08/10, updated on 30/08/10 (58 review reads)
I've been with o2 for years, but have been on contract for the last 5 years, and I wouldn't change networks for anything.
o2 have possibly the best mobile phone signal out of all the other networks. I find that I get signal almost anywhere and my phone calls are very rarely get disconnected.
The o2 Team
I find their employees excellent. They are very knowledgeable about all of their products and services, and will try their best to provide the customer with what they want.
I once had my phone stolen, so I immediately rang the o2 helpline to cancel my sim. They could not have been more helpful. They instantly cancelled my existing sim card and issued me a new one immediately with my same phone number on (I could have the option of a new phone number if I want).
In store, they are also very helpful. They discuss phones, contracts, pay as you go, offers and always have an answer for your question!
o2's website is very user friendly. There is an online shop for you to browse both pay as you go, and contract phones. It also shows you the tariffs available for contract phones and the prices for pay as you go phones.
It is possible to buy your phone and your contract, so you can avoid the stores if you want. If you are an o2 customer, you can use the website to monitor your bill and you can set up a 'Bluebook' that can store all your texts messages so you can keep your inbox on your phone empty.
Pay As You Go
o2 offer a wide range of pay as you tariffs including their simplicity tariff which, for £5 a month gets you unlimited text messages. There are also other great deals including topping up with £10 a month 500 minutes free calls to your chosen postcode, or 50 free minutes to any international mobile or landline. If you're on a pay as you go mobile, it is certainly worth investigating o2's tariffs.
o2 have a wide range of contracts designed on you want, both texts/calls/internet and the kind of phone you want.
It works on the idea of 'the more you want, the more it will cost'. o2 offer 18 month and 24 month contracts. 24 month contracts normally cost less per month but run longer. Their cheapest 18 month contract is just £15 a month but you only get 50 minutes call time and unlimited texts. However, if you were to pay £45 a month you get 1200 minutes and unlimited texts and unlimited o2 to o2 calls.
There are also different tariffs for Blackberrys and iPhones. For an iPhone tariff, £30 gets you 100 minutes, unlimited texts, data and unlimited wifi. £50 gets you 1200 mins, unlimited texts and data and unlimited wifi.
Should you want to add more to your contract you can add 'bolt on' (most £7.50). Bolt Ons include unlimited texts, unlimited internet use etc.
o2 also offer you the chance to purchase presale tickets for shows/gigs/concerts at o2 Academies and the o2 arena.
I highly recommend o2. They have a lot to offer, and their employees are exceptionally helpful. They have a great range of phones and contracts and I can't see myself changing networks in the forseeable future!
Summary: I'm sticking with this network
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